Rahaf Al-Obaidi

• Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
• Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
• Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.

• Oversaw HR training, coaching, mentoring and staff retention.
• Fostered strong rapport with clients, vendors and stakeholders through consistent follow-up and communication.
• Developed monthly reports.
• Managed day-to-day development issues.
• Streamlined workflow.
• Represented company at conferences and seminars to boost outreach.
• Translated business priorities into implementable actions.
• Prepared operational and salary budgets.
• Contributed to economic success by participating in budgeting process.
• Evaluated business data and reported o findings to inform stakeholders.
• Generated excel spreadsheets
• Created Invoices and quotes
• Payroll information

Director: Mohanad Al-obaidi

Contact Number: 0469635668

• Completed daily orders with expert picking and packing of shipments.
• Reviewed orders by inspecting labeling, packaging, and contents.
• Labeled packages with appropriate shipping information for accurate deliveries.
• Proved successful working within tight deadlines and a fast-paced environment.
• Completed all orders within established time frames to support timely deliveries.
• Followed packing processes to increase speed and accuracy.
• Assembled packages according to meet specific customer requirements.
• Verified packages met safety and security standards to reduce damage or errors in transit.
• Placed items into bags, boxes or other containers.
• Cleaned and maintained production area and equipment.

Manager: Merve Yavuncu

Contact number: 0431009155

• Handled day-to-day accounting processes to drive financial accuracy.
• Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
• Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
• Gathered financial information, prepared documents, and closed books.
• Completely familiar with/used X-zero and Myob
• Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
• Managed 50-70 customer calls per day
• Used advanced software to prepare documents, reports, and presentations.

Director: Abdullah Mahfouz

Contact Number: 0481173670

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered phone promptly and directed incoming calls to correct offices.
• Responded to inquiries from callers seeking information.
• Resolved customer problems and complaints.
• Corresponded with clients through email, telephone, or postal mail.
• Managed multiple tasks and met time-sensitive deadlines.
• Provided clerical support to company employees by copying, faxing, and filing documents.

Dr: Dheyaa Ali

Contact Number: 0403684492