Raheel Shahzad
Brisbane,QLD
Summary
Dynamic Network Project Specialist with proven expertise at the Department of Education, adept in IP network design and implementation. Successfully enhanced network reliability and user experience across 1300 school sites. Skilled in risk analysis and project management, driving continuous improvement and collaboration with cross-functional teams to meet stringent SLAs.
Overview
16
16
years of professional experience
Work History
Network Project Specialist
Department of Education
, QLD
06.2023 - Current
- I am working on 1300 school sites to migrate out of life L3 & L2 Devices which includes but is not limited to:
- Design and implement Aruba network solutions, including wired and wireless infrastructure to meet the school requirement standards.
- Configure and troubleshoot Aruba and Cisco network devices such as L3 and L2 switches and routers, L2 & L3 devices includes Aruba JL661A, JL662A, JL086A
- Enhanced network reliability for schools by implementing robust infrastructure solutions.
- Implemented strategic measures to mitigate security vulnerabilities in school network infrastructure.
- Optimized network performance to enhance user experience for internet-based services.
- Streamlined maintenance processes for network and telephony systems to improve operational efficiency.
- Configuring LAN, WAN, GRE Tunnels and BGP routes on L3 Routers, Switches & ASRs
- Achieved stringent service level agreements by consistently meeting performance targets..
- The Department of Education delivers world-class education services for Queenslanders at every stage of their personal and professional development. Through key portfolios – Early Childhood External and Education External – we strive to ensure that Queenslanders have the education they need to contribute to the economy. The School ICT Infrastructure Refresh Program (SIIRP) is a multi-year program of works, consisting of a number of different initiatives that directly improve ICT infrastructure in schools and corporate regional offices.
Network & Security Engineer
Tircare Ltd
04.2022 - 06.2023
- Managed SDWAN network to ensure reliable connectivity and performance.
- Design and implement wired and wireless Network Solution.
- Configured and maintained Cisco and Aruba network switches (L2/L3).
- Configured and maintained Sophos Security Appliance for guest network to enhance security and user access.
- Configure, Setup and maintaining 27 Aruba Wireless LANs on 27 Sites across Australia
- Operated and maintained network infrastructure across 25 facilities to support seamless operations.
- Executed networking protocols including TCP/IP and Voice over IP.
- Providing possible solutions of Automation to reduce the service delivery time.
- Meeting tough SLAs.
- For over 50 years, TriCare has built communities designed to empower seniors to live their best lives, whether it entails an active and exciting Retirement lifestyle or supportive Residential Aged Care. TriCare is one of the leading providers in Australia and is proudly family-owned and operated.
Group Lead Data Design & Provisioning
Singtel- Optus. Tata communications
Brisbane, QLD
01.2019 - 12.2021
- Managing the transmission/transport concepts and system for different technologies of Transmission: SDH, DWDM, & Core routers etc.
- Handling complex designs and highlight design issues with possible solutions.
- Perform automated configurations with all required details.
- Diagnosed network failures and pinpointed sources of provisioning issues for effective resolution.
- Resolved planning-related issues and escalations to ensure project continuity.
- Working on the migration with the field technicians on migrating old services on DWDM and working on core infrastructures.
- Managed and configured network protocols and services. TCP/IP, Voice over IP, DHCP, STP, ARP, ICMP, MPLS, Sub-netting, IP Address planning, Routing and Switching, OSPF, Network management, NFV for SDN, SNMP, Setup and configure hardware (Juniper, Cisco, Alcatel Lucent, Nokia Siemens), FTTX, FTTH/ FTTB/FTTN.
- Proposed automation solutions to streamline service delivery processes.
- Meeting with stakeholders on weekly basis for continuous improvement plans, challenges and highlight.
- Ensured adherence to stringent service level agreements.
- The Company enables the digital transformation of enterprises globally, including 300 of the Fortune 500 – unlocking opportunities for businesses by enabling borderless growth, boosting product innovation and customer experience, improving productivity and efficiency, building agility and managing risk. With its solutions orientated approach, proven managed service capabilities and cutting-edge infrastructure, Tata Communications drives the next level of intelligence powered by cloud, mobility, Internet of Things (IoT), collaboration, security and network services. Tata Communications carries around 30% of the world’s internet routes and connects businesses to 60% of the world’s cloud giants and 4 out of 5 mobile subscribers.
Network Administrator
Gtelecom Australia
Melbourne, VIC
08.2018 - 11.2021
- Developed and analyzed performance metrics for NOC to enhance operational effectiveness.
- IP network design, implementation and support Install, configure and maintain back-end and front-end systems, as well as LAN and WAN Connection at remote site via integration with Local ISP.
- Troubleshot network issues related to SRX Juniper and Mikrotik devices, ensuring minimal downtime and optimal network performance.
- Maintain Active Directory computers and user configurations using group policy and group securities.
- Assisted team in implementing syslog server in Windows-based environment, improving log management and monitoring capabilities.
- Updating IP services list for specific ports of www, ssh and winbox to make network more secure. Configure, Implement, Test and Optimize all Internetworking Devices and series of Routers (CISCO 2800, 3900), Multilayer Switches (CISCO 6500, 4500), Catalyst Switches for Distribution and Access Switches (CISCO 3700, 3500, 2900), Configuring EIGR, RIP, OSPF, VLANs, HSRP, ACL etc.
- Switching - STP, VLANs, TRUNKs, Ether-channeling, Routing - in depth knowledge on any routing protocol such as OSPF, EIGRP, BGP, FHRP (HSRP, VRRP, GLBP)
- Gtelecom is a Group of Companies that includes Gtelecom Australia, Wirefreebroadband and Golden IT. Wirefreebroadband proudly owns and operates both a national fixed wired and wireless, next generation broadband network. The company has the expertise and experience to tailor a custom design solution that is perfect for your business or organization. Company networks have been engineered from the ground up to carrier grade specifications, with high network resilience and reliability. We service both regional and metropolitan Australia with symmetrical speeds ranging from 1Mbps to 40Gbps. Our Network Operations Centre (NOC) is in Melbourne and provides 24/7 support. We also collaborate with a number of Australia's favorite Carriers, Data Centers and ISPs.
Network and Communication Engineer
Dubai Ports World
Jebel Ali Dubai
06.2015 - 06.2018
- Key responsibilities:
- IP network design, implementation and support Install, configure and maintain back-end and front-end systems, as well as LAN and WAN Connection at remote site via integration with Local ISP.
- Planned design and implementation of wireless network including BSU and CPE installation in areas lacking fiber infrastructure.
- Configure, Implement, Test and Optimize all Internetworking Devices and series of Routers (CISCO 2800, 3900), Multilayer Switches (CISCO 6500, 4500), Catalyst Switches for Distribution and Access Switches (CISCO 3700, 3500, 2900). Configuring EIGR, RIP, OSPF, VLANs, HSRP, ACL etc.
- Conducted switching configuration including Spanning Tree Protocol, VLAN setup, trunk configurations, and EtherChannel implementation.
- Applied in-depth knowledge of routing protocols including OSPF, EIGRP, BGP, and HSRP for network optimization.
- Managed IP services including DHCP and DNS configuration to ensure reliable network communication.
- Establishes communications systems by installing, operating, and maintaining voice, video and data telecommunications network equipment.
- Conducted research and development on outdoor industrial switches (i.e. Transition, Microsens, CTS, B&B) to improve network availability in hot and humid weather conditions.
- Recommend controls to ensure security and adherence to the goals of the overall information strategy. Develop and implement access controls, separation of duties, and roles. Conduct risk evaluation of hardware, software, and installed systems and network. Monitor and maintain physical and logical security and systems access.
- Updated optical fiber infrastructure network diagrams to support network scalability and efficiency.
- Plans network installations by studying customer orders, plans, manuals, and technical specifications; ordering and gathering equipment, supplies, materials, and tools, assessing installation site; preparing an installation diagram.
- DP World is one of the largest marine terminal operators in the world, with over 50 terminals and 13 new developments across 32 countries. Its dedicated, experienced and professional team of nearly 36,000 people serves customers in some of the most dynamic economies in the world. The company constantly invests in the terminal infrastructure, facilities and people, working closely with customers and business partners to provide quality services today and tomorrow, when and where customers need them. In taking this customer-centric approach, DP World is building on the established relationships and superior level of service demonstrated at its flagship Jebel Ali Facility in Dubai, which has been voted "Best seaport in the Middle East" for 15 consecutive years.
NOC Engineer
Emirates Integrated Telecom Company (du)
Dubai
02.2015 - 05.2015
- Key Responsibilities:
- Manage and handle L2 / L3 network mechanics and protocols.
- Manage and troubleshoot Metro-Ethernet, DSL and GPON FTTx setups.
- Managed operations support and business support systems, including Dalo Radius, Free Side billing, Free Radius, to enhance network functionality.
- Manage du / Etisalat's bit stream access seeker and access provider cases and incidents.
- Supported second line operations and managed access and distribution layer setups, ensuring reliable internet, voice, and IPTV services.
- Improvement and maintenance of systems and services including rollouts, upgrades, critical patches and change requests.
- Coordinated with network, infrastructure, and design teams to effectively execute routine repair requests.
- Develop technical reports, documentation and network templates.
- Manage multivendor access, distribution and edge layer devices such as Cisco 35/36/37/38/45/7000 series, ASR 9000, ME34/4900, Huawei E93/33/23/5300, ALU SR-7/12, Packet Front ASR 4/5000 and Zhone MALC.
- Liaison with Tier 3 for escalations and vendor involvements.
- Understanding of FTTH/ FTTH copper access networks
- Du is the fastest growing mobile communications and technology provider (mobile provider and internet provider) in UAE.
Network and Project Engineer (Infrastructure)
Egate Network Solutions
Dubai
02.2013 - 01.2015
- Defined key responsibilities to ensure efficient project execution and client satisfaction.
- Installation and configuration of Proxim wireless equipment's (P2P & P2MP) that includes Base Station Units (BSUs) and customer equipment CPEs for CCTV surveillance and Local Wireless Coverage. Fault tracing and troubleshooting of wireless links. Proxim wireless firmware upgradation. Prepared annual maintenance contracts with clients. Making of Wireless Network Design/Solution as per client requirement.
- Installation and configuration of layer 2&3 Network Switches (Cisco, B&B, Transition, Microsens etc.)
- Integrated layer 2 and 3 network switches into existing infrastructure, enhancing overall network connectivity.
- Installation and Configuration of Cisco Access Points for Wi-Fi Coverage.
- Installation and configuration of Proxim wireless equipment's (P2P & P2MP) that includes Base Station Units (BSUs) and customer equipment CPEs for CCTV surveillance and Local Wireless Coverage. Fault tracing and troubleshooting of wireless links. Proxim wireless firmware upgradation. Preparation of Annual maintenance contracts with the clients. Making of Wireless Network Design/Solution as per client requirement.
- Installation of Fiber Optic (SM/MM) in OSPs and Data Centers that includes termination of the Fiber optic through fusion splicing. OTDR testing and Visual Fault Locator Testing (VFL) for fiber Optics.
- Delivered tailored IT infrastructure solutions, aligning technology with client needs and operational objectives.
Multimedia Broadband Engineer
Pakistan Telecommunication Company Limited
Islamabad
03.2011 - 12.2012
- Provided technical support to MMnBB team for fault rectification, resolving home and corporate customer multicast network service issues by analyzing and managing the enterprise-wide network and technical environment for software and hardware.
- Working with multi-vendor system equipment's. Directly co-coordinating with MMnBB core TAC, NOC NMS, OMC, Operations & transmission /switching team to manage network services.
- Monitored network elements through management system, analyzed performance data to inform necessary actions for optimal network functionality.
- Managed OSS and BSS systems. Dalo Radius, Free Side billing, Free Radius
- Experience of working on performance metrics for NOC.
- Understanding of FTTH/ FTTH copper access networks
- Developed business and feasibility reports on network services, presenting insights to higher management for strategic decision-making.
- Installation, troubleshooting and fault rectification of customer premises equipment (CPE) i.e., 1. Wireless Access Points, 2. Routers, 3.Modems i.e. TP-LINK, LINK-SYS, and D-LINK etc.
Optical Transmission Engineer (SDH, PDH, DWDM)
Telecommunication Company Limited
Islamabad
04.2010 - 03.2011
- Outlined primary duties related to network operations.
- Operated and maintained PTCL network of SDH/PDH transmission systems, ensuring reliable performance of Huawei STM-16, STM-4, STM-1, ZTE STM-64, and Siemens STM-1 equipment.
- Coordinated operation and maintenance of SDH/DWDM systems, supporting seamless data transmission across the network.
- Network Operations, Maintenance and Transmission in Optical Fiber/ SDH Network for Telecommunication Handle fiber optic transmission equipment and OSP network faults.
- Identified and resolved faults in network systems, enhancing overall system reliability.
- Testing and Trouble shooting of tribute ring level media
- Vision of PTCL is to be the leading and most admired Telecom and ICT provider in and for Pakistan.
Education
Bachelors of Science - Electronics Engineering
Comsats Institute of information and Technology
Abbottabad, KPK, Pakistan03-2010
Skills
- Network design and support
- IT telecom infrastructure planning
- FTTH network expertise
- IT telecom management
- Network security
- IT telecom project management
- IT telecom risk analysis
- Network monitoring tools
- Technical Documentation
Personal Details
English IELTS 7.5 Bands (Proficient)
Professional Development
- 2010-2017 Many short courses and Certifications:
- Cisco Certified Networking Professional CCNP (Routing & Switching).
- Cisco Certified Networking Associate CCNA (Routing, Switching, WAN Access, CCNA Theory).
- Certification from PTCL Staff College in SDH/PDH/DWDM Optical Transmission Systems.
- Certification from PTCL Staff College in Optical Fiber Splicing and Jointing.
- Certification of International English Language Testing System IELTS (7.5 Bands).
- B&B SmartWorx Channel Training Program for Wireless solution and Industrial Network Switching
- Microsens Industrial Switch installation and Configuration for outdoor network edge training by DP World.
- Proxim Wireless Training for Point-to-Point & Point-to-Multipoint wireless solutions by Proxim.
- SDH Transmission System (2500+), Attended training and workshop for Huawei Optical transmission system.
Timeline
Network Project Specialist
Department of Education
06.2023 - Current
Network & Security Engineer
Tircare Ltd
04.2022 - 06.2023
Group Lead Data Design & Provisioning
Singtel- Optus. Tata communications
01.2019 - 12.2021
Network Administrator
Gtelecom Australia
08.2018 - 11.2021
Network and Communication Engineer
Dubai Ports World
06.2015 - 06.2018
NOC Engineer
Emirates Integrated Telecom Company (du)
02.2015 - 05.2015
Network and Project Engineer (Infrastructure)
Egate Network Solutions
02.2013 - 01.2015
Multimedia Broadband Engineer
Pakistan Telecommunication Company Limited
03.2011 - 12.2012
Optical Transmission Engineer (SDH, PDH, DWDM)
Telecommunication Company Limited
04.2010 - 03.2011
Bachelors of Science - Electronics Engineering
Comsats Institute of information and Technology