RAHUL ASHOK MHATRE
Caulfield North,Australia
Summary
Dynamic Sales Manager with a proven track record at Adidas Sports India, excelling in customer service and performance management. Adept at resolving complex issues and exceeding KPIs in high-volume environments. Strong communicator with expertise in CRM systems and a commitment to team development and operational excellence.
Overview
9
9
years of professional experience
Work History
Sales Manager
Adidas Sports India
, Overseas
04.2023 - Current
- Delivered consistently high levels of customer service in a high-volume retail environment, responding to enquiries and resolving issues efficiently.
- Managed customer interactions across multiple channels, ensuring accurate information delivery and positive outcomes.
- Met and exceeded performance KPIs related to sales, customer satisfaction, and operational quality.
- Trained and coached team members on service standards, communication, and system usage.
- Maintained accurate customer and operational records using internal systems.
Sales Manager
Puma
, Overseas
09.2022 - 03.2023
- Handled complex customer enquiries, complaints, and service recovery with professionalism and empathy.
- Worked to strict compliance, cash handling, and operational procedures.
- Balanced competing priorities while maintaining service quality in busy trading periods.
- Supported team performance through coaching, feedback, and KPI monitoring.
Retail Marketing Consultant
Dealmax
Northland Kiosk, Australia
04.2017 - 06.2017
- Attracting Customers to the Kiosk
- Explaining Customers about different types of home loans
- Helping them set appointment with the broker
- Following up with interested customers.
- Reference: Aniket Kulkarni – aniket.kulkarni@dealmax.com.au
Intern
Collection House Group
, Australia
03.2017 - 05.2017
- Reviewing Risk Management Policies and Procedure
- Gap Analysis of Policies
Education
Master of Business Administration -
RMIT University
Melbourne, VIC07-2017
Skills
- Customer service and support
- Clear verbal and written communication
- Active listening and empathy
- Issue resolution strategies
- Contact center operations
- Performance management skills
- KPI adherence
- High-volume environment expertise
- First-call resolution techniques
- Policy and procedure compliance
- PC literacy and Microsoft Office proficiency
- CRM and system navigation
- Accurate data entry and record keeping
- Digital platform utilization
- Adaptability and quick learning
- Strong time management skills
- Multitasking capabilities
- Reliability and professionalism
- Self-motivation and collaboration
References
Mr. Kewal Parmar (Reporting Analyst) - kewal.parmar@probegroup.com.au, +61 401969101
Additional Information
Full Australian work rights, Flexible to work rotating rosters including evenings and Saturdays, Windows-based system, dual monitors, hardwired NBN, headset, smartphone, Willing to obtain National Police Clearance
Key Skills
Inbound customer support & enquiry resolution, Clear verbal and written communication, Active listening & needs-based solutions, Handling sensitive conversations with empathy, Working to KPIs (quality, productivity, customer satisfaction), High-volume environment experience, Issue escalation & first-call resolution, Adherence to policies and procedures, Strong PC literacy (Windows-based systems), CRM & multiple system navigation, Accurate data entry & record keeping, Microsoft Office & digital platforms, Adaptable and quick learner, Strong time management & multitasking ability, Reliable, professional, and self-motivated (WFH ready), Collaborative team contributor
Timeline
Sales Manager
Adidas Sports India
04.2023 - Current
Sales Manager
Puma
09.2022 - 03.2023
Retail Marketing Consultant
Dealmax
04.2017 - 06.2017
Intern
Collection House Group
03.2017 - 05.2017
Master of Business Administration -
RMIT University