Rahul Rajinesh Raj
East SIDE,NT
Summary
Detail-oriented manager with a diploma in Accounting, experienced in streamlining grocery store operations and enhancing customer experiences. Proven ability to lead teams, implement training programs, and manage inventory effectively, ensuring compliance with regulations and organizational goals.
Overview
13
13
years of professional experience
Work History
Manager
INDIAN GROCERY STORE
ALICE SPRINGS, NT
12.2024 - Current
- Managed daily operations of grocery store ensuring smooth workflow.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Supervised staff scheduling and performance evaluations for optimal staffing.
- Implemented training programs for new employees on store policies.
- Coordinated customer service initiatives to enhance shopper experience.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Maintained compliance with health and safety regulations in food handling.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Oversaw inventory management including stock replenishment and organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Implemented quality control measures to uphold company standards.
- Implemented process improvements, resulting in an increase in operational efficiency.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Developed promotional displays to attract customer attention and drive sales.
- Analyzed market trends and competitor activity to inform business strategy.
- Managed risk by developing and implementing effective risk management strategies.
Yard Supervisor
DnA steel Direct Alice spring
ALICE SPRING, NT
01.2024 - 11.2024
- Supervised yard employees, ensuring adherence to work instructions and procedures for optimal operations
- Scheduled yard employees based on production schedule and inbound raw material receptions to align workforce with operational demands
- Perform daily yard inspections and conduct monthly safety meetings
- Fulfills shipments within the established time frame and required conditions.
- Assisted in planning and managing yard investment projects to enhance operational capacity and resource allocation.
- Supervise third party contracts, during times of bar reception by vessel
- Conducted regular monitoring of infrastructure systems for performance.
Production Line Manager
Turosi Foods Solutions - Eagal farm Brisbane
brisbane, qld
01.2023 - 12.2023
- Operational Leadership: Coordinating the daily production plan, overseeing pre-operational safety and cleanliness checks, and ensuring all materials meet specifications.
- Technical Oversight: Monitoring line performance, providing hands-on guidance for machine adjustments, and leading first-line troubleshooting to minimize downtime.
- Quality & Hygiene Excellence: Acting as the champion for GMP and BRCGS standards, ensuring routine quality checks (seals, weights, labeling) are performed with 100% accuracy.
- Team Development: Coaching and mentoring a small team, fostering a collaborative culture, and assisting the Shift Supervisor with resource allocation.
- Safety Leadership: Enforcing a safety-first culture, including LOTO procedures, PPE compliance, and manual handling safety.
Front line Associate
Thirsty Liquor
12.2021 - 05.2022
- Guided customers in selecting liquor products based on preferences, enhancing their shopping experience.
- Assisted customers in selecting beverages and providing product recommendations.
- Interacted with customers to foster a welcoming environment and promote customer satisfaction.
- Resolved customer inquiries and issues promptly, contributing to overall customer service excellence.
- Operated point-of-sale system for processing customer transactions efficiently.
- Maintained cleanliness and organization of store displays and inventory areas.
- Stocked shelves with products, ensuring accurate placement and visibility.
- Monitored inventory levels, notifying management of low stock items promptly.
- Collaborated with team members to implement promotional displays effectively.
Sales Agent
Khelvin Realtors
01.2021 - 11.2021
- Connected buyers and sellers to facilitate successful property transactions.
- Continuously met sales goals via strategic prospecting.
- Created targeted marketing strategies to attract potential buyers in competitive markets.
- Guided clients through property listings, resulting in identification of suitable homes.
- Conducted property showings and open houses for interested clients.
- Negotiated purchase agreements and ensured compliance with local regulations.
- Collaborated with mortgage lenders to facilitate financing options for clients.
- Provided market analysis reports to assist clients in decision-making processes.
- Built strong relationships with clients through excellent customer service and support.
Purchasing Officer
Super Saver Supermarket
10.2020 - 12.2020
- Negotiated pricing and contracts to optimize purchasing efficiency.
- Managed vendor relationships to ensure timely delivery of quality products.
- Analyzed inventory levels and trends to maintain stock accuracy.
- Coordinated with departments to forecast product needs and demands.
- Developed and maintained supplier performance evaluations for continuous improvement.
- Collaborated with team members to streamline purchasing processes and procedures.
- Resolved supply chain issues promptly to minimize disruptions in operations.
- Assisted in resolving discrepancies between invoices and delivery receipts and products received from vendors.
Branch Manager & Teller
City Forex (Fiji) PTE Limited
10.2013 - 08.2020
- Managed daily branch operations and ensured compliance with regulatory standards.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Oversaw daily operational tasks at branch, ensuring efficiency and driving sales through strategic employee guidance.
- Led a team of staff, providing training and support to enhance performance.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Conducted regular performance reviews to assess staff development and goals.
- Resolved escalated customer complaints in a timely manner.
- Oversaw customer service initiatives to improve client satisfaction and retention.
- Developed strategies to increase customer satisfaction and loyalty.
- Established strong client relationships, fostering trust and loyalty in services provided, contributing to customer retention.
- Collaborated with finance teams to manage cash flow and financial reporting.
- Monitored financial performance of the branch on a monthly basis.
- Analyzed market trends to identify opportunities for business growth and expansion.
- Developed and implemented branch policies and procedures, enhancing operational efficiency and compliance.
- Planned work schedules to maintain adequate staffing levels.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
Education
Higher Education Diploma - Accounting
Fiji National University
Fiji Islands01-2015
Skills
- Retail operations
- Inventory management
- Budget management
- Staff scheduling
- Promotional planning
- Process improvement
- Training implementation
- Customer service
- Safety compliance
- Team leadership
- Problem solving
- Effective communication
- Time management
- Attention to detail
- Task prioritization
Summary Statement Communication Skills
Fluent in English and Hindi Good command of oral and written English
Personal and Professional Skills
Able to build better team relationships, Fast Learner, Hardworking, Honest, Reliable, Ability to work under pressure, Time Management, Problem Solving, Employee Relations, Professionalism and strong work ethics.
Timeline
Manager
INDIAN GROCERY STORE
12.2024 - Current
Yard Supervisor
DnA steel Direct Alice spring
01.2024 - 11.2024
Production Line Manager
Turosi Foods Solutions - Eagal farm Brisbane
01.2023 - 12.2023
Front line Associate
Thirsty Liquor
12.2021 - 05.2022
Sales Agent
Khelvin Realtors
01.2021 - 11.2021
Purchasing Officer
Super Saver Supermarket
10.2020 - 12.2020
Branch Manager & Teller
City Forex (Fiji) PTE Limited
10.2013 - 08.2020
Higher Education Diploma - Accounting
Fiji National University