Rahma Ibrahim
Ipswich,QLD
Summary
Results-driven Shift Manager experienced in supervising teams and implementing upselling techniques to boost revenue. Expertise in health and safety compliance ensures a clean, safe environment. Committed to delivering exceptional customer service and resolving complaints effectively.
Overview
4
4
years of professional experience
4
4
Certifications
Work History
Shift Manager
McDonalds
Ipswich , QLD
05.2022 - Current
- Supervised team members during peak service hours to ensure efficient operations.
- Enforced health and safety regulations to maintain a clean work environment.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Conducted daily cash handling procedures to ensure accuracy and accountability.
- Taught staff upselling techniques to meet revenue targets.
- Prepared detailed incident reports following any incidents that occurred during shifts.
Volunteer
ATSAQ
Ipswich, QLD
01.2023 - 12.2024
- Supported fundraising efforts through event planning and execution.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Collaborated with other volunteers to create a positive work environment.
- Helped with prep, set up, and breakdown of community and public events.
- Offered support and assistance to community members.
Education
High School Diploma -
Ipswich State High School
Ipswich, QLD12-2024
Skills
- Team supervision
- Customer complaint resolution
- Cash handling procedures
- Health and safety compliance
- Upselling techniques
- Customer relationship management
Certification
Certificate III in Health Support Services.
References
- Bradin Frankie – O43498261
- Victoria Batchelor – 0404713624
- Sahara Pathak – 0470 405 960
- Emily Boswell – 0481 349 984
Timeline
Volunteer
ATSAQ
01.2023 - 12.2024
Shift Manager
McDonalds
05.2022 - Current
High School Diploma -
Ipswich State High School