Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rahaf Al-Obaidi

Roxburgh Park,VIC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviour, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

4
4
years of professional experience

Work History

Administrator - Business Operations

Scaffolding Company
01.2022 - 10.2023
  • Oversaw HR training, coaching, mentoring and staff retention.
  • Fostered strong rapport with clients, vendors and stakeholders through consistent follow-up and communication.
  • Developed monthly reports.
  • Managed day-to-day development issues.
  • Streamlined workflow.
  • Represented company at conferences and seminars to boost outreach.
  • Translated business priorities into implementable actions.
  • Prepared operational and salary budgets.
  • Contributed to economic success by participating in budgeting process.
  • Evaluated business data and reported o findings to inform stakeholders.
  • Generated excel spreadsheets
  • Created Invoices and quotes
  • Payroll information

Receptionist

Medical Clinic
04.2020 - 05.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Education

Bachelor of Commerce - Economics And Finance

Deakin University
Melbourne, VIC
07.2024

Diploma Of Commerce - Business And Management

Deakin University
Melbourne, VIC
08.2022

Skills

  • Efficient Data Entry
  • Information Updates
  • Customer Loyalty
  • Customer Support
  • Database Management
  • Marketing Initiatives
  • Administrative and Office Support
  • Customer Satisfaction

Languages

Arabic
Native or Bilingual
English
Native or Bilingual
Turkish
Limited Working

Timeline

Administrator - Business Operations

Scaffolding Company
01.2022 - 10.2023

Receptionist

Medical Clinic
04.2020 - 05.2020

Bachelor of Commerce - Economics And Finance

Deakin University

Diploma Of Commerce - Business And Management

Deakin University
Rahaf Al-Obaidi