Rahul Ram Payyoormana
Northfield,SA
Summary
Demonstrated expertise in delivering responsive technical support, documenting solutions, and collaborating effectively to enhance system reliability and user satisfaction.
Overview
3
3
years of professional experience
Work History
System Technology Officer (Helpdesk & Systems Administration)
Ontash India Private Limited
07.2023 - 07.2025
- Delivered frontline and remote IT support for end users, ensuring timely resolution of system, application, and network-related issues.
- Managed and administered Microsoft 365, Windows Active Directory, SharePoint Online and Confluence environments to enhance collaboration and security.
- Reset employee passwords using Windows Active Directory as part of account management and access recovery.
- Monitored and responded to service requests through ticketing workflows (JIRA), achieving improved incident resolution times.
- Installed, configured, and maintained desktop systems, peripherals, and software to ensure operational reliability across departments.
- Deployed code changes from source control management repositories like Github and Bitbucket.
- Monitored system health using Nagios and Grafana for early detection of issues.
- Implemented containerization technologies such as Docker and Kubernetes.
- Installed and configured Sophos endpoint protection on Windows and Linux systems to enhance security and safeguard against malware threats.
- Contacted and coordinated with the Dell support team to resolve hardware and laptop-related issues, ensuring minimal downtime and uninterrupted operations.
- Collaborated with development and infrastructure teams to troubleshoot complex issues and maintain system stability.
- Documented technical procedures and recurring issues, contributing to a knowledge base that improved team efficiency.
Cloud Engineer Intern
CloudXgens Private Limited
06.2022 - 12.2022
- Supported configuration and management of OpenStack cloud environments (Keystone, Nova, Neutron, Glance).
- Provided basic network and server troubleshooting support in Linux and Windows systems.
- Installed and maintained monitoring tools using ELK Stack, Filebeat, and Metricbeat.
- Assisted in Docker containerization and Docker-Compose deployments for internal applications.
- Maintained accurate documentation of system setups and changes.
Education
Master of Computer Applications - Computer Applications
Brindavan College of Engineering
01.2020
Bachelor of Computer Applications - Computer Applications
Amrita School of Arts & Sciences
01.2016
Skills
- Helpdesk support expertise
- Microsoft 365 proficiency
- Windows desktop and server management
- Troubleshooting hardware and software
- IT asset tracking with JIRA
- Access management strategies
- Remote desktop networking
- Monitoring systems effectively
- Scripting in Python and Bash
- Process documentation improvement
Timeline
System Technology Officer (Helpdesk & Systems Administration)
Ontash India Private Limited
07.2023 - 07.2025
Cloud Engineer Intern
CloudXgens Private Limited
06.2022 - 12.2022
Master of Computer Applications - Computer Applications
Brindavan College of Engineering
Bachelor of Computer Applications - Computer Applications
Amrita School of Arts & Sciences