Rahul Kumar Tiwari

Project Name: SYDNEY WATER

• As a part of core team member, I am helping in taking requirements from business and involved in writing Functional specs.
• Involved in Functional Testing, Exception Testing, ROLE Based tests and Integration testing, logging defects in HPQC and tracking them throughout the defect lifecycle and coordinated with development team for bug fixes.
• Worked on Rule Policy changes, Schema Changes, Standard mail forms, Webui screen enhancement, End to End functionality of Email Response Management System.
• Worked on Middleware configuration, MDT creation, BPEM case creation, CRM events, Action profile, SPRO Configuration.
• Worked on SPDD and SPAU during CRM pack upgrade.
• Worked on Bdocs and Queues.
• Worked on deployment activities, Disaster Recovery, Cut-over activities for Go live, Business Exception.
• Worked closely with business and supporting them in TVT and PVT
• Conducted user training sessions to improve system adoption and usage efficiency.
• Provided Ongoing support and troubleshooting for end-users, enhancing overall user experience.
• Overall knowledge of CRM process flow.
• Analysed system performance and implemented optimizations for improved efficiency.
• Knowledge of SAP reports, Enhancement, ABAP Programming, Debug the code, Custom table enhancement, focused build activities like Retrofit and Repack.