Rahzel Ruiz
Cairnlea,Australia
Summary
Health Sciences student with experience in customer service and aquatic education. Proficient in leisure centre operations and front desk support, with a strong emphasis on safety, inclusion, and effective communication.
Overview
6
6
years of professional experience
5
5
Certifications
Work History
On Deck Supervisor
Brimbank Aquatic and Wellness Centre
07.2025 - Current
- Resolved customer complaints promptly, ensuring satisfaction with services delivered.
- Supervised aquatic programs and pool deck operations to maintain safety and organisation.
- Assessed children’s swimming abilities, allocating appropriate class levels per guidelines and safety standards.
Customer Service Officer
Brimbank Aquatic and Wellness Centre
08.2024 - Current
- Delivered front desk customer service during peak summer periods, managing bookings and inquiries.
- Provided information on membership options and pricing structures.
- Assisted customers with inquiries about programs and services.
Operations Support Role
Brimbank Aquatic and Wellness Centre
12.2023 - Current
- Monitored patron flow at water slides to ensure safety and effective communication with lifeguards and supervisors.
- Supported enforcement of Watch Around Water policy.
- Assisted with crowd control and customer service during peak periods.
- Facilitated general centre operations to maintain safety.
Swim Teacher of Swimming and Water Safety
Brimbank Aquatic and Wellness Centre
06.2023 - Current
- Instruct swimming lessons for children of various age groups and skill levels
- Communicate effectively with children, parents, and staff to ensure a safe and inclusive environment
- Deliver one-on-one sessions through the AIISWIM program for children with disabilities and learning difficulties
Casual Team Member
Best & Less
01.2020 - 01.2024
- Worked as a casual team member.
- Responsibilities include operating registers, maintaining store tidiness, and customer service.
- Resolved customer issues and enquiries in a retail setting
Education
Bachelor of Health Science - Health Promotion
La Trobe University
Bundoora10-2026
High School/Year 12 VCE -
Buckley Park College
Essendon, VIC01.2023
Skills
- Aquatic education and swim instruction
- Watch Around Water policy adherence
- Order maintenance and crowd control
- POS transaction handling
Certification
Teacher of Swimming and Water Safety (Completed 04/09/2023) Certified
References
- Matthew Evans, Duty Manager, Operations Support Manager, BAWC & SLC, mattevo13@gmail.com, 0442 258 4907, Managed me at BAWC & SLC
- Cassie Russell, Manager, Best & Less, cassie_welgus@hotmail.com, 0423 247 480, Managed me at Best & Less
- Boris Aver, Manager, Soft Architect - Home care, 1300719019, Manages me at Soft Architect - Home Care
Timeline
On Deck Supervisor
Brimbank Aquatic and Wellness Centre
07.2025 - Current
Customer Service Officer
Brimbank Aquatic and Wellness Centre
08.2024 - Current
Operations Support Role
Brimbank Aquatic and Wellness Centre
12.2023 - Current
Swim Teacher of Swimming and Water Safety
Brimbank Aquatic and Wellness Centre
06.2023 - Current
Casual Team Member
Best & Less
01.2020 - 01.2024
Bachelor of Health Science - Health Promotion
La Trobe University
High School/Year 12 VCE -
Buckley Park College