Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Rahul Kumar

Sunbury

Summary

Dynamic Sales Representative at Lotte Duty Free, recognized for exceptional customer service and communication abilities. Proven track record as an aviation supervisor at Air New Zealand, emphasizing teamwork, safety, and reliability in high-pressure environments. Extensive experience in customer service gained at Coles, enhancing problem-solving and interpersonal skills. Known for a friendly demeanor, adaptability, and a steadfast commitment to delivering outstanding service.

Overview

21
21
years of professional experience

Work History

Customer Service Representative

Lotte Duty Free
09.2025 - Current
  • Led cashiers and associates in providing thoughtful customer service.
  • Promoted exceptional customer service by engaging clients on sales floor.

Customer service representative

Coles Fulfilment Centre
07.2024 - 01.2026
  • Trained new staff on customer service protocols and company policies for consistent performance.
  • Received positive feedback from customers for exceptional service and problem-solving abilities.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Ramp Load Supervisor

Swissport Melbourne Airport
04.2024 - 11.2024
  • Supervised daily operations, ensuring compliance with safety and quality standards.
  • Coordinated team schedules to optimize workforce efficiency and resource allocation.

Ramp Load Master and Supervisor

Air New Zealand
03.2005 - 03.2024
  • Managed workflow scheduling to optimize resource allocation and meet service targets.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Implemented process improvements that enhanced operational efficiency and reduced delays.

Health and Safety Representative

Air New Zealand
06.2022 - 03.2024
  • Conducted risk assessments to identify workplace hazards and recommend corrective actions.
  • Developed and delivered health and safety training sessions for staff compliance.
  • Monitored compliance with health and safety regulations, ensuring adherence to best practices.
  • Facilitated employee engagement initiatives focused on promoting a safety-first culture.

Education

Business Management And Computing - Business

Best Training Auckland
Auckland

Airline

Air New Zealand Aviation Ramp
Auckland
11.2012

Skills

  • Customer service dedication

  • Strong verbal communication

  • Passenger assistance

  • Time management mastery

  • Airline software proficiency

  • Flight scheduling proficiency

  • Airport safety awareness

  • Teamwork

  • Airline policies

  • Teamwork and collaboration

  • Multitasking Abilities

  • Problem-solving abilities

  • Attention to detail

  • Decision-making

  • Data entry

  • Interpersonal skills

Accomplishments

  • Played a key role in maintaining 100% on-time aircraft departures during peak operational periods.
  • Contributed to a 15% improvement in ramp safety compliance through proactive safety audits and training.
  • Selected as Health & Safety Representative, leading initiatives that reduced incident reports on the ramp.
  • Successfully completed pushback operations for over 1,000 flights with zero safety violations.
  • Recognized by management for exceptional teamwork and reliability during high-pressure operations.

Languages

Hindi
Native or Bilingual
English
Full Professional

Timeline

Customer Service Representative

Lotte Duty Free
09.2025 - Current

Customer service representative

Coles Fulfilment Centre
07.2024 - 01.2026

Ramp Load Supervisor

Swissport Melbourne Airport
04.2024 - 11.2024

Health and Safety Representative

Air New Zealand
06.2022 - 03.2024

Ramp Load Master and Supervisor

Air New Zealand
03.2005 - 03.2024

Business Management And Computing - Business

Best Training Auckland

Airline

Air New Zealand Aviation Ramp
Rahul Kumar