Rahul Kurani
Melbourne,Australia
Summary
As a motivated and enthusiastic university student I am eager to display my knowledge and a vast array of skills which I have mastered overtime and demonstrate my hunger and to learn and grow to any workforce. With a strong educational foundation and a commitment to learning as well as personal growth, I am ready to bring in fresh perspectives and be flexible/adaptable, when and where necessary. My dedication, work ethic and eagerness to learn are all assets that will enable me to thrive in any given environment and I can’t wait to get to work.
Overview
2
2
years of professional experience
Work History
English and Math’s Tutor
Tutor2You Company
Melbourne, Victoria
10.2024 - Current
- Cultivated a supportive learning environment, encouraging student engagement and promoting critical thinking skills across multiple disciplines
- Developed personalized lesson plans aligned with Australian Curriculum, enhancing student comprehension and academic performance in English and Mathematics
- Open and honest communication with parents, providing regular progress updates and feedback to ensure holistic student development
- Fostering a positive learning environment, encouraging as well as motivating the students to build their confidence and achieve their desired academic goals
- Provided one-on-one support for students with learning disabilities or other unique needs, ensuring equitable access to educational resources and opportunities.
Customer Service Attendant
Spark Event Group (Australian Open Edition)
Melbourne, Victoria
01.2025 - 01.2025
- Provide information about match schedules, venue facilities, and seating arrangements
- Assist patrons with directions to their seats, amenities, and other points of interest
- Answer general inquiries and resolve minor issues promptly and professionally
- Check and scan tickets at entry points
- Assist with resolving ticketing issues or directing patrons to the appropriate help desk
- Monitor and maintain crowd flow at entry and exit points
- Assist with queue management and ensure compliance with venue policies
- Provide assistance to patrons with accessibility needs, such as helping with wheelchair access or companion seating
- Working closely with other event staff, security, and management to ensure smooth operations.
- Attending pre-shift briefings to stay informed about daily event schedules, changes, or special requirements.
Customer Service Champion
ProbeCX
Melbourne, Victoria
06.2024 - 10.2024
- Providing professional and friendly customer service through multiple channels, including phone, email, live chat, and social media.
- Creating comprehensive reports that facilitated seamless communication across departments.
- Fostering strong teamwork, sharing best practices for handling challenging customer scenarios and contributing to a supportive work environment.
- Analysing customer tax inquiries, providing accurate solutions and enhancing first-contact resolution rates for improved operational efficiency.
- Writing detailed notes before and after every call and having the detailed knowledge to operate the CRM Software System in a professional and efficient manner in order to assist clients
- Meet key performance indicators (KPIs), including response time, resolution time, customer satisfaction scores, and adherence to scripts.
- Work closely with team members and supervisors to share best practices and improve service quality.
- Participate in training sessions and workshops to enhance customer service skills.
Swimming Instructor
Saltwater Swim School
Melbourne, Victoria
03.2023 - 04.2024
- Led engaging swim classes, fostering water safety skills and confidence in diverse student groups. Implemented creative teaching methods, boosting student progress and satisfaction.
- Cultivated a positive learning environment, addressing individual needs and fears.
- Provided encouragement and constructive feedback, promoting student growth and water confidence.
- Maintained strict adherence to safety protocols, ensuring a secure aquatic environment.
- Communicated effectively with parents regarding student progress to foster a supportive learning atmosphere.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Conducted regular equipment checks and implemented emergency procedures effectively
- Provided one-on-one coaching with focus on stroke improvement for increased confidence in water.
Education
Accounting
RMIT University
Melbourne, Victoria07.2026
Diploma - Accounting
RMIT University
06.2024
Certificate IV - Accounting and Bookkeeping
RMIT University
02.2024
Skills
- Excellent customer service skills
- Active listening
- Strong verbal and written communication
- Patience and empathy
- Conflict resolution
- CRM software
- Multitasking
- Problem solving and critical thinking
- Teamwork and collaboration
- Flexibility / adaptability
- Hunger / Can do Attitude
Languages
English
Native or Bilingual
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Service Attendant
Spark Event Group (Australian Open Edition)
01.2025 - 01.2025
English and Math’s Tutor
Tutor2You Company
10.2024 - Current
Customer Service Champion
ProbeCX
06.2024 - 10.2024
Swimming Instructor
Saltwater Swim School
03.2023 - 04.2024
Diploma - Accounting
RMIT University
Certificate IV - Accounting and Bookkeeping
RMIT University
Accounting
RMIT University