Rahul Kumar
Sunbury
Summary
Dynamic Sales Representative at Lotte Duty Free, recognized for exceptional customer service and communication abilities. Proven track record as an aviation supervisor at Air New Zealand, emphasizing teamwork, safety, and reliability in high-pressure environments. Extensive experience in customer service gained at Coles, enhancing problem-solving and interpersonal skills. Known for a friendly demeanor, adaptability, and a steadfast commitment to delivering outstanding service.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Lotte Duty Free
09.2025 - Current
- Led cashiers and associates in providing thoughtful customer service.
- Promoted exceptional customer service by engaging clients on sales floor.
Customer service representative
Coles Fulfilment Centre
07.2024 - 01.2026
- Trained new staff on customer service protocols and company policies for consistent performance.
- Received positive feedback from customers for exceptional service and problem-solving abilities.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Ramp Load Supervisor
Swissport Melbourne Airport
04.2024 - 11.2024
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Coordinated team schedules to optimize workforce efficiency and resource allocation.
Ramp Load Master and Supervisor
Air New Zealand
03.2005 - 03.2024
- Managed workflow scheduling to optimize resource allocation and meet service targets.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Implemented process improvements that enhanced operational efficiency and reduced delays.
Health and Safety Representative
Air New Zealand
06.2022 - 03.2024
- Conducted risk assessments to identify workplace hazards and recommend corrective actions.
- Developed and delivered health and safety training sessions for staff compliance.
- Monitored compliance with health and safety regulations, ensuring adherence to best practices.
- Facilitated employee engagement initiatives focused on promoting a safety-first culture.
Education
Business Management And Computing - Business
Best Training Auckland
Auckland Airline
Air New Zealand Aviation Ramp
Auckland11.2012
Skills
- Customer service dedication
- Strong verbal communication
- Passenger assistance
- Time management mastery
- Airline software proficiency
- Flight scheduling proficiency
- Airport safety awareness
- Teamwork
- Airline policies
- Teamwork and collaboration
- Multitasking Abilities
- Problem-solving abilities
- Attention to detail
- Decision-making
- Data entry
- Interpersonal skills
Accomplishments
- Played a key role in maintaining 100% on-time aircraft departures during peak operational periods.
- Contributed to a 15% improvement in ramp safety compliance through proactive safety audits and training.
- Selected as Health & Safety Representative, leading initiatives that reduced incident reports on the ramp.
- Successfully completed pushback operations for over 1,000 flights with zero safety violations.
- Recognized by management for exceptional teamwork and reliability during high-pressure operations.
Languages
Hindi
Native or Bilingual
English
Full Professional
Timeline
Customer Service Representative
Lotte Duty Free
09.2025 - Current
Customer service representative
Coles Fulfilment Centre
07.2024 - 01.2026
Ramp Load Supervisor
Swissport Melbourne Airport
04.2024 - 11.2024
Health and Safety Representative
Air New Zealand
06.2022 - 03.2024
Ramp Load Master and Supervisor
Air New Zealand
03.2005 - 03.2024
Business Management And Computing - Business
Best Training Auckland
Airline
Air New Zealand Aviation Ramp