Rahil Gadhiya
7/15 Johnston Street, Southport,Qld
Summary
Results-driven hospitality professional with a strong background in customer relations, communication, and conflict resolution. Proven track record of enhancing customer satisfaction and efficiently managing support needs. Skilled in adapting to fast-paced environments and delivering exceptional service.
Overview
6
6
years of professional experience
Work History
F&B Attendant
Imperial Hotel
10.2023 - Current
- Closed and balanced cash tills accurately at the end of shifts.
- Managed food running, order taking, and overall service for guests.
- Provided in-room dining services, ensuring timely and quality delivery.
- Set up and maintained seafood buffets on weekends.
- Delivered exceptional service, enhancing guest satisfaction and loyalty.
- Handled guest inquiries, bookings, and billing efficiently.
F&B Attendant
Mercure Gold Coast Resort (Accor Group)
08.2023 - 05.2024
- Worked effectively in fast-paced environments like different banquets.
- Strengthened communication skills through regular interactions with others.
- Proven ability to learn quickly and adapt to new situations.
- Set up banquet tables and chairs based on event requirements.
- Responded to guest inquiries and requests promptly and courteously.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
Store Team Member
Ampol food dairy (Labrador)
01.2023 - 07.2023
- Operated cash register or POS system to receive payment by cash, check, and credit card.
- Organized and recovered shelves, put away returns and cleaned spills and messes to maintain high standards throughout the sales floor.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Developed strong customer relationships to encourage repeat business
- Greeted and engaged customers, and often learning customer names, preferences and interests.
- Received deliveries, scanned packages and keeping record on datasheets.
- Followed cash handling, inventory accountability and fueling station procedures as part of the job role.
- Stocking all the food and groceries items after delivery.
Team Member
STAR CASINO
10.2022 - 01.2023
- Coordinated inventory, stocking and ordering.
- Received food and beverage orders from guests via telephone and accurately relayed orders to service attendants.
- Addressed customer needs, responding to specific requests.
- Delivered top quality customer service while managing multiple tasks.
- Sanitized frequented areas and equipment using approved supplies.
Sandwich Artist (Crew Member), Inventory Manager
Subway
02.2021 - 01.2022
- I worked as a sandwich artist, preparing sandwiches for the customers and also handling the cash counter
- I made sure the counters and platforms are clean and presentable
- Received, evaluated and scanned in new inventory, updated computer database and proactively resolved variances.
- I took the responsibility of ordering and stocking supplies
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
Retail Assistant
Zara (India)
04.2019 - 11.2019
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Helped customers by answering questions and locating merchandise.
- Explained information about quality, value and style of products to influence customer buying decisions.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer credits.
- Bagged or packaged purchases and wrapped gifts.
Front Office Representative
La casa Club & Resort
12.2018 - 02.2019
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Coordinated with other departments of the resorts, including housekeeping and food departments, to handle requests
- I used to complete end-of-shift reports and close the front office area properly
- I am aware of PMS software as I used that while I was working in the resort, for bookings, check-in, room service, and front office department operations.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Collected copays and account balance payments and updated account records.
Education
Bachelor of Science - Hotel & Tourism Management
Griffith University
01.2024
Bachelor of Science - Hospitality Administration And Management
University of Central Florida
01.2022
Skills
- Soft Skills – Good Listener, time management, multi-tasking, communication, fast learner, problem-solver, administrative skills
- Hard skills – MS Office, Point of sale, Property management system
- Languages - English, Hindi, Gujarati
Accomplishments
- Recognized as Employee of the Quarter'2019 for outstanding performance and team contributions.
- Global Knowledge award by AIESEC (Non-profit organization), affiliated by UNICEF.
Timeline
F&B Attendant
Imperial Hotel
10.2023 - Current
F&B Attendant
Mercure Gold Coast Resort (Accor Group)
08.2023 - 05.2024
Store Team Member
Ampol food dairy (Labrador)
01.2023 - 07.2023
Team Member
STAR CASINO
10.2022 - 01.2023
Sandwich Artist (Crew Member), Inventory Manager
Subway
02.2021 - 01.2022
Retail Assistant
Zara (India)
04.2019 - 11.2019
Front Office Representative
La casa Club & Resort
12.2018 - 02.2019
Bachelor of Science - Hotel & Tourism Management
Griffith University
Bachelor of Science - Hospitality Administration And Management
University of Central Florida
Similar Profiles
Joshua PrattJoshua Pratt
Waiter at Imperial HotelWaiter at Imperial Hotel
Fredo JohnstoneFredo Johnstone
Chef De Partie at IMPERIAL HOTELChef De Partie at IMPERIAL HOTEL
Nicholas GorgichukNicholas Gorgichuk
General Manager at Imperial HotelGeneral Manager at Imperial Hotel