Rahma Mahroug
Gold Coast,QLD
Summary
Friendly and versatile worker on a Working Holiday visa, experienced across multiple roles in hospitality, retail, and food service. Quick learner, adaptable, and committed to delivering excellent customer service.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Sales & Marketing Assistant
The Poolclub Monaco
Miami, Florida
05.2025 - 08.2025
- Customer service and sales assistance
- Cash register and transaction management
- Managing social media accounts and promoting the store online
- Ordering and stocking products
- Placing and tracking product orders
- Maintaining store presentation and visual merchandising
- Distributing store flyers and business cards in public places (beaches, hotels…)
Bakery Assistant / All-Rounder
LPP Bakery Cafe
Boca Raton, Florida
09.2024 - 05.2025
- Prepared customer orders, (coffee, sandwiches, crèpes...)
- Stocked and organized bakery products
- Cleaning and maintenance of work area
- Managed social media accounts and created content
- Operated cash register and processed transactions
Event Hostess
Mahola
Paris, France
01.2023 - 08.2024
- Roland Garros, Olympic games Paris 2024, Rugby world cup 2023, Parc des Princes, Maison & Objet, Paris Fashion Week, The Paris Fair
- Reception and orientation, Welcoming VIP and Press clients, cloakroom, cash register management, catering service, data entry operator
- Coordinated event logistics, ensuring smooth operations and guest satisfaction.
Airport Hostess
Securitas
Roissy, France
10.2021 - 10.2022
- Welcome, inform and direct departing passengers
- Control of different access titles
- Barrier management
- Contribute to good flow regulation throughout the passenger journey
- Preparing passengers for security checks
Receptionist/ Multi-skilled Hotel Staff
Hotel Restaurant Campanile
Argenteuil, France
09.2019 - 08.2020
- Reception: welcome of individual clients and groups in French and English, check-in check-out, room reservations and seminars, information by telephone
- Mastery of Opera software
- Daily closing and cash closing
- Management of social networks
- Catering: breakfast, lunch and dinner service, bar service
- Maintaining cleanliness of the front desk, lobby, and common areas
- Handling hotel laundry and linen duties
Education
BTEC Higher National Diploma - International Travel and Tourism Management, Information and Multimedia option
RENÉ AUFFRAY HIGH SCHOOL
Clichy, France 09.2017 - 07.2019
Human Resources And Communication Specialty
JACQUES PRÉVERT HIGH SCHOOL
Taverny, France 09.2013 - 07.2017
Skills
- Customer service & guest relations
- Teamwork & adaptability
- Social media management (Instagram, Facebook, TikTok)
- Front Desk Reception
- Time management & organisation
- Problem solving and conflict resolution
Additional Information
Driver’s licence
Timeline
Sales & Marketing Assistant
The Poolclub Monaco
05.2025 - 08.2025
Bakery Assistant / All-Rounder
LPP Bakery Cafe
09.2024 - 05.2025
Event Hostess
Mahola
01.2023 - 08.2024
Airport Hostess
Securitas
10.2021 - 10.2022
Receptionist/ Multi-skilled Hotel Staff
Hotel Restaurant Campanile
09.2019 - 08.2020
BTEC Higher National Diploma - International Travel and Tourism Management, Information and Multimedia option
RENÉ AUFFRAY HIGH SCHOOL
09.2017 - 07.2019
Human Resources And Communication Specialty
JACQUES PRÉVERT HIGH SCHOOL
09.2013 - 07.2017