Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Rahul Reddy R

Stuartpark,NT

Summary

I am organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Successful background matching employees with roles for maximum performance. I am a proactive and hardworking individual focused on continuous operational improvement and, I am a hardworking and passionate job seeker with strong organizational skills for the position. Ready to help team achieve company goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am a knowledgeable and dedicated professional with 6 years of experience in the food production industry and 2+ years of experience working as a Help Desk which includes customer services and administrative duties. I am also a solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.

Overview

10
10
years of professional experience
11
11
years of post-secondary education

Work History

Supervisor

Territory Laundry Service
5 2021 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Achieved results by working with staff to meet established targets.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

IT helpdesk

Victorian Institute of Technology
05.2018 - 08.2020
  • Maintained accurate records of all support requests, enabling data-driven improvements to helpdesk operations.
  • Assisted users in troubleshooting software and hardware problems, resulting in minimal disruption to daily tasks.
  • Provided remote support for offsite employees, ensuring seamless access to organization resources regardless of location.
  • Collaborated with team members to identify areas for process improvement and implement changes accordingly.
  • Conducted training sessions for new helpdesk staff, fostering a culture of continuous learning and professional growth.
  • Implemented ticket prioritization system, leading to improved case management and faster issue resolution times.
  • Managed software license inventory efficiently, reducing costs associated with unused or expired licenses while ensuring compliance with vendor agreements.
  • Served as liaison between IT department and end-users, facilitating smooth escalation of complex issues when necessary.
  • Established clear communication channels with staff, ensuring timely updates on issue resolution progress.
  • Created detailed reports analyzing helpdesk metrics, identifying trends in common issues and suggesting potential solutions for long-term improvement.
  • Regularly reviewed support documentation to ensure accuracy and relevance, updating and revising as needed to provide the most up-to-date information for users.

Food Production Supervisor

In2Food
01.2014 - 03.2020
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload
  • Maximized team productivity by expertly delegating tasks to kitchen staff
  • Directed food preparation and cooking activities to meet health and safety standards
  • Monitored food preparation, production, and plating for quality control
  • Trained new hires in food handling and safety protocols to boost knowledge and performance
  • Monitored food inventory and supplies to prevent waste
  • Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations
  • Handled customer inquiries and suggestions courteously and professionally
  • Updated account information to maintain customer records
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Professional Year Program -

Performance Education
Sydney, NSW

Masters - Computer Networking

Melbourne Institute of Technology
Sydney, NSW

Bachelor of Science - Computer Science and Engineering

Jawaharlal Nehru University
Hyderabad, India
04.2001 - 05.2012

Diploma and Advanced diploma - Leadership and Management

IHBC College
Darwin, Australia

Skills

Operations Management

Task Delegation

Computer skills (Ms word and excel)

Data entry

Staff Management

Information Security

Training development aptitude

Customer Relationship Management (CRM)

Business Administration

Network Troubleshooting

Helpdesk operations

System Administration

References

  • Christopher Barret, +61 411 794 360, Manager at Territory Laundry Service
  • Praveen Errabelli, +61 413 576 309, Manager at Simon and George

Timeline

IT helpdesk

Victorian Institute of Technology
05.2018 - 08.2020

Food Production Supervisor

In2Food
01.2014 - 03.2020

Bachelor of Science - Computer Science and Engineering

Jawaharlal Nehru University
04.2001 - 05.2012

Supervisor

Territory Laundry Service
5 2021 - Current

Professional Year Program -

Performance Education

Masters - Computer Networking

Melbourne Institute of Technology

Diploma and Advanced diploma - Leadership and Management

IHBC College
Rahul Reddy R