Rahlee Carroll
Coogee,NSW
Summary
Dynamic professional with a proven track record at The Kastle, adept in enhancing customer satisfaction and streamlining appointment schedules. Leveraged advanced communication skills and detail-oriented approach to improve office organization and client relations.
Utilised advanced communication skills to enhance client satisfaction and utilized social media promotion to expand clientele. Known for quickly adapting to client needs and fostering positive relationships, significantly improving office organization and client service.
Overview
15
15
years of professional experience
Work History
Receptionist
The Kastle
08.2021 - Current
- Greeted incoming client's professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated staff accordingly.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone or social media.
- Collected Square/Zeller/EFTPOS terminal payments, processed transactions and updated relevant records.
- Balanced employee availability, client schedules, and maximum job levels for staff when scheduling appointments
- Maintained a well-organised reception area, contributing to a welcoming environment for clients.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Maintained clean and welcoming reception area, contributing to positive first impression for clients.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Improved office organization with meticulous management of appointment scheduling and cash Handling.
Receptionist
121
07.2020 - 04.2021
Receptionist
Georgie's
05.2016 - 05.2020
Hairstylist
Hairlarious
02.2010 - 12.2015
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Educated customers on products to maximize benefits.
- Counted and documented opening and closing cash amounts daily.
- Leveraged social media platforms to showcase work and attract broader clientele.
- Enhanced salon's reputation by consistently delivering personalized and high-quality haircuts and styling.
- Stayed up-to-date with industry trends and techniques through continuous education and workshops.
Skills
- Quick Learner
- Client consultation
- Appointment Scheduling
- Hair styling techniques
- Detail-orientated
- Customer Consultation
- Schedule Management
- Relationship building and management
- Advanced communication skills
- Highly motivated self-starter
- Highlights and lowlights
- Social Media Promotion
- Networking expertise
- Industry Trend Analysis
- Product Sales
- Adaptable to Changing Client Needs
- Payment Processing
Timeline
Receptionist
The Kastle
08.2021 - Current
Receptionist
121
07.2020 - 04.2021
Receptionist
Georgie's
05.2016 - 05.2020
Hairstylist
Hairlarious
02.2010 - 12.2015