RAHMAN DARWISHI
Merrylands
Summary
Proactive and results-driven, I excelled as a Crew Member at McDonald's, Australia, by enhancing customer satisfaction and streamlining operations. Leveraging strong problem-solving and customer service skills, I significantly contributed to team efficiency and customer experience improvements, mastering both interpersonal communication and forklift operation. My proactive approach and dedication to excellence set me apart. Dedicated and organized individual with strong skills in maintaining cleanliness, operating kitchen equipment, and providing exceptional customer service. Demonstrates solid work ethic by completing tasks quickly and accurately, ensuring smooth and efficient workflow. Focused student with knowledge of food sanitation and safety, customer satisfaction, and telephone etiquette. Aiming to leverage my abilities to successfully fill the vacancy on your team. Frequently praised as diligent by my peers, I can be relied upon to help your team achieve its goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security Officer
CG-Security Operations
11.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, and by foot.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
CREW MEMBER
McDonalds
11.2022 - Current
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.
- Coordinated with other crew members to complete assigned tasks quickly and effectively.
- Cross-trained in multiple positions within the store as needed.
- Handled customer complaints in a professional and courteous manner.
- Demonstrated excellent communication skills when dealing with customer inquiries and complaints.
- Provided exceptional customer service by anticipating customer needs and responding promptly to their requests or concerns.
- Memorized food and drink recipes to prepare orders with speed and accuracy.
- Completed all store opening and closing procedures.
- Restocked shelves with merchandise throughout shift.
- Followed all safety and security procedures to reduce risks.
- Utilized problem-solving skills when resolving conflicts among team members or customers.
- Assisted in unloading stock from delivery trucks and stocking shelves accordingly.
Bricklayer
RR Bricklaying
02.2021 - 01.2024
- Worked safely on scaffolding and swing stages at various heights.
- Prepared work area using chalk lines, tapes, squares, and levels.
- Upheld company reputation for excellence through consistent adherence to high standards of workmanship and ethical conduct.
- Reduced construction costs by accurately estimating material requirements and minimizing waste.
- Enhanced project efficiency by diligently following architectural plans and specifications for bricklaying tasks.
- Continuously improved professional skills through ongoing education in industry trends, best practices, and new technologies related to masonry work.
Education
Bachelor's Degree - Civil Engineering And Business
University of Technology Sydney
11-2029
High School Diploma -
Merrylands High School
Sydney, NSW09-2023
Skills
- Customer service
- Cleaning and sanitizing
- Effective multitasking
- Attention to detail
- Effective leadership skills
- Effective verbal communication
- Performance enhancement
- Forklift operation
- Safety compliance management
- Teamwork and collaboration
- Problem-solving
- Time management
- Task prioritization
- Interactive communication skills
- Learning agility
- Initiative and Self-motivation
- Safe vehicle operation
- Team contributions
Accomplishments
- Successfully completed two-week security training program.
- Academic Excellence Award
- Best Team Player Award
- Outstanding Achievement in Mathematics
- Outstanding Achievement in Business
- Student excellence Award
Certification
- Driving license
- Security license
- Forklift license
- Senior Secondary Certificate of Education
Timeline
Security Officer
CG-Security Operations
11.2024 - Current
CREW MEMBER
McDonalds
11.2022 - Current
Bricklayer
RR Bricklaying
02.2021 - 01.2024
Bachelor's Degree - Civil Engineering And Business
University of Technology Sydney
High School Diploma -
Merrylands High School