Rahul Kaler
Mernda,VIC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Taxi Driver
13cabs
02.2024 - Current
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Increased customer loyalty with excellent communication skills and a professional demeanor.
Truck Driver
Skyline Pvt Ltd.
06.2023 - 01.2024
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Dropped and hooked trailers and changed configuration of equipment.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
Customer Service Representative
Coles Express
04.2022 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Rideshare Driver
Uber
04.2021 - 03.2022
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
- Handled emergency situations calmly and efficiently, contacting appropriate authorities when necessary.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Streamlined administrative tasks such as billing inquiries or dispute resolution using effective problem-solving skills within the rideshare platform.
Machine Operator
Kaplan Industries
04.2019 - 03.2021
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Operated multiple machines simultaneously to meet production requirements.
- Operated machining equipment safely with team of operators.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
Customer Service Representative
7 Eleven Store
10.2018 - 03.2019
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Telecommunications Engineer
Accenture
05.2017 - 08.2018
- Ensured compliance with regulatory requirements through diligent monitoring and reporting of telecommunications activities.
- Coordinated installation of new users and relocations of existing users.
- Researched and recommended network and data communications hardware and software.
- Installed, maintained and supported voice/data applications.
- Performed telecommunication and networking business evaluations.
- Established positive relationships with vendors and suppliers, negotiating favorable contracts that supported business objectives.
Education
Bachelor of Science - Computer Networking And Telecommunications
Kurukshetra University
Haryana, India12.2016
Skills
- Patience and Tolerance
- Safety Regulations
- Defensive Driving
- Road regulations knowledge
- Punctuality
- Schedule Management
- Payment Processing
- Problem-solving abilities
- Critical Thinking
- Computer Proficiency
- Professional telephone demeanor
- Administrative Support
Languages
English
Professional Working
Hindi
Native or Bilingual
Punjabi
Professional Working
Timeline
Taxi Driver
13cabs
02.2024 - Current
Truck Driver
Skyline Pvt Ltd.
06.2023 - 01.2024
Customer Service Representative
Coles Express
04.2022 - 03.2023
Rideshare Driver
Uber
04.2021 - 03.2022
Machine Operator
Kaplan Industries
04.2019 - 03.2021
Customer Service Representative
7 Eleven Store
10.2018 - 03.2019
Telecommunications Engineer
Accenture
05.2017 - 08.2018
Bachelor of Science - Computer Networking And Telecommunications
Kurukshetra University
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