Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Timeline
Generic

Raheel Sayeed

Sydney,Australia

Summary

Dynamic Field Service Engineer, successful at planning work, coordinating paperwork, and facilitating communication. Proven skills in keeping customer satisfaction high, controlling inventory costs and applying technical knowledge to solve routine and complex problems. Looking for a challenging new position with room for career growth.

Overview

4
4
years of professional experience

Work History

Field Service Engineer

Biorad Laboratories
Sydney, New South Wales
01.2023 - Current
  • Installed and configured machinery at customer sites, ensuring operational efficiency and compliance with specifications.
  • Performed preventive maintenance and resolved technical issues to enhance equipment performance and reliability.
  • Provided exceptional customer service by addressing queries, offering timely updates, and ensuring satisfaction.

Technical Service Specialist

Abbott Australia Pty Ltd
Sydney, New South Wales
10.2021 - 12.2022
  • Company Overview: Abbott Diagnostic Division
  • Based in the Core Division of Abbott Laboratories and responsible solely for maintaining the clinical chemistry and immunoassay analyzers (Alinity/ARCHITECT Plus) of pathology labs in Northern Region of NSW.
  • Providing phone/email/onsite technical service to maintain the precision and accuracy of the equipment.
  • Liaising with customers for planning and implementation of preventive and predictive maintenance, performance review, technical service bulletins (hardware/software), and faultfinding support of the analysers.
  • Providing field-based feedback to R&D for failure investigation and root cause analysis.
  • Training the operators with the latest features of the system.
  • Maintaining service cost, parts inventory, and NPS per KPIs.
  • Abbott Diagnostic Division

Process Line Technician

Suprima Pty Ltd
12.2020 - 09.2021
  • Performing maintenance and troubleshooting of industrial conveyor automation system.
  • Providing maintenance on production line breakdowns.
  • Carrying out 1st level of troubleshooting and regular preventative maintenance.
  • Reassembling the production line for the manufacturing of new products.
  • Operating the Machine functions using SCADA software.

Education

M.S. - Biomedical Engineering

La Trobe University
Melbourne, Victoria
01.2013

B.S. - Biomedical Engineering

Sir Syed University of Engineering. & Tech
Karachi, Pakistan
01.2009

Skills

  • Equipment maintenance and troubleshooting
  • Preventive maintenance strategies
  • Customer service excellence
  • System installation and diagnostics
  • Performance testing and analysis
  • Field service management
  • Root cause analysis techniques
  • Technical training delivery
  • Parts inventory control
  • Time management proficiency
  • Remote support solutions
  • Safety compliance meetings
  • Documentation practices
  • Hardware installation expertise
  • Design modification capabilities
  • Project management skills
  • Work order management systems
  • Service documentation processes

Hobbies and Interests

Playing cricket, trading in the crypto market, learning stocks, and forex trading.

References

References available upon request.

Timeline

Field Service Engineer

Biorad Laboratories
01.2023 - Current

Technical Service Specialist

Abbott Australia Pty Ltd
10.2021 - 12.2022

Process Line Technician

Suprima Pty Ltd
12.2020 - 09.2021

M.S. - Biomedical Engineering

La Trobe University

B.S. - Biomedical Engineering

Sir Syed University of Engineering. & Tech

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Raheel Sayeed