Rahul Joshi
Melbourne
Summary
Accomplished Technical Consultant/Developer with over 5 years of experience in implementing solutions, working on ServiceNow related issues in government and financial sectors. Expertise in ITSM, CSM, GRC, Service catalog, Flow Designer and Customs Applications.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Technical Consultant
Capgemini Australia
04.2024 - Current
- Designed and Implemented custom EWRA dashboard utilizing Jelly Scripting, Dynamic Content, Script Includes and UI pages to meet specific needs of ANZ Risk and Compliance team.
- Successfully created CoRA (Compliance, Risk and Audit) report consolidating close to 200 data points from various tables within ServiceNow for ANZ stakeholders to get comprehensive overview of both AML and Sanctions Risk Assessments in single document file.
- Spearheaded design and implementation of complex ServiceNow solutions tailored to client requirements, including EWRA, PCRA using Advanced Risk Assessment (GRC) module of ServiceNow.
- Designed and implemented end-to-end solution for Data Impact and Assessment (DIA) team at ANZ.
- Mentored junior consultants to improve their technical skills, resulting in higher project success rates.
Senior Technical Consultant
Capgemini Australia
10.2021 - 04.2024
- Designed, developed and deployed ServiceNow solution using ITSM, CSM and custom application module for Department of Health (DH). Delivered/Developed module FWA (Flexible Work Arrangements).
- Played integral role in upgrade activities to San Diego version of ServiceNow at Department of Health (DH), ensuring smooth transition.
- Executed pre-cloning, cloning and post-cloning validations of ServiceNow instances by following established procedures and best practices and verify accuracy of cloned data and configurations.
- Successfully integrated ServiceNow with Delinea Secret Server using OOB ServiceNow Table API for TfNSW stakeholders.
- Developed custom codes/configurations and facilitated transition from Service Portal to Employee Center for TAFE NSW.
- Participated in code reviews and quality assurance activities to ensure adherence to best practices and coding standards.
Senior Data Solution Engineer
Infosys Australia | Telstra Corporation (Client)
02.2021 - 10.2021
- Managing BAU activities, oversee operations to ensure high levels of productivity, work on incidents, fixing minor bugs
- Maintain platform of 50+ applications hosted on Linux and Windows Server
- Collaboration with Change Management to automate repetitive stuff like Change Notification, Outage Notification for wider public/ clients/ customers
- Preparation of variety of different written communications, reports and documents in confluence to ensure smooth operations
ServiceNow Developer
Infosys Australia | Telstra Corporation (Client)
10.2018 - 02.2021
- Perform ServiceNow Application configuration/customizations, develop custom code for ServiceNow application module, unit testing.
Technical and Application Specialist
Aderant
05.2018 - 10.2018
- Maintenance and optimization of SQL schema and database structures System and mobile application management, performed regular database backup
- Analyzed existing SQL queries to identify opportunities for improvements
- Served as primary liaison between company and client and provided expert advice to clients around implementation, maintenance and troubleshooting across wide product suite
Education
Master - Information and Communication Technology
La Trobe University
Melbourne, VIC03.2016
Skills
- Certificates : Certified ServiceNow Administrator (CSA), Certified Implementation Specialist - GRC (CIS - GRC)
- ITSM, CSM, GRC, HRSD, Service Catalog, Flow Designer
- Languages: Java, C
- Web Technologies: React JS, JavaScript, HTML5, CSS3, Bootstrap4
- Defect Tracking: Jira, Confluence, Azure DevOps
- Other Tools: SQL Developer, Aderant Expert
Certification
ServiceNow Certified System Administrator
Additional Information
Infosys Australia, Australian Citizen
Timeline
Lead Technical Consultant
Capgemini Australia
04.2024 - Current
Senior Technical Consultant
Capgemini Australia
10.2021 - 04.2024
Senior Data Solution Engineer
Infosys Australia | Telstra Corporation (Client)
02.2021 - 10.2021
ServiceNow Developer
Infosys Australia | Telstra Corporation (Client)
10.2018 - 02.2021
Technical and Application Specialist
Aderant
05.2018 - 10.2018
Master - Information and Communication Technology
La Trobe University
ServiceNow Certified System Administrator
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