Rahul Kashyap
Adelaide,SA
Summary
Experienced and results-oriented Technology Engineer and Analyst with a track record of providing clients with superior support for their technical needs. Proficient in troubleshooting and resolving complicated hardware system issues while smoothly collaborating with cross-functional teams. Committed to providing excellent customer service and satisfaction. I strive to be a dependable team player and strategic thinker, utilising technical talents to add considerable value to any organisation.
Overview
9
9
years of professional experience
Work History
CNC Operator
Adelaide
02.2022 - Current
- Operated and maintained industrial machines to ensure their smooth functioning and optimal performance
- Monitored machines for any potential issues for smooth operation and to ensure quality output.
Capstone Project
Adelaide
02.2023 - 07.2023
- Developed an algorithm using machine learning for water plant treatment and conducted research on the key variables affecting water quality and treatment efficiency
- Designed and implemented a model using R-Studio and machine learning libraries
- Focused on achieving improved water treatment efficiency, resulting in cost savings and water quality
- Conducted data analysis and visualization using R-Studio tools.
Technical Engineer
D-Broadband Services
02.2019 - 04.2019
- Guided clients on techniques and use of equipment and facilities to support including installation of new equipment
- Learned to upgrade, maintain, and repair technical equipment as required, including scheduled maintenance
- Assisted in identifying, reporting, and resolving hazards in relation to facilities and equipment.
Technical Engineer
Hewlett Packard Enterprise
03.2015 - 10.2017
- Provided Level 1 technical support to the clients of HPE based in USA and Canada, remotely, to ensure their hardware systems were running efficiently and effectively
- Conducted troubleshooting and problem-solving of complex issues related to HPE products and solutions
- Collaborated with cross-functional teams to provide solutions and recommendations to customers
- Created and delivered technical training to customers and internal teams on HPE products and services.
- Identified and corrected system faults to minimize operational system downtime.
- Performed scheduled service work, installations, testing and repairs.
Education
Masters in Information Technology (Enterprise Management) - Business AnalysisStakeholder EngagementCustomer Requirements
University of South Australia
Adelaide, South Australia06.2023
Bachelor of Elecetronics and Instrumentation - Technical aspects and requirements
Dayananda Sagar College of Engineering
India08.2020
Diploma in Electronics and Communication - Basics of ElectronicsLogical DesignsComm
PES College
India05.2013
Skills
- Basics of SAP and Tableau
- Stakeholder Engagement
- Basics of ArchiMate and TOGAF Framework
- Basics of Business Process Modelling using BPMN
- Basics of Marketing Management
- Information systems planning and analysis
- Principle elements of Cyber Security including end-to-end security implementation for a corporate network
- Communication Skills
- Ability to Work Under Pressure
- Microsoft Office
- Customer Service
- Ability to work in a team
- Adaptability
- Fast Learner
Websites
Languages
English
Kannada
Hindi
Telugu
Tamil
Extra Curricular Activities
- Trained 6 freshers on how to use the tool that was used on working the cases.
- Trained on how the cases should be approached for each client case that was logged.
- Encouraged and trained youngsters to participate in outdoor activities/sports with a team Of 12.
- K9 Behavior Training
- Mountain Hiking
- Cricket
- Badminton
Awards
UniSA International Merit Scholarship Scholarship awarded for achieving a high academic GPA in Bachelor Program Awarded the best employee at Hewlett Packard Enterprise - 2016 Awarded for outstanding performance in exceeding sales targets and delivering exceptional customer service Received positive feedback from customers for going above and beyond to meet their needs and resolve any issues
Timeline
Capstone Project
Adelaide
02.2023 - 07.2023
CNC Operator
Adelaide
02.2022 - Current
Technical Engineer
D-Broadband Services
02.2019 - 04.2019
Technical Engineer
Hewlett Packard Enterprise
03.2015 - 10.2017
Masters in Information Technology (Enterprise Management) - Business AnalysisStakeholder EngagementCustomer Requirements
University of South Australia
Bachelor of Elecetronics and Instrumentation - Technical aspects and requirements
Dayananda Sagar College of Engineering
Diploma in Electronics and Communication - Basics of ElectronicsLogical DesignsComm
PES College
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