Rahul

Work History

NAB

Melbourne, Victoria

10.2023 - Current

Account Corrections: Perform CRM/account corrections on a monthly basis and maintain accurate records
Document Checking: Review and forward documents for customers, ensuring compliance with bank procedures
Bill Discounting and RA Transactions: Input bill discounting and RA transactions, prepare sanctions, and manage related processes
CIF & Account Opening: Manage CIF and account opening processes in Finastra
LC Management: Add LC confirmations and handle LC lodgment and subsequent amendments in TI Plus
Manage LC advising in the TI Plus system, interacting with the TI Plus back-office team to ensure accurate processing
SWIFT Messaging: Handle and prepare SWIFT messages related to bills and LCs, including MT799, MT742, and MT999
Document Preparation: Prepare old documents and files for warehouse storage, scan, and maintain team documents
Check and authorize transactions in TI Plus submitted by other Junior Trade Officer
Release messages in system
Completion of assigned miscellaneous work.
To ensure all the documentation is in place before releasing the guarantees.
Collaborated with cross-functional teams to resolve trade finance issues promptly, ensuring smooth transaction processing.
Managed a diverse array of financing instruments such as letters of credit, guarantees, and open account transactions to cater to different client needs effectively.
Conducted financial due diligence on potential investments and acquisitions.

NAB

Melbourne, Victoria

01.2023 - 10.2023

Serve as the primary point of contact between management, clients and payment gateways
Process client transactions, including funding and withdrawals, with precision
Verify, calculate, and post accounts receivable data on a daily basis
Generate and support month-end financial reports, ensuring accuracy and timeliness
Reconcile monthly transaction fees and maintain accurate financial records
Investigate and promptly resolve any reconciliation discrepancies
Complete and test applications for new Payment Gateways, ensuring seamless integration
Collaborate with finance teams across different locations for timely reconciliations
Review and provide constructive feedback on process documentation
Report any errors, risk events, or non-compliance issues to management immediately
Multi-Tasking on different payment systems including Hiport, STAR, ITF and much more
Maintained team productivity by efficiently scanning, submitting and archiving records.
Supported month-end closing activities, ensuring all relevant payments were processed accurately and on time.
Maintained a high level of data integrity by consistently updating vendor information in internal systems.

BoAt

New Delhi, Delhi

08.2021 - 02.2022

Regularly track and monitor online mentions, reviews, and discussions about the company on social media, and review sites
Manage and respond to customer reviews, comments, and inquiries on various online platforms in a timely and professional manner, ensuring a positive brand image
Support the development and execution of crisis management strategies, ensuring swift and effective responses to potential online reputation threats
Prepare regular reports on the brands online reputation, summarizing key metrics, trends, and the impact of ORM initiatives
Managed ReadGear's (sub-company of Boat) social media individually by myself.

MagicPin

03.2021 - 06.2021

Studied with senior staff to develop deep understanding of team processes and full operational activities.
Assisted in the preparation of reports highlighting operational successes and areas requiring further attention or improvement.
Assisted with coordination of technical and business system process improvements.
Compiled and presented reports on departmental performance, facilitating informed decision-making.

centre for building better community

Hawthorn, Victoria

09.2019 - 11.2019

Manages the company’s social media accounts and posts content
Brainstorms campaign ideas
Monitor various social media platforms such as Facebook and Instagram
Analyzes analytics to gauge the success of campaigns
Understands the overall concept of the company, including the brand, customer, product goals, and all other aspects of service
Engages with customers or clients and provides service
Provide suggestions to management for improving customer experience on social platforms and internal processes
Learns and becomes proficient on internal software systems
Assists in creating performance reports.