Rahwa Kahsay Ygzaw
Coffs Harbour
Summary
Efficient in personal assistant recognised for high productivity and effective task completion. Expertise in time management, confidential document handling, and advanced scheduling techniques. With strong communication and problem-solving skills to enhance workplace efficiency and support. Background in personal care emphasises with compassion and the ability to build trust with clients. Ensuring the client's satisfaction and well-being.
Overview
12
12
years of professional experience
Work History
Personal Assistant (Support Worker)
Sawtell Catholic Care (Master Christi Residential Aged Care) )
Coffs Harbour
07.2017 - Current
- Teamwork with other staff members to ensure seamless support.
- Monitored vital signs and medication under supervision of registered nurse.
- Prepared records of client progress and services performed under care.
- Scanned physical documents and uploaded to encrypted databases for digital maintenance.
- Maintained clerical correspondence via email and phone.
- Supported families during periods of disruption providing client help in adjusting to new lifestyles.
- Handled confidential documents and communications with discretion, safeguarding sensitive information.
- Kept patient health and personal information private and confidential.
- Followed standard infection control protocols to avoid illness or contamination.
- Greeted client's family members in a professional manner and provided assistance with inquiries.
Hairdresser
Celtic Roots
Coffs Harbour
01.2013 - 01.2015
- Shampooed, conditioned and blow-dried client's hair.
- Kept up with current trends in the industry by attending classes or seminars.
- Provided consultations to discuss hairstyle options for clients.
- Kept notes listing preferences and services provided to clients for quick reference.
- Ensured client satisfaction with the quality of service provided.
- Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day.
- Evaluated client's hair and physical features to determine style and cut plans.
- Selected hair colors, products, and services based on customer preference and individually designed hair care plan.
- Combed, brushed and sprayed hair or wigs to set style.
- Treated customers to shampooing and head massage to promote loyalty.
- Kept work stations clean and sanitized scissors, combs and other styling tools.
- Used curlers, rollers and curling irons to press and curl hair.
- Cleaned work area thoroughly after each shift ensuring all tools were properly stored away.
- Greeted customers, answered phones and booked appointments.
- Maintained accurate records of client's details including name, contact number, payment information.
- Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.
Education
Certificate III - Individual Support
Coffs Harbour Community College
Coffs Harbour08-2017
Certificate III - Hairdressing
Coffs Harbour TAFE
Coffs Harbour01-2015
Cert III - English
Coffs Harbour TAFE
Coffs Harbour01-2014
Skills
- Confidentiality practices
- Client support
- Time management
- Attention to detail
- Infection control
- Excellent communication skills
- Personal care
- CPR certified
- Advanced interpersonal skills
- Adaptability and flexibility
- Active listening
- Fluent in multiple languages
- Teamwork and collaboration
- Verbal and written communication
- Problem resolving
- Housekeeping
- Commitment to quality and service
Languages
English
Professional
Tigrinya
Professional
Amharic
Professional
Affiliations
- Cooking
- Personal hygiene and other healthy practices
- Listen to music during free time
- Empowering others
Reference
- Mercy Kurinyeppa, Director of Nursing (Acting)
Sawtell Catholic Care, NSW 2452
Contact: 04 24-413-274
Reference
- Rebina, Registered Nurse
Sawtell Catholic Care, NSW 2452
Contact: 04-52-114-179
Timeline
Personal Assistant (Support Worker)
Sawtell Catholic Care (Master Christi Residential Aged Care) )
07.2017 - Current
Hairdresser
Celtic Roots
01.2013 - 01.2015
Certificate III - Individual Support
Coffs Harbour Community College
Certificate III - Hairdressing
Coffs Harbour TAFE
Cert III - English
Coffs Harbour TAFE
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