Overview
Work History
Education
Work Preference
Timeline
Work Availability
Generic

Rahina Karora

West End,QLD

Overview

5
5
years of professional experience

Work History

Call Centre Sales Representative

Surge Direct
Brisbane, QLD
02.2024 - Current
  • Outbound Call Centre (Warm Calls): Connecting with past donator's, thanking them for their wonderful support to the charity of their choice, offering to donate monthly or one-off.

    Report Building: Call documentation, assistance in donation options through charity systems, and answering general enquiries.

    Customer Satisfaction: Promptly addressing concerns and providing accurate information.

    Resolved customer complaints: Empathy resulting in increased loyalty and repeat business.

    Developed rapport with customers: Active listening skills, leading to higher retention rates and positive feedback from clients. detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

    Managed high stress: Maintaining professionalism under pressure while resolving disputes or conflicts.

    Contribution to sales growth: Requesting for donations based on individual customer interests.

Attendant - Utility

Compass Group Remote Hospitality Services Pty Ltd
Brisbane, QLD
10.2020 - 01.2024
  • Highly Experienced, Operational All-rounder: Undertook a diverse range of duties encompassing kitchen, cleaning, dining room, bar, retail, laundry, and yard tasks, demonstrating adaptability and comprehensive skill set.

    Rotational Rosters w/Fatigue Management: Committed to a 2/1 roster, involving 10-to-12-hour shifts for a continuous period of 14 days, followed by R&R (Rest & Recreation) period of 7 days off, highlighting dedication and resilience. Utilising onsite Bus-In-Bus-Out (BIBO) and/or Fly-In-Fly-Out (FIFO).

    Flexible Schedule: Adapted to flexible schedule, working day and night shifts, including public holidays and weekends. Willingly took on extra shifts or overtime to meet business needs, reflecting strong work ethic and team spirit.

    Stock Management Duties: Unloaded stock from delivery trucks, performed stock takes when required, and managed daily stock rotation. Performed stock placement in accordance with coordination protocols.

    Opening and Closing Duties: Effective shift handover including preparing cash drawers, and inventory stocktake. Prepared for the incoming shift including preparing cleaning carts with fresh linen, supplies, and custom requests.

    Cleanliness and Hygiene: Maintained a clean, neat, and organised environment by performing general cleaning duties such as sweeping and mopping floors, washing dishes, and emptying trash. This ensured facilities always presented a professional and fresh appeal and helped maintain a tidy and organised store environment in compliance with cleanliness standards.

    Customer Relationship & Conflict Resolution: Developed and maintained strong relationships with customers to increase loyalty and satisfaction. This was achieved by efficiently responding to customer requests with knowledgeable assistance, handling inquiries, and promptly resolving complaints, thereby establishing trust, and enhancing satisfaction.

    Food and Beverage Preparation (inc. RSA): Prepared food and beverages, ensuring adherence to quality and safe food-handling standards.

    Safety & WHS Protocols: Followed safety protocols and procedures when using chemicals to avoid burns and injuries. Replaced used towels and other bathroom amenities such as paper towels, and soap. Additionally, operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.

    Specialist Customer Engagement: Served high customer volumes during dedicated events, nights, and weekends. Greeted customers, assisted them in locating merchandise, and suggested suitable options.

    Sales & Cash Management: Operated point of sale for cash, cheque, and credit card transactions with outstanding accuracy levels. Assisted customers with returns, refunds, and resolved transaction issues. Additionally, worked with senior management as required to effectively resolve customer concerns and complaints.

Outbound Telemarketer

BBC Digital
Brisbane, QLD
04.2019 - 08.2019
  • Customer Engagement: Primary responsibility was to set up appointments with interested customers based on their schedule availability. This was accomplished by making average of 40 outbound cold calls per day, a strategy that significantly bolstered our marketing efforts and increased sales.

    High Performance Goals: Consistently strived to meet targets set by management, which included making 80 cold calls and securing 20-40 appointments daily.

Hospitality Worker

Latino Cafe
Agnes Water, QLD
11.2018 - 02.2019
  • Payment Management: Managed payments with a keen eye for accuracy, adhering to correct cash-handling procedures. Handled cash, cheque, and credit card transactions using cash register, ensuring an elevated level of precision.

    Customer Service: Addressed customer inquiries and complaints promptly, escalating issues to management when necessary. Strived to ensure customer satisfaction through professional and timely communication.

    Complaint Resolution: Actively identified and resolved customer complaints related to food, aiming for a prominent level of customer satisfaction.

    Guest Relations: Greeted guests with a friendly and professional demeanor to foster a positive connection and enhance their experience.

    Work Environment Maintenance: Kept a clean and organised work environment to minimise risks, while preparing food and beverages in compliance with quality and safe food-handling standards. Diligently followed established health and safety regulations to protect both team members and customers.

    Event Management: Assisted in setting up and dismantling banquet events, including arranging tables and chairs, to ensure smooth and efficient operations.

    Customer Retention: Provided excellent customer service to uphold company's reputation and ensure patron satisfaction. Used quick response and dynamic service skills to build relationships with patrons, thereby improving customer retention rate.

    Vendor Management: Engaged quality vendors to consistently meet highest care standards.

    Staff Recognition and Training: Recognised outstanding staff performance to boost morale, while training new team members on appropriate customer service and hospitality policies.

    Cleaning Tasks: Performed general cleaning tasks such as sweeping and mopping floors, washing dishes, and emptying trash to maintain a clean and efficient work environment.

Education

Year 12 Graduation

Discovery Christian College
Agnes Water, QLD
11.2018

Work Preference

Work Type

Full Time

Work Location

HybridOn-Site

Important To Me

Flexible work hoursCompany CultureCareer advancementWork-life balancePaid sick leaveWork from home option

Timeline

Call Centre Sales Representative

Surge Direct
02.2024 - Current

Attendant - Utility

Compass Group Remote Hospitality Services Pty Ltd
10.2020 - 01.2024

Outbound Telemarketer

BBC Digital
04.2019 - 08.2019

Hospitality Worker

Latino Cafe
11.2018 - 02.2019

Year 12 Graduation

Discovery Christian College

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Similar Profiles

CREATE PROFILE
Rahina Karora