Rahul Reddy Chitukula

• Implemented timely updates in response to regulatory changes, ensuring compliance with Australian Energy Regulator guidelines.

• Adapted communication styles for varying customer understanding levels, successfully conveying complex energy concepts to diverse audiences.

• Achieved prompt resolutions for customer concerns by skillfully handling objections and navigating high-pressure scenarios.

• Implemented targeted strategies for enhanced overall productivity, monitoring and improving individual and team performance through data analysis.

• Adjusted communication strategies in response to evolving market changes, maintaining dynamic awareness of utilities market trends and economic dynamics.

• Configured the costumer’s routers from small to large business networks.

• Receiving Inbound calls from the customers regarding their Banking queries.

• Very good knowledge in Microsoft Excel.

• Part of Correspondence Email Team, sending out Emails to the customers by using correct Template.

• Taking complaints from the customers, investigate them and resolve them.

• Creating Follow Up case notes in Commsee application and make sure a callback is scheduled with the complaint team.

• Taking accurate notes in Commsee while on phone with Customers.

• Updating every single detail accurately in Commsee.

• Very good at navigating multiple screen.

• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Answered inbound calls, chats and emails to facilitate customer service.
• Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
• Used approved scripts to de-escalate angry customers during telephone interactions.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Updated databases with new and modified customer data.
• Conferred with customers by telephone or in person to provide information about products or services and take orders.
• Collected deposits or payments and arranged for billing.
• Promoted available products and services to customers during service, account management and order calls.