Summary
Overview
Work History
Education
Skills
Professional Objective
Projects
Certification
References
Timeline
Generic

RAHUL TIWARI

Bella Vista,NSW

Summary

Hardworking, diligent, and proactive ITIL certified professional with more than 10 years of experience in systems and networking administration.

Currently working for the ODPP (Office of the Director of Public Prosecutions) managing cloud infrastructure and providing support services.

Expert level knowledge of MS Azure Administration and AWS technologies such as VPC, EC2, S3, ELB, AWS Route53, Direct Connect, RDS and other various services that comprise of IAAS, PAAS and SAAS. Associate level understanding of IAM (Identity Access Management), Cloudfront, Architect and Design. Bringing expert level knowledge in developing back up and archival solutions.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Cloud Services Engineer

NSW Government
12.2022 - Current
  • Reduced storage costs by implementing a migration of SharePoint to Azure BLOB storage with a tiered strategy, optimizing data storage expenses and incorporating recovery mechanisms to ensure resilience and data integrity
  • Implemented SDWAN solution to connect remote sites to Head Office
  • Deployed core application in AWS Cloud/Appian and integrated backend applications, including content management and SFTP, to streamline operations and enhance system interoperability.
  • Implemented Netskope as a Cloud VPN solution - deployed Ubuntu VMs in Azure cloud and configured it. Maintain Policies, Netskope Gateway etc.
  • Maintain backups, server patching, mailbox restoration.
  • Executed Disaster Recovery Testing by shifting network operations from the primary data center to the DR site, ensuring the secondary domain controller managed DHCP and all applications remained fully operational.
  • Implemented and managed Microsoft 365 services including Exchange Online, SharePoint Online, Teams, and OneDrive, enhancing collaboration and communication across the organization.
  • Manage M365 eDiscovery/Purview, audit logs, and other compliance-related features.
  • Configured 26*Cisco 9300 and 5* Cisco 9500 switches for office relocation. Provided support in relation to Fortigate 200F, Fortigate 60F.
  • Worked on security parameters and suggested Microsoft Defender to protect our infrastructure. Implemented Defender in our tenancy.
  • Implemented Site to Site VPN from regional offices to the head office. Optus MPLS being primary network.
  • Implemented and provide support to Active Directory Domain Services, Entra ID and Synchronization.
  • Implemented Identity and Access management in Azure AD, created security groups, published Enterprise applications. Mananged user access and control.
  • Developing strategies for disaster management and recovery.
  • Cloud infrastructure configuration with the help of network and security services.
  • Vendor Management - liaising with third party companies for the implementation and roll out of the application.
  • Providing 2nd and 3rd level technical support and made sure services are available to all the users.
  • Analyzed and evaluated performance and optimized efficiency.
  • Performed periodic testing of all networks and systems.
  • Worked with teams of talented software engineers to define, build and maintain cloud infrastructure.
  • Worked with cloud architect to generate assessments and develop and implement actionable recommendations based on results and reviews.
  • Utilized code and modern cloud-native deployment techniques to design, plan and integrate cloud computing and virtualisation systems.
  • Partnered with infrastructure teams on evaluation and feasibility assessments of new systems and technologies.
  • Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
  • Identified, analyzed and resolved infrastructure vulnerabilities and application deployment issues.
  • Managed and monitored installed systems for highest level of availability.
  • Used Cloudfront to monitor performance of the network for the Paas application in AWS cloud/Appian

AWS Cloud Engineer

Amazon Web Services
05.2020 - 11.2022
  • Key responsibilities
  • Develop and maintain robust and secure infrastructure such as EC2, S3, EBS, AWS Route 53, Direct Connect, DNS etc that meets our customer both internal and external
  • Develop, deploy and maintain AWS cloud based solutions within AWS cloud environment considering performance, scalability and sustainability
  • Identify server/networking issues and application defects and propose solutions to mitigate those issues
  • Cloud orchestration using Kubernetes, Fargate, AWS Lanbda and Docker
  • Install virtual instances/EC2, test and maintain OS, applications and packages
  • Set up VPC with tight security restrictions
  • Create S3 buckets and also managing policies for S3 buckets and utilized S3 bucket and Glacier for storage and back up on AWS
  • Provide oncall duties to support Datacenter operations in related to Severity 2 issues which directly effect the customers
  • Monitored networks and network devices to resolve technical problems quickly
  • Maintain and support business continuity by supporting AWS tools and technologies
  • Provide support for the deployment of component packages and applications to our clients
  • Primary point of contact of Data Centre for all high severity issues
  • Ensure best practices in automation, scaling and recovering process are aligned as per AWS guidelines
  • Maintain and monitor Terraform module responsible managing ACL with customer rules
  • Managing Infrastructure by using AWS Terraform
  • Engaging support team and Major Incident management team in case of reported high priority incidents
  • Preparing and publishing knowledgebase articles for new processes and technologies
  • Responsible for analysis of common issues/problems and finding out the root cause in Linux Servers and Network Devices
  • Responsible for installation and configuration of hardware/servers and networking devices
  • Manage Xen virtual hosts, hardware diagnostics and repair, and network troubleshooting to maximize data centre capacity utilization
  • Installation, configuration, testing, debugging, and resolving issues related to database systems such as installation/deployment errors, RAID failures, or OS corruption; and monitor audit/boot logs to track recovery issues
  • Standardized job tasks and trained junior team members on industry best practices and standards.
  • Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support.
  • Delivery on a number of high impact small to mid-scale projects
  • Ensure automation and recovery are in place in line with Cloud best practice
  • Work collaboratively within a project to develop a new POD/Datahall to assist with the design, build and maintenance of Cloud infrastructure.

Datacentre Engineer

IBM
08.2015 - 04.2020
  • Rack, build, cable, configure and provision servers in a paced Datacenter environment, both bare metal and virtual cloud using various Windows and Linux OS’
  • Rack, cable and deploy network equipment such as switches, firewalls, routers, load balancers etc
  • Troubleshoot, test, quality assure enterprise server hardware via tickets to ensure SLAs are met, including server POST checking, BIOs verification, PXE boot, OS kernelling, kickstart servers
  • Linux troubleshooting skills such as managing file permissions, creating backups, partitioning storage devices, networking issues and file system issues
  • Hands on experience on server management tools such as KVM, IPMI, VNC, SSH etc
  • Perform maintenance on active customer servers such as backups, swapping hardware components, port speed upgrade, OS reinstallations etc
  • First response and proper escalation of Datacenter events which are related to power, network or air handlers

Technical Support Engineer

Alliance Network Services
12.2013 - 07.2015
  • Provide first, of Local Area Network (LAN) and Wide Area Network (WAN) environments via a centralized telephone number within Alliance Networks Head Office
  • Some issues however will require a more hands-on approach
  • Manage Microsoft Outlook accounts and Exchange
  • Manage VMware Servers and provide remote assistance
  • Provide Windows Desktop Support including configuring Windows workstations
  • Troubleshoot desktop printer issues and provides an appropriate solution in a timely manner
  • Monitor Service Desk records and analyses reports, taking preventative action to ensure SLAs are met across the IT operational group
  • Monitor and report hardware, software and network resources to ensure a high level of performance, security and integrity


Education

DevOps Engineer -

ACG

Bachelors of Computing - undefined

Swinburne University of Technology
2011

Skills

  • MS Azure Cloud
  • AWS
  • Microsoft 365
  • ITSM Tools
  • Service Now
  • Six Sigma
  • Switching and Routing
  • Windows Servers Administration
  • Linux
  • Terraform
  • Office 365
  • Microsoft Exchange
  • Jenkins
  • Docker, Kubernetes
  • Active Directory
  • Ansible, Puppet, Chef
  • DHCP
  • Citrix
  • Virtualisation
  • VMWare
  • TCP/IP
  • NMAP
  • Cloud Technologies
  • Configuration management and deployment tools
  • Build tools, Maven
  • Virtualisation
  • VMWare
  • TCP/IP
  • NMAP
  • Cloud Technologies
  • Configuration management and deployment tools
  • Build tools, Maven

Professional Objective

I am looking to grow and develop in an agile, fast paced and innovative environment, that fosters change & improvements. I would like to use my skills and abilities to find solutions for, and adapt to a diverse range of cloud infrastructure and network administration. I enjoy working with others, fostering a culture that embraces diversity and an inclusive environment. 




Projects


  • Worked on a project where I replaced legacy system CASES and deploy it to AWS cloud. During this project I created the VPC in AWS Environment and spin 6 EC2 instances as per requirements for Development and Testing purposes. I used Appian DevOps tools to connect these environment. I created EDP (Enhanced Data Pipeline) to transfer SQL DB from on prem to cloud. I ws able to integrate backend applications with API keys. I connected onprem Active Directory with Appian AD by using ADSync.
  • Launched a private GIT repository and assigned permission to the users to manage all the codes required in the organization.
  • Automated infrastructure by Terraform but it is implemeted at Development level
  • Worked within a team to develop, build and maintenance of cloud infrastructure as per AWS standards.
  • Built a Docker Jenkins Pipeline to Implement CI/CD Workflow
  • When I was working in an AWS datacenter I was engaged in a project where I need to send out the notification to all the employees working in the data center if temperature raises above a threshold therefore I automated the temperature notification with the help of Cloudwatch. Everytime temperature raises above the threshold it sends out the notification




Certification

AWS Solutions Architect – Associate – 2021

Microsoft Certified Azure Administrator Associate -AZ104

compTIA Server + - 2020

Cisco Ceritified Network Associate

References

Available upon request

Timeline

Cloud Services Engineer

NSW Government
12.2022 - Current

AWS Cloud Engineer

Amazon Web Services
05.2020 - 11.2022

Datacentre Engineer

IBM
08.2015 - 04.2020

Technical Support Engineer

Alliance Network Services
12.2013 - 07.2015

DevOps Engineer -

ACG

Bachelors of Computing - undefined

Swinburne University of Technology

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