Rahmah Hussein
Meadow Heights,VIC
Summary
Highly motivated employee with a strong work ethic, adaptability, and exceptional interpersonal and communication skills. With a collaborative mindset and ability to bring fresh perspectives to any team I am dedicated to delivering positive and memorable customer experiences.
Overview
6
6
years of professional experience
Work History
Specsavers - Optical Assistant
Peter McDonough & Marlene Boulos
Keilor Downs, Victoria
04.2021 - Current
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Documented patient care by charting patient condition and treatment in records.
- Developed positive customer relationships through friendly greeting and excellent service.
- Processed insurance claims, verifying coverage and explaining benefits to patients.
- Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
- Managed and maintained patient records, ensuring confidentiality and compliance with healthcare regulations.
- Assisted in fitting frames that were selected by customers while providing feedback on style choices.
- Conducted comprehensive pre-test procedures, including 3d OCT scan, pressure tests, visual field testing and auto-refraction.
- Facilitated the ordering and dispensing of eyeglasses and contact lenses, ensuring timely delivery to patients.
- Cleaned and performed minor maintenance on examination equipment and glasses.
- Managed patient follow-up care, scheduling routine examinations and monitoring ongoing treatment
- Maintained a clean and organized work area throughout shift.
- Troubleshot technical issues related to optical instruments or devices.
Retail Sales Assistant
Gemma Wilson
Werribee, VIC
02.2019 - 01.2021
- Provided support to colleagues in order to ensure smooth running of operations.
- Processed returns and exchanges of merchandise promptly and efficiently.
- Operated the cash register, accepted payment, and issued receipts.
- Handled inventory control procedures such as stock replenishment.
- Stocked shelves with merchandise according to company guidelines.
- Demonstrated knowledge of store policies regarding payments, returns and exchanges.
- Assisted in setting up displays for promotional items.
- Informed customers of current sales promotions and discounts.
- Performed weekly cleaning duties such as dusting, mopping, vacuuming.
- Greeted customers and provided excellent customer service.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Education
Bachelor of Science - Health Sciences
Victoria University
Footscray, VIC12-2024
Skills
- Frame & hearing aid repairs and maintenance
- provided excellent patient care & customer service
- Payment Collection & Insurance Billing
- Strong interpersonal & communication skills and empathy for customers to support their needs
- Task Prioritization & time Management
- Patient Recordkeeping
- Work Order Preparation
- Email correspondence
- Administrative duties
- Product and service knowledge
- Building rapport with customers
- Supply Restocking
- Paperwork management
- Product Merchandising
Languages
Somali
Native/ Bilingual
English
Native/ Bilingual
Accomplishments
- First aid certificate I
- Community service certificate I and II
- Certificate III in Individual Support (Disability).
Timeline
Specsavers - Optical Assistant
Peter McDonough & Marlene Boulos
04.2021 - Current
Retail Sales Assistant
Gemma Wilson
02.2019 - 01.2021
Bachelor of Science - Health Sciences
Victoria University
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