Rahul Arora
Southbank
Summary
Passionate, Experienced and Determined professional proficient in the field of Recruitment. Result-driven professional with 2 years of working experience in the Events and Hospitality Industry. Extremely capable in knowledge sharing to develop and train team members. Goal oriented team player with strong administrative and interpersonal skills.
Overview
6
6
years of professional experience
Work History
Recruitment Coordinator
Abacus Dining Group
04.2023 - Current
- Understood the business needs and advertised Job Vacancies accordingly through Seek, Indeed & LinkedIn.
- Phone screen applicants and interview the shortlisted candidates.
- Made a streamlined process for 360 Recruitment including an Internal Application Tracking System.
- Managed onboarding processes, ensuring new employees had a seamless transition into their roles.
- Organized and hosted successful recruitment events, increasing brand awareness and attracting top talent.
- Negotiated competitive salary packages to attract top talent while maintaining budgetary guidelines.
Operations Manager
Abacus Dining Group
12.2023 - Current
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Duty Manager (Operations)
Urban Alley Brewery, Docklands
03.2022 - 03.2023
- Oversaw day to day operations of the service team.
- Making rosters for all the 24 staff members including other duty managers.
- Responsible for writing and advertising jobs through online platforms.
- People management, learning and development to ensure staff feel fulfilled and valued at the workplace and are able to meet service quality requirements.
- Responsible for events at the venue, taking big bookings and ensuring service quality standards.
- Organising and running management meetings.
- Responsible for workforce contingency arrangements, recruiting, skill assessments and training and development.
- Monitoring sales pipeline and periodic reporting.
Floor Manager
The Meat&Wine Co.
01.2022 - 03.2022
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained and developed staff to work effectively and efficiently on the floor.
- Learned the process of opening and closing of the store with stocktakes.
- Organising bookings and events along with running them.
- Took part in all the management meetings with giving suggestions on how to run things better.
Assistant Venue Manager
Criniti's Southbank
09.2021 - 06.2022
- Maintained accurate notes of changes and requests for each event and ascertained allocation.
- Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
- Assigned work to staff, set schedules and motivated strong performance in key areas.
- Oversaw daily operations to ensure high levels of productivity.
- Responsible for recruiting, oboarding and training the new staff members.
- Oversaw making the roster for the week and daily allocations.
- Dealt with staff and customer complaints.
Brand Representative
Wearah.com
12.2020 - Current
- Wearah.com is an online custom made apparel store which offers wide variety of custom made t-shirts for both men and women.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Conducted target market research to scoop out industry competition and identify advantageous trends.
Event Management Staff Member
Food & Desire
11.2020 - 04.2021
- Going through the briefing of the timeline, dietaries and allocations for the event.
- Running through the set up of the event and making sure everything is in place.
- Greeting and seating guests of the evening.
- Following the timeline, making sure everything is in time.
- Serving different courses of food and serving alcohol with keeping RSA in mind.
- Debriefing. wrapping up, cleaning and resetting venue according to the floor plan of the next upcoming event.
Store Manager
Roll'd
03.2021 - 08.2021
- Making Rosters for staff members and sending them through before week starts with keeping in mind availability and working hours.
- Ordering products from recommended suppliers twice a week to keep the store up and running efficiently.
- Running shifts and making sure staff is working effectively including giving timely breaks to staff members.
- Conducting interviews of new potential talent and training new hired staff members.
- Accepting deliveries and keeping a track of usage of supplies in store.
Front of House Team Member
A Hereford Beefstouw
12.2020 - 01.2021
- Calculated billings for items ordered at the table and put them through POS.
- Excellent service with running food and beverages to tables.
- Performed the role as Christmas Casual.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Brand Representative
Seeksneak.com
06.2020 - 11.2020
- Set-Up marketplace online for for sneakers for client which helped me learn all aspects of any mall start-up.
- Directed technological improvements, reducing waste and business bottlenecks.
- Upon finishing up an online presence, website was sold to client with all backend program, frontend tips (WordPress) and c-panel login.
Front of House Team Member
Roll'd Geelong
09.2019 - 01.2020
- Taking orders for customers and getting the food and drinks ready for them.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Organized inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Store Front Staff Member
Groove Train
09.2018 - 04.2019
- Taking orders for customers and getting the food and drinks ready for them.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Organized inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Responsible for making drinks at the bar and taking them with food to the allocated tables.
Customer Service Representative
Community Pharmacy Bennettswood
12.2017 - 06.2018
- Operated cash register for cash, check and credit card transactions with 100% accuracy.
- Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
Education
Bachelor's of Commerce - Commerce
Deakin University Burwood Campus
Melbourne, VIC02.2021
High School Diploma -
BBPS Dwarka
New Delhi, India04.2017
Skills
- End to End Recruiting
- Training and Development
- Relationship Management
- Problem Solving
- Event Planning and Coordinating
- Negotiating
- Business Development
- MS Office Suites and ATS Systems
Volunteering Experience
Course Marshall for The Stadium Stomp at MCG, Melbourne: June 2019
#4UpDay Volunteer at the Lighthouse Foundation, Richmond, Melbourne: June 2019
Canada Day Volunteer at O'Brien Arena, Docklands, Melbourne: June 2019
References
Dylan Whitmore from Abacus Dining Group
0456039144 / dylan@abacusbar.com.au
Jonny Armstrong from Urban Alley Brewery, Docklands
jonny@urbanalley.com.au
Kumar Rayapudi from The Meat&Wine Co. South Yarra
0432541045 / kumar@themeatandwineco.com
Amber Fagg from Criniti's Southbank
0424474561
amber@criniti's.com.au
Anish Sud from Roll'd (Franchise Owner)
anish.sud@roll'd.com.au
0421009773
Eric Win from Food&Desire
people@foodanddesire.com.au
Timeline
Operations Manager
Abacus Dining Group
12.2023 - Current
Recruitment Coordinator
Abacus Dining Group
04.2023 - Current
Duty Manager (Operations)
Urban Alley Brewery, Docklands
03.2022 - 03.2023
Floor Manager
The Meat&Wine Co.
01.2022 - 03.2022
Assistant Venue Manager
Criniti's Southbank
09.2021 - 06.2022
Store Manager
Roll'd
03.2021 - 08.2021
Brand Representative
Wearah.com
12.2020 - Current
Front of House Team Member
A Hereford Beefstouw
12.2020 - 01.2021
Event Management Staff Member
Food & Desire
11.2020 - 04.2021
Brand Representative
Seeksneak.com
06.2020 - 11.2020
Front of House Team Member
Roll'd Geelong
09.2019 - 01.2020
Store Front Staff Member
Groove Train
09.2018 - 04.2019
Customer Service Representative
Community Pharmacy Bennettswood
12.2017 - 06.2018
Bachelor's of Commerce - Commerce
Deakin University Burwood Campus
High School Diploma -
BBPS Dwarka
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