Ragini Sharma
Melbourne,VIC
Summary
Dynamic Customer Care Representative with a proven track record at Tech Mahindra, excelling in problem resolution and relationship building. Achieved first call resolution, enhancing customer loyalty and satisfaction. Skilled in complaint handling and product knowledge, adept at turning high-stress situations into positive customer experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Tech Mahindra
04.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
Customer Service Representative
Coles Express
10.2021 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Master Of Arts - Psychology
Punjabi University Patiala
Patiala Punjab India 06.2018
Bachelor Of Arts With Psychology Honors - Arts
Hans Raj Mahila Maha Vidyalaya
Jalandhar Punjab India 06.2016
Skills
- Problem resolution
- Relationship building
- Payment processing
- Customer relations
- Complaint handling
- Conflict mediation
- Customer relationship management
- Product knowledge
- First call resolution
- Appointment scheduling
Certification
Certificate IV in heath administration
Timeline
Customer Care Representative
Tech Mahindra
04.2024 - Current
Customer Service Representative
Coles Express
10.2021 - 04.2024
Master Of Arts - Psychology
Punjabi University Patiala
Bachelor Of Arts With Psychology Honors - Arts
Hans Raj Mahila Maha Vidyalaya
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