Rahimah Alna
Canning Vale,WA
Summary
Ambitious Retail Coordinating manager with solid history of success in the Retail operations.
Motivated to drive productivity, profit and efficiency goals through proactive and hands-on leadership. Offering 26 plus years of related experience and pursuing new professional challenges with room for advancement in a different industry.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Process Technician
BHP Nickel West
Kwinana, Western Australia
01.2022 - Current
- Safely operating all appropriate equipment
- Performed routine equipment maintenance on nights and weekends to prevent downtime
- Analyzed all processes and identified all fundamental issues and assisted in appropriate resolutions
- Sample taking of Liquid Feed and Powder
- Opening/Closing valves on instruction
- Manually clearing blocked feed lines
- General Housekeeping
- Centrifuge wash down
- Cleaning Dryer lines and drains in preparation for Dryer wash
- Line up lines and drains in preparation for making Nickel Sulphate crystal
- Wearing Acid Suits while handling acid lines and samples
- Isolating, De-isolating locks
- Issuing of Permits and THA's
Coordinating Manager
Officeworks
O'Connor, WA
11.2019 - 01.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Treated associates with fairness and respect, providing recognition of accomplishments.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Coached staff on strategies to enhance performance and improve customer relations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
- Addressed internal and customer-related issues each day and affected strategic resolutions.
- Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
- Coordinated work of 61 employees by offering clear direction and motivational leadership.
- Coordinated work schedules and distributed tasks to all employees in Technology department.
- Assisted Store Business Manager in coordinating activities, updating team members and managing inquiries for consistent delivery of quality products and services.
- Supervised 61 Team Members completing efficient daily tasks.
- Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
- Handled over $35,000-$50,000 in funds each day in fast-paced retail environment.
- Reviewed employee performance every 6 months and delivered constructive feedback to improve weaknesses.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Retail Assistant
Officeworks
O'Connor, WA
03.2013 - 11.2019
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Answered questions about current promotions and resolved issues according to store policies.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Drove sales by successfully employing upselling and cross-selling strategies.
- Increased customer service feedback scores by delivering outstanding service to customers daily.
- Established good customer relations and excellent service to build and retain loyal customers.
- Offered friendly greetings and assistance to incoming customers.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Employed strong relationship-building skills and consistent follow-through in every aspect of work to improve customer satisfaction.
- Maintained tidy and organized store environment to comply with cleanliness standards.
Grocery Night Filler In Charge/Dairy Night Fill
Coles
Thornlie, WA
04.2004 - 08.2006
- Stock rotation, filling shelves, manual handling, unloading and loading pallets for filling shelves in required time frame.
- Stock take, Store lock-up and team responsibilities.
Customer Service, Customer service
Makro Warehouse
Canning Vale, WA
10.2003 - 01.2004
- Canning Vale -, including product assistance, point of sale and cash handling.
- Product presentation and display.
- General housekeeping.
- Store set-up, prior to grand opening.
- Provided customers with information about availability and pricing.
Service Supervisor
Woolworths Supermarket
Katanning, WA
05.1995 - 11.2001
- Customer Service - general greeting and information, facilitate special purchases, orders and refunds.
- Leadership and Supervision - Supervise staff, oversee staff rosters, manage scheduled breaks, provide assistance and mentoring, control till balances and cash allowances, opening and closing of store.
- Staff training and assessment Point of Sale - extensive use of electronic tills, cash handling and balancing, product knowledge.
- Stock Control - stock take, ticket and stock ordering, shelf stacking and facing.
- General housekeeping.
Education
High School Diploma -
Katanning Senior High School
Katanning, WA01.1995
Skills
- Issue and conflict resolution
- People skills
- Conflict resolution
- Friendly, positive attitude
- Team management
- Reliable and trustworthy
- Leadership
- Current Certificate in ST John First Aid
- Current Forklift Certificate
- Standard Operation Procedures
- Performance Improvement
- Power Plant Equipment
- Environmental Safety
Languages
English
Native/ Bilingual
Malay
Native/ Bilingual
Certification
- Worksafe Construction White Card
- Licence to Perform High Risk Work
Timeline
Process Technician
BHP Nickel West
01.2022 - Current
Coordinating Manager
Officeworks
11.2019 - 01.2022
Retail Assistant
Officeworks
03.2013 - 11.2019
Grocery Night Filler In Charge/Dairy Night Fill
Coles
04.2004 - 08.2006
Customer Service, Customer service
Makro Warehouse
10.2003 - 01.2004
Service Supervisor
Woolworths Supermarket
05.1995 - 11.2001
High School Diploma -
Katanning Senior High School