Rahul Biskand

• Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
• Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
• Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
• Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
• Inspected vehicles to confirm safe and fully-functioning working condition.
• Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.

• Loaded truck and properly secured items to prevent damage for deliveries.
• Delivering food and perishable goods for multiple companies such as YouFoods.
• Kept detailed mileage and fuel reports to track overall fuel costs.
• Completed on-time deliveries by choosing best and most efficient routes.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Expedited deliveries to meet customer deadlines and requirements.
• Completed rush deliveries on tight timetables to satisfy customer needs.

• Working independently in a customer engaging environment which involves regular customer visits for Meter reading and Faults and Inspections
• Preparing the daily tracker report and Upload all data into hand held computer upon completion of the routes
• Inspected electrical meters for unauthorized connections, and other damages for Ausgrid
• Reported maintenance or equipment problems to appropriate personnel
• Monitored commercial and residential consumer’s use of electricity for Ausgrid
• Documented and reported all irregularities to the proper servicing departments.
• Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
• Repaired non-functioning meters and tested to verify operational status.
• Attended safety meetings and took part in safety awareness trainings and programs.

• Accountable for site management and operations
• Directing, coordinating and planning essential central services such as reception, security, maintenance, mail, cleaning, catering, waste disposal and recycling
• Supervising and coordinating the work of contractors and staff members
• Handling Office Courier Shipments including packing, labelling and tracking
• IT Equipment and electrical Inventory management
• Resolving basic Electrical and Network Issues in Office and remote locations
• Configuring Front Desk Desktop and Phones for Day-to-Day work of company staff
• Manage customer escalations and identify delivery structure to meet customer requirement
• Using performance management techniques to monitor and demonstrate achievement of agreed service levels and to lead on improvement
• Daily and weekly reporting with management onsite service levels
• Preparing the team for audit, ensuring all the records are maintained and available during audits
• Ensured that all customer complaints were handled promptly and appropriately
• Responding appropriately to emergencies or urgent issues as they arise and dealing with the consequences.

• Post sale support for the Aircel customers
• Collect and consolidation Customer Application Forms for interstate (Maharashtra and Goa )users
• Maintain Inventory of Phone Sets, Moderm, Headsets, Laptops and SIM Cards
• Handling Shipment of Phones, Modems, Laptop and SIM Cards end to end for all the Area customers
• Regular Reporting to Area and Region Sales Head
• Make outbound calls to check for regular report updating
• Interact with clients for any new application implementation
• Share data with Aircel for numbers activation
• Align support to new distributors and provide the required help
• Check for any escalations regarding post sale support
• Co-ordinate with the Aircel counterparts to ensure immediate resolution of issues
• Train new members on process for required documentation for various user types.

Subjects: Technical work experience, Social service