Ragulnath Krishnamurthy

• Identified risks and deployment issues in test environments and recommended effective mitigation and contingency plans to ensure smooth application delivery.
• Provided technical support to application developers, including defect identification, root cause analysis, and responding to technical queries from internal teams and external partners.
• Created and maintained documentation covering system design, implementation details, failure analysis, and validation in alignment with interdepartmental standards.
• Defined test scope and developed comprehensive test cases and scripts, incorporating new and evolving technologies.
  Improved existing test procedures to align with changes in application architecture and platform updates.
• Logged, tracked, and validated defects using centralized defect management systems.
• Conducted manual and automated testing across platforms: Web, Mobile (Android & iOS), and TVOS (Apple TV, Android TV, LG TV, Fire TV, Fetch TV, XBOX).
• Designed and delivered core QA artifacts including Test Plans, Test Strategies, and Test Summary Reports, and led review sessions with business stakeholders.
• Adhered to defined quality assurance processes to maintain high standards of delivery and compliance with project norms.
• Developed automation tools and scripts to enhance test coverage and efficiency, leveraging tools such as Appium, Android Studio, and Eclipse IDE.
• Performed advanced log analysis and network/device issue isolation to support RCA for production and pre-production defects.
• Delivered technical RCA reports for customer-facing issues, supporting business continuity and resolution timelines.

• Company Overview: The Foxtel Group is Australia's leading, next-generation subscription television company with over 4 million subscribers.
• Involved in Identify risks, issues in deploying solutions in the test environment, and recommend solutions to mitigate these risks and issues.
• Manage agreed mitigation or contingency plans to completion.
• Providing technical support to Application developers in identifying the defects, perform root cause analysis and handling technical queries from the partners.
• Create documentation of design, implementation, failure analysis and validation as per interdepartmental processes Identifying the test scope, developing test cases and test scripts in upcoming technologies, and improvising the existing test procedures with respect to change in technology.
• Identifying issues in deploying new updated in the Foxtel Group Applications, TVOS and web applications and develop or recommend solutions to mitigate these issues.
• Log and track defects in the central repository and validate after resolution.
• Knowledge and experience of Mobile application testing, TVOS and Web application testing.
• Experience in designing Test artifacts such as Test Plan, Test Strategy and Test Summary Report and organize the walkthrough with Business stakeholders for review and test coverage completeness.
• Adherence to quality processes to ensure quality of deliverables as per the project norms.
• Experience of working with Android and iOS mobile applications.
• Experience of working in TVOS like Android TV, LG TV, Fire TV, Fetch TV, Apple TV, and XBOX.
• Knowledge & experience in developing automation tools and scripts.
• Hands on experience in performing root cause analysis and provide detailed technical report for the customer issues.
• Experience in log analysis.
• Experience in analyzing and isolating network and device defects.
• The Foxtel Group is Australia's leading, next-generation subscription television company with over 4 million subscribers.

• Identified risks and deployment issues in test environments and recommended effective mitigation and contingency plans to ensure smooth application delivery.
• Provided technical support to application developers, including defect identification, root cause analysis, and responding to technical queries from internal teams and external partners.
• Created and maintained documentation covering system design, implementation details, failure analysis, and validation in alignment with interdepartmental standards.
• Defined test scope and developed comprehensive test cases and scripts, incorporating new and evolving technologies. Improved existing test procedures to align with changes in application architecture and platform updates.
• Logged, tracked, and validated defects using centralized defect management systems.
• Conducted manual and automated testing across platforms: Web, Mobile (Android & iOS), and TVOS (Apple TV, Android TV, LG TV, Fire TV, Fetch TV, XBOX).
• Designed and delivered core QA artifacts including Test Plans, Test Strategies, and Test Summary Reports, and led review sessions with business stakeholders.
• Adhered to defined quality assurance processes to maintain high standards of delivery and compliance with project norms.
• Developed automation tools and scripts to enhance test coverage and efficiency, leveraging tools such as Appium, Android Studio, and Eclipse IDE.
• Performed advanced log analysis and network/device issue isolation to support RCA for production and pre-production defects.
• Delivered technical RCA reports for customer-facing issues, supporting business continuity and resolution timelines.

• Tested and certified 3G, LTE, 5G devices across VoLTE, eSIM, VoWiFi protocols.
• Used diagnostic tools (QXDM, Wireshark) to analyze field and lab performance.
• Led testing for Telstra apps and device compatibility (24/7, Air, AFL Live).
• Conducted root cause analysis on defects discovered during testing, enabling quick resolution and minimizing risk of future occurrences.
• Reproduced defects and documented findings.

Projects:

• F5 Networks (Sep 2015 – Jan 2017): QA for BIG-IP Firewall and security products.
• Intel Pocket Avatars (May 2014 – Aug 2015): Mobile app testing and performance evaluation.
• Intel PCCG BYT-L (Jan 2013 – Apr 2014): Android upgrade testing (KitKat to Lollipop).
• Wipro ICD10 Transition (Jun 2011 – Dec 2012): Web application and data conversion QA.