RAHUL YADAV

• Reduced guest complaints by ensuring strict adherence to hotel policies and procedures.

• Handled emergency situations calmly and professionally, prioritizing guest safety at all times.

• Maintained high standards of cleanliness throughout the property, conducting regular inspections to ensure compliance with health and safety regulations.

• Ensured proper cash handling procedures were followed by front desk personnel, reducing discrepancies in end-of-day reports significantly over time.

• Addressed employee concerns proactively through open communication channels, fostering a positive work environment within the hotel team.

• Served as a liaison between various departments within the hotel, ensuring smooth operational flow across all areas of responsibility.

• Managed guest reservations accurately, optimizing room allocation to maximize revenue opportunities.

• Coordinated staff schedules efficiently to maintain appropriate staffing levels during peak periods while avoiding overtime costs.

• Streamlined hotel operations by effectively managing front desk, housekeeping, and maintenance staff.

• Improved overall efficiency with regular evaluations of staff performance and targeted training programs.

• Provided personalized attention to VIP guests, ensuring their needs were met beyond expectations during their stay at the hotel.

• Managed guest feedback effectively, promptly addressing any negative comments and highlighting positive reviews to motivate staff and maintain a high level of customer satisfaction. Provided exceptional service and assistance to guests upon check-in.

• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.

• Greeted and assisted guests by gathering information pertaining to reservations or requests.

• Hired and trained new employees, demonstrating best methods for serving clients and guests.

• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates

• Provided exceptional service and assistance to guests upon check-in

• Provided services efficiently and with high level of accuracy

• Worked flexible hours across night, weekend and holiday shifts

• Handling walk in guest's situations plus upselling of rooms on the spot

• Keeping the hotel guests safe and secure

• Conducting briefings with team members

• Answer internal and external phone calls Increased customer service ratings through personable service

• Managing day to day Front Desk Operations Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.

• Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.

• Initiated plans to improve customer relations, quality standards, and service efficiency.

• Part of Pre Opening Team of W Sydney and successfully opened the hotel on time.

• Developed and implemented effective training programs for new hires, resulting in a well-prepared and competent staff.
• Addressed maintenance issues proactively by coordinating with the engineering department to ensure prompt resolution.
• Regularly reviewed performance metrics to identify potential areas for improvement in both individual staff members'' performances as well as overall departmental efficiency.
• Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
• Reduced staff turnover by creating an inclusive work environment that fostered teamwork and open communication among employees.
• Coordinated special cleaning projects such as deep cleaning or event preparation tasks to maintain hotel''s pristine appearance at all times.
• Increased productivity levels by implementing time-saving strategies such as enhanced scheduling methods or task prioritization techniques.
• Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
• Mentored junior housekeeping staff members, fostering a supportive team environment and promoting professional growth.
• Completed special housekeeping actions such as turning mattresses on set schedule.
• Enhanced guest satisfaction by efficiently managing housekeeping operations and maintaining high standards of cleanliness.

• Managed new employee orientation training process for employees .
• Communicated all learning and performance objectives, schedules, and training assessments to upper management.
• Trained staff during demonstrations, meetings, conferences, and workshops.
• Presented project updates during executive meetings to maintain transparency around progress towards key objectives while addressing any concerns raised by leadership stakeholders.
• Conducted orientation sessions and organized on-the-job training for new hires.
• Trained new hires to perform cross-training exercises with experienced workers.
• Analyzed effectiveness of training programs at all levels and recommended updates.
• Managed all exempt employee coaching, training, and performance improvement actions.

• Assisted in the planning and execution of special events that required additional housekeeping support such as weddings or conferences held at the hotel premises.
• Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
• Monitored staff performance and provided feedback to drive productivity.
• Enhanced guest satisfaction by maintaining high standards of cleanliness and organization throughout the hotel.
• Trained and mentored new staff on cleaning and safety protocols.
• Addressed maintenance issues proactively by coordinating with the engineering department to ensure prompt resolution.
• Managed scheduling, task assignments, and performance evaluations for a team of housekeeping staff members.

• Conducted regular room inspections to verify compliance with housekeeping standards.
• Trained and mentored new staff on cleaning and safety protocols.
• Worked with front desk to respond promptly to all guest requests.
• Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.

• Helping team members for any assistance such as out of service rooms, deep cleaning, guest complaints, equipment & organizing • Responsible for Inventory & records

• Responsible for housekeeping store Evaluate condition of furniture, fixture & Décor and make changes and repair

• Train new employs in training procedures & upgrades

• Responded to requests from patrons for linens and toiletries.
• Ensured a welcoming environment for guests by keeping all areas clean, tidy, and wellmaintained.
• Kept public restrooms clean and well-stocked, creating a pleasant experience for all patrons utilizing facilities.