Rahul Shrestha
Coburg North,Australia
Summary
Knowledgeable Administration Officer with remarkable skills in organizing, communicating and problem-solving. Well-versed in records maintenance and schedule management with expertise in delegating tasks to optimize office team performance. Punctual and driven with strong proficiency in Humanforce, PageUp and Payglobal.
Overview
7
7
years of professional experience
Work History
Administration Officer
TLC Aged Care - Clifton Views
Fitzroy North, VIC
12.2022 - Current
- Managed rostering and pay runs for over 100+ employees.
- Coordinated the recruitment process with the talent team from phone screening the candidates to setting up interview with the Hiring Manager and document collection.
- Processed invoices, purchase orders and other financial paperwork in accordance with company policies.
- Answered incoming telephone calls and responded to customer enquiries promptly and courteously.
- Maintained accurate records of employee's data for the support to HR.
- Produced detailed minutes of meetings for circulation.
- Monitored stock levels within the office environment, placing orders when necessary.
- Generated weekly reports detailing progress made against set targets or objectives.
- Maintained front desk to provide positive first impression.
- Provided HR administrative assistance to Human Resources team.
Team Member
Coles
Richmond, VIC
02.2022 - 02.2023
- Provided exceptional customer service to customers in a fast paced environment.
- Received, processed, and stocked merchandise in accordance with store policies.
- Operated cash registers to process payments from customers.
- Addressed customer needs, responding to specific requests.
- Developed positive customer relationships through friendly greeting and excellent service.
- Provided customer service support to ensure satisfaction.
Admin Support
Princeton View Aged Care
Brighton East
09.2019 - 09.2022
- Handled duties as a Receptionist that included answering phone calls, greeting visitors, deal with queries, manage cab bookings,etc
- Provided administrative support to senior management staff, including diary management, travel arrangements and document preparation.
- Monitored stock levels within the office environment, placing orders when necessary.
- Coordinated support to facilitate general office operations.
- Offered reception coverage to relieve staff during absences or breaks.
- Answered phones and routed voicemails to respective employees.
Customer Service Representative
Kumari Bank Limited
Bharatpur, Nepal
08.2018 - 05.2019
- Assisted customer's queries on the product and services provided by the bank.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered inbound calls, chats and emails to facilitate customer service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collected deposits and payments and assisted with banking services.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Adminstrative Assistant
Right and Associate Pty. Ltd
Bharatpur, Nepal
02.2017 - 08.2018
- Handled office ad-hoc duties such as answering phone calls, organizing meetings, drafting letters and scheduling meetings.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Education
Master of Professional Accounting -
Melbourne Institute of Technology
07.2021
Bachelors of Business Administration - Banking and Insurance
Pokhara University
06.2018
Skills
- Recruitment
- File System Management
- Spreadsheets
- Records Administration
- HR Support
- New Employee Orientations
- Reception Desk Management
- Documentation And Reporting
- Payroll Administration
- Employee Timesheet Processing
Languages
- English
- Nepali
- Hindi
References
References available upon request
Timeline
Administration Officer
TLC Aged Care - Clifton Views
12.2022 - Current
Team Member
Coles
02.2022 - 02.2023
Admin Support
Princeton View Aged Care
09.2019 - 09.2022
Customer Service Representative
Kumari Bank Limited
08.2018 - 05.2019
Adminstrative Assistant
Right and Associate Pty. Ltd
02.2017 - 08.2018
Master of Professional Accounting -
Melbourne Institute of Technology
Bachelors of Business Administration - Banking and Insurance
Pokhara University
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