RAHEEL SAYEED
Sydney,Australia
Summary
Dynamic Field Service Engineer, successful at planning work, coordinating paperwork, and facilitating communication. Proven skills in keeping customer satisfaction high, controlling inventory costs and applying technical knowledge to solve routine and complex problems. Looking for a challenging new leadership position with room for career growth.
Overview
6
6
years of professional experience
Work History
FIELD SERVICE ENGINEER
Biorad Laboratories
Sydney, New South Wales
01.2023 - Current
- Installed and configured machinery at customer sites, ensuring operational efficiency and compliance with specifications.
- Performed preventive maintenance and resolved technical issues to enhance equipment performance and reliability.
- Provided exceptional customer service by addressing queries, offering timely updates, and ensuring satisfaction.
TECHNICAL SERVICE SPECIALIST
Abbott Australia Pty Ltd
Sydney, New South Wales
10.2021 - 12.2022
- Based in the Core Division of Abbott Laboratories and responsible solely for maintaining clinical chemistry and immunoassay analyzers (Alinity/ARCHITECT Plus) of pathology labs in Northern Region of NSW.
- Providing phone/email/onsite technical service to maintain the precision and accuracy of the equipment.
- Liaising with customers for planning and implementation of preventive and predictive maintenance, performance review, technical service bulletins (hardware/software), and faultfinding support of the analysers.
- Providing field-based feedback to R&D for failure investigation and root cause analysis.
- Training the operators with the latest features of the system.
- Maintaining service cost, parts inventory, and NPS per KPIs.
PROCESS LINE TECHNICIAN
Suprima Pty Ltd
12.2020 - 09.2021
- Performing maintenance and troubleshooting of industrial conveyor automation system.
- Providing maintenance on production line breakdowns.
- Carrying out 1st level of troubleshooting and regular preventative maintenance.
- Reassembling the production line for the manufacturing of new products.
- Operating the Machine functions using SCADA software.
Education
M.S. - Biomedical Engineering
La Trobe University
Melbourne, Victoria01.2013
B.S. - Biomedical Engineering
Sir Syed University of Engineering. & Tech
Karachi, Pakistan01.2009
Skills
- Maintenance and troubleshooting
- Customer service excellence
- System installation and diagnostics
- Field service management
- Technical training delivery
- Parts inventory control
- Time management proficiency
- Remote support solutions
- Documentation practices
- Design modification capabilities
- Project management skills
- Work order management systems
- Service documentation processes
- Maintaining NPS with Customer
Interests
Playing cricket, trading in the crypto market, learning stocks, and forex trading
Timeline
FIELD SERVICE ENGINEER
Biorad Laboratories
01.2023 - Current
TECHNICAL SERVICE SPECIALIST
Abbott Australia Pty Ltd
10.2021 - 12.2022
PROCESS LINE TECHNICIAN
Suprima Pty Ltd
12.2020 - 09.2021
M.S. - Biomedical Engineering
La Trobe University
B.S. - Biomedical Engineering
Sir Syed University of Engineering. & Tech