Rahul Arora
Tarneit
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
TSA Group
01.2022 - Current
- Communicating with policy holders and other team members to gather information about the payment claims
- Be respectful, open, honest, and authentic
- Resolving and Troubleshooting Technical Issues
- Preparing letters for the outcome of payments
- Processing different transactions and orders from the customers
- Providing Information about special discounts and offers
- Delivering information about the latest products and services
- Preparing reports summarizing claim activity for use by management in evaluating the efficiency of the department
- Recommending changes in coverage policies with regards to coverage options
- Navigating through complex systems and providing effective customer service
- Liaising with internal departments such as complaints and administration
- Communicate with customers in regards to payment defaults and other product related feedback
- Resolve customer enquiries / complaints in a satisfactory manner
- Tagging all the complaints in the Resolution software and raising cases
- Contacting appropriate operators and follow up on the complaints
- Working collaboratively in a fast paced team environment
- Keeping updated knowledge about products & services
Customer Contact Officer
Department of Health
01.2020 - 11.2021
- Company Overview: COVID Hotline
- Providing smart, effective and efficient service to customers
- Act quickly and decisively in determining customer needs
- Book vaccine appointments for customers
- Promote the need for vaccines and spread awareness
- Identify the best suited vaccine and as per the age and other criteria
- Provide information on COVID regulations in place
- Address complaints and transferring calls as required to appropriate personnel in order to achieve a positive customer outcome
- Offering best possible solutions regarding vaccines
- Guiding customers through the doses of the vaccine and any travel information wherever required
- Adhering to all KPI’S
- Submit daily reports on bookings and cancellations
- COVID Hotline
Education
Bachelor of Arts - Arts
Soldier University
Diploma In Hospitality Management - Hospitality
Australian Careers
Melbourne, VIC09-2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Conflict resolution
- Computer proficiency
- Complaint handling
- Payment processing
- Client relations
- Microsoft PowerPoint
- Product and service solutions
Timeline
Customer Service Representative
TSA Group
01.2022 - Current
Customer Contact Officer
Department of Health
01.2020 - 11.2021
Bachelor of Arts - Arts
Soldier University
Diploma In Hospitality Management - Hospitality
Australian Careers
Similar Profiles
Eleazar MirandaEleazar Miranda
Customer Service Representative at TSA GroupCustomer Service Representative at TSA Group
Rayhana HabibiRayhana Habibi
Engage Comittee Member at TSA GroupEngage Comittee Member at TSA Group
CARLA MARTINANCARLA MARTINAN
Call Center Customer Service Representative at TSA GroupCall Center Customer Service Representative at TSA Group