Rahil Vahora
Salisbury,SA
Summary
Friendly Help Desk Technician with 2+ years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
2
2
years of professional experience
Work History
IT Help Desk Technician
Bupa Health Insurance
10.2023 - Current
- Ticket Prioritization and Incident Triage
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
- Streamlined help desk operations by implementing an effective ticket management system.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- mybupa, App Support for Claim Submission
Customer Tech support
TSA Telco Group
02.2022 - 06.2023
- Worked As Telstra Customer Care support
- Updated account information to maintain customer records.
- NBN and SIM Technical support To Customer
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
IT Help Desk Technician
Roma Caravan
11.2020 - 02.2022
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Optimized network performance through routine monitoring, troubleshooting, and infrastructure upgrades.
- Assisted in system migrations, ensuring minimal downtime and a smooth transition for all users involved.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded promptly to incoming sales leads and requests for technical support.
- Used ticketing systems to manage and process support actions and requests.
Technical Assistant
Option Rv Caravan
11.2019 - 04.2020
- Managing a front desk and phone calls
- Installed technical hardware and software in deskside support environment.
- Prepared technical presentations and other materials for advisory meetings.
- Performed minor maintenance and repair on malfunctioning computer equipment.
- Created user accounts and assigned permissions.
Customer Service Representative
Paradise Indian Restaurant
11.2017 - 04.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined,processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
IT Technical Support Specialist
Dariyaai Enterprise Kheda
09.2015 - 09.2017
- Patched software and installed new versions to eliminate security problems and protect data.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Configured hardware, devices, and software to set up workstations for employees.
- Monitored systems in operation and quickly troubleshot errors.
- Configured hardware and granted system permissions to new employees.
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
Education
IT Professional Work Shop - Information Technology
Performance Education
Adelaide, SA07.2024
Master In Business Information System - Information Technology
Torrens University
Adelaide, SA11.2021
Diploma In Technical Support - Computer Networking
Newton Collage of Business And Technology
10.2017
Bachelor of Arts - ENGLISH LITERATURE
Gujarat University
Ahmedabad, India05.2016
Skills
- ICT Support technician
- Ticket Management
- Wireless Networking
- Email Configuration
- Printer Setup
- System Diagnostics
- Asset Management
- Network Connectivity
- Software Installation
- Microsoft Office Specialist (MOS) Expert
- Help Desk Support
- Desktop technical support / Device Installation
Languages
English
Full Professional
Hindi
Full Professional
Gujarati
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information
Holder of a 485 Subclass Visa with full-time work entitlements in Australia, seeking opportunities to contribute expertise and commitment to excellence in a professional capacity. Keen on leveraging skills for effective collaboration and successful project outcomes within a dynamic work environment
Timeline
IT Help Desk Technician
Bupa Health Insurance
10.2023 - Current
Customer Tech support
TSA Telco Group
02.2022 - 06.2023
IT Help Desk Technician
Roma Caravan
11.2020 - 02.2022
Technical Assistant
Option Rv Caravan
11.2019 - 04.2020
Customer Service Representative
Paradise Indian Restaurant
11.2017 - 04.2019
IT Technical Support Specialist
Dariyaai Enterprise Kheda
09.2015 - 09.2017
IT Professional Work Shop - Information Technology
Performance Education
Master In Business Information System - Information Technology
Torrens University
Diploma In Technical Support - Computer Networking
Newton Collage of Business And Technology
Bachelor of Arts - ENGLISH LITERATURE
Gujarat University
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