Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Hi, I’m
RAHIL VAHORA
Salisbury,SA
Summary
Overview
5
years of professional experience
3
Languages
Work History
BUPA Health
IT Technical Support
10.2023 - 03.2024
Job overview
- Providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Coordinating all departmental purchasing activities, from quoting to order placement and invoicing.
- Delivering customer support for claim submission through MyBupa mobile application.
- Provided exemplary customer service on each field visit to deliver exemplary customer service.
TSA Group
Technical Customer Support Specialist
01.2023 - 09.2023
Job overview
- Providing comprehensive technical support for NBN, SIM card-related issues, including setup, configuration, and troubleshooting.
- Collaborated with cross-functional teams to address complex technical problems, ensuring timely resolutions for customers.
- Handled customer inquiries and suggestions courteously and professionally.
Roma Caravan
IT Technical Support Specialist
01.2019 - 11.2022
Job overview
- Provide technical support for computer systems, software, and hardware.
- Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
- Establish good working relationships with customers and professionals.
- Test and evaluate new technology, staying updated with industry trends.
Education
Performance Education Adelaide
IT Professional Year from Information Technology
07.2024
University Overview
- Professional Development Studies: Information Technology
- Attending only Saturday
Torrens UniversityAdelaide, SA
Master in Business Information system from Information Technology
01.2022
University Overview
- Degree Awarded with Honours Master
- Coursework: Master of Business in Information System
NCBT CollegeAuckland NZ
New Zealand Diploma in IT technical Support from Information Technology
10.2017
University Overview
- Completed Advanced Diploma with an A+ grade and NZ Diploma in Technical Support.
- Study Abroad at NCBT Collage, Auckland NZ
Gujarat University Ahmedabad, India
Bachelor of Arts
06.2016
University Overview
- Degree Awarded with Honours Second High Class
- Member of, Youth Club in Collage
- Studied: English Literature
Skills
- Administrative Experience
- Service Delivery Contracts
- Hardware Installation
- Help Desk Support
- Operating System Support
- Microsoft Office Proficiency
- Customer Service
- Multitasking
- Prioritization
- Ticketing System Experience
- Asset Management
- Printer Support
Additional Information
Additional Information
- Hold 485 Visa with Unlimited Work Rights until August 2027
- Hold Cleared Working with Children Check
- Hold an Old National Police Check (Willing to Obtain Updated Check)
Clearances
Clearances
WWCC ClearedLanguages
English
Hindi
Gujarati
References
References
Upon RequestAvailability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
Ms office
Autocad 2d/3d
Video editing software
Window 7 to 11 OS
Active Directory
Zendesk
Work Preference
Work Type
Full TimeContract WorkPart TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceTeam Building / Company RetreatsCareer advancementPersonal development programsPaid sick leaveHealthcare benefitsAccomplishments
Accomplishments
- Increased number of resolved job tickets by at-least 30.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Quote
"The strong person is not the one who can wrestle someone else down. The strong person is the one who can control himself when he is angry."
Timeline
IT Technical Support
BUPA Health
10.2023 - 03.2024
Technical Customer Support Specialist
TSA Group
01.2023 - 09.2023
IT Technical Support Specialist
Roma Caravan
01.2019 - 11.2022
Performance Education
IT Professional Year from Information Technology
Torrens University
Master in Business Information system from Information Technology
NCBT College
New Zealand Diploma in IT technical Support from Information Technology
Gujarat University
Bachelor of Arts
Similar Profiles
IRSHAD GAFOORIRSHAD GAFOOR
General Practitioner at BUPA HealthGeneral Practitioner at BUPA Health
AJAY KUMAR PANDEYAJAY KUMAR PANDEY
Claim Facilitator Representative at Niva Bupa Health InsuranceClaim Facilitator Representative at Niva Bupa Health Insurance
LIBIN DAS P MLIBIN DAS P M
Relationship Manager at NIVA BUPA HEALTH INSURANCERelationship Manager at NIVA BUPA HEALTH INSURANCE
Gemma JobsonGemma Jobson
Retail Worker at Coles SupermarketRetail Worker at Coles Supermarket
Remus RaduRemus Radu
Lawn Mower at Volunteer WorkLawn Mower at Volunteer Work