Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Timeline
Generic

Rahman Ghavam

Brisbane,Australia

Summary

8 years of experience efficiently managing a restaurant and a retail operation. Adept at boosting sales, optimizing processes, and leading teams to exceed business goals. Strong skills in customer service, strategic planning, staff training, team leadership and management.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Fil o Felafel Restaurant
Kerman, Iran
01.2020 - 04.2023
  • Led a team of 6+ employees, ensuring exceptional service and operational efficiency.
  • Increased monthly sales by 28% through targeted marketing and promotional strategies.
  • Oversaw inventory management to maintain optimal stock levels, reducing waste by 11%.
  • Implemented training programs improving staff efficiency and customer satisfaction scores by 28%.
  • Developed and managed the annual budget, achieving a 5% reduction in operational costs.

Retail Store Manager

Almas Kaviar Carpet
Kerman, Iran
06.2016 - 12.2019
  • Directed daily operations, leading a team of 9 employees to achieve sales targets and enhance customer experience.
  • Boosted store sales by 22% through effective merchandising, targeted promotions, and staff training initiatives.
  • Resolved customer complaints efficiently, maintaining a high level of customer loyalty and repeat business.

Assistant Manager - Restaurant

Max Restaurant and Fastfood
Kerman, Iran
11.2013 - 05.2016
  • Assisted in day-to-day operational management and staff supervision.
  • Implemented effective sales training that increased per-transaction value by 8%.
  • Streamlined order and supply chain processes, boosting overall efficiency by 10%.
  • Worked closely with the kitchen and wait staff to optimize service quality and speed.
  • Assisted in budget preparation and financial analysis to identify areas for cost saving.

Education

Bachelor of Business Administration (BBA) -

Azad University of Kerman
Kerman, Iran
03.2015

Skills

  • Developing strategies to increase sales and attract customers
  • Leading and managing diverse teams effectively
  • providing excellent service and resolving complaints promptly
  • Efficiently managing inventory levels and minimizing waste
  • Training and developing staff to meet the company standards
  • Quickly resolving operational issues

Certification

  • Certified Restaurant Manager
  • Customer Service Excellence Award
  • Licensed English instructor
  • Iran's Premier league soccer player/member

Languages

English
Full Professional
Persian
Native/ Bilingual
Hindi
Limited

Affiliations

  • Create and edit commercial videos and photos with Adobe premier, Capcut, etc.
  • Proficient in Canon cameras and Mobilegraphy

Timeline

Restaurant Manager

Fil o Felafel Restaurant
01.2020 - 04.2023

Retail Store Manager

Almas Kaviar Carpet
06.2016 - 12.2019

Assistant Manager - Restaurant

Max Restaurant and Fastfood
11.2013 - 05.2016

Bachelor of Business Administration (BBA) -

Azad University of Kerman

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Rahman Ghavam