Rahul Kurani
Melbourne,Australia
Summary
As a motivated and enthusiastic university student I am eager to display my knowledge and a vast array of skills which I have mastered overtime and demonstrate my hunger and to learn and grow to any workforce. With a strong educational foundation and a commitment to learning as well as personal growth, I am ready to bring in fresh perspectives and be flexible/adaptable, when and where necessary. My dedication, work ethic and eagerness to learn are all assets that will enable me to thrive in any given environment and I can’t wait to get to work.
Overview
2
2
years of professional experience
Work History
English and Math’s Tutor
Tutor2You Company
10.2024 - Current
- Cultivated a supportive learning environment, encouraging student engagement and promoting critical thinking skills across multiple disciplines
- Developed personalized lesson plans aligned with Australian Curriculum, enhancing student comprehension and academic performance in English and Mathematics
- Open and honest communication with parents, providing regular progress updates and feedback to ensure holistic student development
- Fostering a positive learning environment, encouraging as well as motivating the students to build their confidence and achieve their desired academic goals
- Provided one-on-one support for students with learning disabilities or other unique needs, ensuring equitable access to educational resources and opportunities.
Customer Service Attendant
Spark Event Group (Australian Open Edition)
01.2025 - 01.2025
- Provide information about match schedules, venue facilities, and seating arrangements
- Assist patrons with directions to their seats, amenities, and other points of interest
- Answer general inquiries and resolve minor issues promptly and professionally
- Check and scan tickets at entry points
- Assist with resolving ticketing issues or directing patrons to the appropriate help desk
- Monitor and maintain crowd flow at entry and exit points
- Assist with queue management and ensure compliance with venue policies
- Provide assistance to patrons with accessibility needs, such as helping with wheelchair access or companion seating
- Working closely with other event staff, security, and management to ensure smooth operations.
- Attending pre-shift briefings to stay informed about daily event schedules, changes, or special requirements.
Customer Service Champion
ProbeCX
06.2024 - 10.2024
- Providing professional and friendly customer service through multiple channels, including phone, email, live chat, and social media.
- Creating comprehensive reports that facilitated seamless communication across departments.
- Fostering strong teamwork, sharing best practices for handling challenging customer scenarios and contributing to a supportive work environment.
- Analysing customer tax inquiries, providing accurate solutions and enhancing first-contact resolution rates for improved operational efficiency.
- Writing detailed notes before and after every call and having the detailed knowledge to operate the CRM Software System in a professional and efficient manner in order to assist clients
- Meet key performance indicators (KPIs), including response time, resolution time, customer satisfaction scores, and adherence to scripts.
- Work closely with team members and supervisors to share best practices and improve service quality.
- Participate in training sessions and workshops to enhance customer service skills.
Swimming Instructor
Saltwater Swim School
03.2023 - 04.2024
- Led engaging swim classes, fostering water safety skills and confidence in diverse student groups. Implemented creative teaching methods, boosting student progress and satisfaction.
- Cultivated a positive learning environment, addressing individual needs and fears.
- Provided encouragement and constructive feedback, promoting student growth and water confidence.
- Maintained strict adherence to safety protocols, ensuring a secure aquatic environment.
- Communicated effectively with parents regarding student progress to foster a supportive learning atmosphere.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Conducted regular equipment checks and implemented emergency procedures effectively
- Provided one-on-one coaching with focus on stroke improvement for increased confidence in water.
Education
Accounting
RMIT University
Melbourne, Victoria07.2026
Diploma - Accounting
RMIT University
06.2024
Certificate IV - Accounting and Bookkeeping
RMIT University
02.2024
Skills
- Excellent customer service skills
- Active listening
- Strong verbal and written communication
- Patience and empathy
- Conflict resolution
- CRM software
- Multitasking
- Problem solving and critical thinking
- Teamwork and collaboration
- Flexibility / adaptability
- Hunger / Can do Attitude
Languages
English
Native or Bilingual
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Service Attendant
Spark Event Group (Australian Open Edition)
01.2025 - 01.2025
English and Math’s Tutor
Tutor2You Company
10.2024 - Current
Customer Service Champion
ProbeCX
06.2024 - 10.2024
Swimming Instructor
Saltwater Swim School
03.2023 - 04.2024
Diploma - Accounting
RMIT University
Certificate IV - Accounting and Bookkeeping
RMIT University
Accounting
RMIT University
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