Rahil Gadhiya
7/15 Johnston Street, Southport,Qld
Summary
Results-driven hospitality professional with a strong background in customer relations, communication, and conflict resolution. Proven track record of enhancing customer satisfaction and efficiently managing support needs. Skilled in adapting to fast-paced environments and delivering exceptional service.
Overview
6
6
years of professional experience
Work History
F&B Attendant
Imperial Hotel
10.2023 - Current
- Closed and balanced cash tills accurately at the end of shifts.
- Managed food running, order taking, and overall service for guests.
- Provided in-room dining services, ensuring timely and quality delivery.
- Set up and maintained seafood buffets on weekends.
- Delivered exceptional service, enhancing guest satisfaction and loyalty.
- Handled guest inquiries, bookings, and billing efficiently.
F&B Attendant
Mercure Gold Coast Resort (Accor Group)
08.2023 - 05.2024
- Worked effectively in fast-paced environments like different banquets.
- Strengthened communication skills through regular interactions with others.
- Proven ability to learn quickly and adapt to new situations.
- Set up banquet tables and chairs based on event requirements.
- Responded to guest inquiries and requests promptly and courteously.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
Store Team Member
Ampol food dairy (Labrador)
01.2023 - 07.2023
- Operated cash register or POS system to receive payment by cash, check, and credit card.
- Organized and recovered shelves, put away returns and cleaned spills and messes to maintain high standards throughout the sales floor.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Developed strong customer relationships to encourage repeat business
- Greeted and engaged customers, and often learning customer names, preferences and interests.
- Received deliveries, scanned packages and keeping record on datasheets.
- Followed cash handling, inventory accountability and fueling station procedures as part of the job role.
- Stocking all the food and groceries items after delivery.
Team Member
STAR CASINO
10.2022 - 01.2023
- Coordinated inventory, stocking and ordering.
- Received food and beverage orders from guests via telephone and accurately relayed orders to service attendants.
- Addressed customer needs, responding to specific requests.
- Delivered top quality customer service while managing multiple tasks.
- Sanitized frequented areas and equipment using approved supplies.
Sandwich Artist (Crew Member), Inventory Manager
Subway
02.2021 - 01.2022
- I worked as a sandwich artist, preparing sandwiches for the customers and also handling the cash counter
- I made sure the counters and platforms are clean and presentable
- Received, evaluated and scanned in new inventory, updated computer database and proactively resolved variances.
- I took the responsibility of ordering and stocking supplies
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
Retail Assistant
Zara (India)
04.2019 - 11.2019
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Helped customers by answering questions and locating merchandise.
- Explained information about quality, value and style of products to influence customer buying decisions.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer credits.
- Bagged or packaged purchases and wrapped gifts.
Front Office Representative
La casa Club & Resort
12.2018 - 02.2019
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Coordinated with other departments of the resorts, including housekeeping and food departments, to handle requests
- I used to complete end-of-shift reports and close the front office area properly
- I am aware of PMS software as I used that while I was working in the resort, for bookings, check-in, room service, and front office department operations.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Collected copays and account balance payments and updated account records.
Education
Bachelor of Science - Hotel & Tourism Management
Griffith University
01.2024
Bachelor of Science - Hospitality Administration And Management
University of Central Florida
01.2022
Skills
- Soft Skills – Good Listener, time management, multi-tasking, communication, fast learner, problem-solver, administrative skills
- Hard skills – MS Office, Point of sale, Property management system
- Languages - English, Hindi, Gujarati
Accomplishments
- Recognized as Employee of the Quarter'2019 for outstanding performance and team contributions.
- Global Knowledge award by AIESEC (Non-profit organization), affiliated by UNICEF.
Timeline
F&B Attendant
Imperial Hotel
10.2023 - Current
F&B Attendant
Mercure Gold Coast Resort (Accor Group)
08.2023 - 05.2024
Store Team Member
Ampol food dairy (Labrador)
01.2023 - 07.2023
Team Member
STAR CASINO
10.2022 - 01.2023
Sandwich Artist (Crew Member), Inventory Manager
Subway
02.2021 - 01.2022
Retail Assistant
Zara (India)
04.2019 - 11.2019
Front Office Representative
La casa Club & Resort
12.2018 - 02.2019
Bachelor of Science - Hotel & Tourism Management
Griffith University
Bachelor of Science - Hospitality Administration And Management
University of Central Florida
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