Raghuveer Thirunakarasu
Girraween,NSW
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Network Analyst
Optus Telecommunications
03.2023 - 03.2024
- Improved network performance by analyzing and optimizing configurations.
- Resolved connectivity issues for end-users through troubleshooting and implementing solutions.
- Enhanced network security with regular software updates and patches.
- Collaborated with IT team members to design and implement efficient network infrastructure.
- Streamlined processes for better network management, saving time and resources.
- Trained new employees on network operations procedures, ensuring seamless integration into the team.
- Provided support during high-traffic periods, maintaining optimal performance levels under pressure.
Presales Engineer
Kyndley
04.2020 - 03.2023
- Increased customer satisfaction by effectively addressing technical concerns and providing product recommendations.
- Streamlined the sales process for increased efficiency, collaborating closely with the sales team to develop tailored solutions.
- Enhanced product understanding among clients by conducting informative demos and presentations.
- Developed comprehensive proposals to secure new business, successfully closing deals with key clients.
- Identified opportunities for upselling, recommending additional products or services based on client needs.
- Gathered valuable market intelligence through research and analysis, informing product development strategies.
- Contributed to the achievement of sales targets by efficiently managing a high volume of leads and identifying potential customers.
- Translated client requirements into documentation for product management teams, producing necessary ephemera.
- Presented proposals to customers at industry events, such as conferences and trade shows.
- Developed and implemented product marketing plans to reach target customers.
- Tracked sales data for analysis and forecasting.
- Organized product demonstrations and trial installations of equipment to promote products.
- Wrote detailed technical documentation for company products.
- Configured and modified product systems to meet customer-specific needs.
- Contributed additional revenue to sales plans through resale opportunities.
- Created product training plans centered on customer success and satisfaction.
- Helped team implement successful sales strategies for complex engineering projects.
- Wrote and updated sales and service contracts for [Type] sales.
- Created technical diagrams for proposals using [Software].
- Collaborated with bid project team to assemble proposals and produce customer-facing materials.
- Coordinated with third-party stakeholders to draft multi-provider bids and proposals.
- Maintained a high level of industry knowledge by attending relevant trainings, workshops, and webinars to stay current on emerging trends and technologies.
- Assisted in maintaining strong client relationships, providing exceptional post-sales support and technical assistance.
Solution Architect
Ericsson Communications
11.2011 - 03.2019
- Improved solution efficiency by designing and implementing scalable architectures for enterprise clients.
- Reduced system downtime through proactive monitoring, maintenance, and optimization of IT infrastructure.
- Enhanced customer satisfaction by collaborating closely with stakeholders to define business requirements and translate them into technical solutions.
- Streamlined business processes through the development and implementation of customized software applications tailored to client needs.
- Accelerated project delivery with effective management of cross-functional teams, adhering to agile methodologies and best practices.
- Maximized system performance by conducting thorough testing and troubleshooting to identify areas for improvement.
- Ensured data security and compliance by establishing robust information governance policies and procedures.
- Managed project planning, resource allocation, scope, schedule, status and documentation.
- Worked closely with product teams to define and prioritize partner feature requests
- Provided support during customer implementations and applied industry best practices.
- Worked with clients post-implementation on user testing, debugging, support and maintenance.
- Designed and implemented system security and data assurance.
- Managed and monitored installed systems for highest level of availability.
- Managed use of various types of databases and configured, installed and upgraded new ones.
- Wrote and maintained custom scripts to increase system efficiency and performance time.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
- Defined enterprise processes and best practices and tailored enterprise processes for applications.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Oversaw development and maintenance of organization computer systems and intranet.
Education
Bachelor of Science - Telecommunications
Vishweshwaraiah University
05.2004
Skills
- customer Interaction
- Business Improvements
- Technical infrastructure upgrades
- Incident Response
- IPS signature updates
- Systems design
Certification
- 5G NOKIA Networking Professonial
Explore the evolution of 5G networking, and how ‘5G and beyond’, including 6G, will transform businesses
- Business Intelligent
-
5G Networking
Explore the evolution of 5G networking, and how ‘5G and beyond’, including 6G, will transform businesses
Timeline
Network Analyst
Optus Telecommunications
03.2023 - 03.2024
Presales Engineer
Kyndley
04.2020 - 03.2023
Solution Architect
Ericsson Communications
11.2011 - 03.2019
Bachelor of Science - Telecommunications
Vishweshwaraiah University
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