RAHUL KARMAKAR
Melbourne,Australia
Summary
Project professional with 14+ years of experience in infrastructure service delivery, managed client services, managed deployment services, and data center services. Demonstrated expertise in coordinating, implementing, and managing DCaaS and IaaS projects, including IT relocation projects for disaster recovery, business improvement planning, and site relocation. Effective leader with a proven track record in successfully leading teams and delivering successful project outcomes.
Overview
15
15
years of professional experience
Work History
Senior Portfolio Coordinator
Court Services Victoria
08.2023 - Current
- Establish and maintain effective relationships with key stakeholders, both within CSV Digital and external, to create mutually beneficial partnerships to enable the successful delivery of the projects.
- Developed comprehensive project plans, outlining objectives, scope, milestones, dependencies, risks, and contingencies.
- Prepare and review technical project documentation for planned and in-progress IT projects led by CSV Digital, including plans, reports, and budgets for senior management and stakeholders.
- Establish and maintain accurate project schedules, undertake monitoring and reporting on status and manage other project files and records, with timely reporting to Domain Leads and the Jurisdiction Engagement Manager.
- Contribute to complex and technical project related risk and issue management, maintain the risk and issue register, and produce reports as required.
- Assist CSV Digital Leadership and other relevant senior stakeholders with communication plans and change management activities associated with the roll-out of the projects.
- Provide leadership and guidance within CSV Digital to ensure internal policies and procedures for program and project management are adhered to and aligned with CSV’s Project Management Excellence (PME) Framework.
- Support the Domain Lead in understanding demand, defining the strategy for resource management, and addressing any broader risks and issues.
Project Officer
Supreme Court of Victoria
07.2021 - 08.2023
- Responsible for supporting the development and implementation of a comprehensive Project Plans and change management strategy for diverse IT domains including Infrastructure, Court room AV technology, Telephony and Applications
- Provide support in the coordination and creation of project plans including Scope of deliverables, change management and resource management while collaborating with the People Well being and Culture / Facilities team
- Manage logistical arrangements to facilitate the relocation of Court staff, judicial officers, Registrars, and Judges
- Provide high-level expert advice to Manager Information q Technology, and Digital Support to help identify opportunities to assist the court through the relocation process
- Initiate and maintain strong working relationships with internal and external stakeholders at all levels including Judiciary, Senior Managers and Executives, Court staff, Service Providers, to ensure alignment with broader strategic directions
- Contribute to the development, Change management and implementation of Touch Point Application
- Act as a Single Point of Contact for hyper-care and any variations requests post deployment
- Initiate IT Setup for Touchpoint Testing and Training - All Users and Service Desk
- Manage Application Deployment for participating Court Divisions - COA, Probate, Principal Registry and Criminal Division
- Conducting QA and Technical Testing at Cut-over
- Manage and Coordinate IT Projects such as Smartboard and Konica Minolta MFD deployment, iPhone upgrades, Gen 2 Studio roll-out, and New Network install
- Manage Cloud Express Route transition Project - Onboard new Vendor and service transition, Decommission of Obsolete Infrastructure
- Manage Software upgrades Projects and transition from KAT to Production.
Senior Project Program Analyst
NTT Data Services (Formerly DELL Services)
11.2016 - 10.2020
- Responsible for Data Center Co-location, new hosting and relocation projects for NTT/DELL clients in Sydney, Melbourne and Brisbane Data Center
- Functions inclusive of Pre-sales, Pricing, On-boarding, Vendor management, Service delivery, Invoicing and forecasting
- Execute IT Project Coordination functions in the Project Management Office for large scale projects
- Develop and maintain Customer Induction Guide based on Standard Operating Procedure for each Data Center
- Manage customer/stakeholder expectations in accordance with NTT best practices
- Coordinate with internal and external teams for a successful customer delivery
- Requirements gathering– Pre Sales and RFP
- Statement of work review, Vendors and Customer
- On-boarding ( Financial and Billing set up, Access to the DC )oor and Induction
- Telco and Power configuration and site readiness
- Change Request management where applicable
- Validation: internal QA, client CAF)
- Successful deployment of customer solution within project time frame, scope and budget
- Identify own and manage project risks and issues including mitigation and remediation
- Manage multiple projects simultaneously ensuring all projects are on track on delivering to the schedule
- Customer PO management, tracking orders and invoicing
- Resource Management and scheduling ensuring adherence to the project schedule as per SOW
- Vendor Management for all service partners and vendors inclusive but not limited to SOW
- Validation and Quote comparison observing the service offering, On-boarding and payments approval
- Develop and Manage Data Center Site Supplement based on Standard Operating Procedure, Quarterly reviews for process improvements aligned to Customer Satisfaction and Company Goals.
Senior Project Coordinator
DELL Australia Pty Ltd
05.2009 - 10.2016
- Manage hardware deployment and IT relocation projects for Infrastructure service delivery clients in Health, Finance and Government sectors such as: Department of Education and Training NSW, Insurance Australia Group (IAG), Suncorp Metway, Bupa Insurance, South West Alliance of Rural Health, and Sydney Water
- Project and Service Management for all DELL hardware deployment and relocation
- Administer work flow processes documentation as part of Continual Service Improvement and account support throughout contract term
- Statement of Work review
- Create Change Requests for all out of scope requirements
- Develop Quotations from customer requests for any additional work outside of the statement of work
- Customer on-boarding and set up in DELL CRM tool, updating billing and customer contact details
- Management of all field resources including assignment, CAF/KAT submissions and review and time sheets approvals
- Preparing timely, accurate reports, submissions, briefings, meeting minutes, correspondence and related documents for customers and DELL Executive Management
- Vendor and Partner Management including work assignments, resource requests, monthly billing consolidation and payments of invoices
- Vendor on-boarding and set up in DELL payment system and training
- Accurate financial cost analysis, customer milestone billing, Quarterly forecasting, vendor payments and revenue recognition
- Managing project schedules including tracking issues, identifying risks, and risk mitigation, resolving problems and communicating status reports to all stakeholders
- Asset management of all hardware in production as well as EOL requiring data wipe and disposal
- Incident ticket management on ITSM tools like Remedy and Service now, ensuring adherence to SLA.
Education
Certification, DELL Project Management Framework -
Sydney
10.2010
Bachelors in Information Systems -
Australian Catholic University
06.2003
Skills
- Project and Program Coordination
- Resource Management Asset Management
- Risk Assessment, prioritization and resolution
- Vendor Engagement and Management
- Creating Process Documentation - Instruction Manual, Standard Operating Procedures
- Training - Hand over Documentation, How to Guides and Process Training
- Continuous Process Improvement Planning
- Incident Queue Management
- Stakeholder Engagement
- Reporting and Communications
- Teamwork and Collaboration
- Time Management
Details
Melbourne, Australia, 0415171526, rkarmakar1981@gmail.com
Personal Information
Title: SENIOR PORTFOLIO COORDINATOR
References
References available upon request
Timeline
Senior Portfolio Coordinator
Court Services Victoria
08.2023 - Current
Project Officer
Supreme Court of Victoria
07.2021 - 08.2023
Senior Project Program Analyst
NTT Data Services (Formerly DELL Services)
11.2016 - 10.2020
Senior Project Coordinator
DELL Australia Pty Ltd
05.2009 - 10.2016
Certification, DELL Project Management Framework -
Sydney
Bachelors in Information Systems -
Australian Catholic University
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