RAIHAN CHOWDHURY
Arncliife,AU
Summary
Reliable individual with over 10 years of experience in Customer service, Logistics, and Security Operations.Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
Events Security Supervisor
International Convention Centre
05.2018 - Current
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds
- Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives
- Responded immediately to security threats, breaches and emergencies, following proper protocols
- Managed staff schedules for shifts and events to minimize overtime costs
- Monitored and authorized employee and guest access to guard against theft
- Developed and implemented training procedures for newly hired personnel
- Collaborated with stakeholders to develop business continuity and disaster recovery plans
- Implemented new security protocols to prohibit trespassing and increase safety
- Worked closely with local law enforcement to coordinate security operations and investigations.
- Self-motivated, with a strong sense of personal responsibility
- Skilled at working independently and collaboratively in a team environment
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Worked well in a team setting, providing support and guidance
- Proven ability to learn quickly and adapt to new situations
- Worked effectively in fast-paced environments
- Organized and detail-oriented with a strong work ethic
- Participated in team projects, demonstrating an ability to work collaboratively and effectively
Security Supervisor
Security 360 – Hutchison Ports
09.2020 - 03.2023
- Provided security team leadership
- Formulate and update site rosters
- Regular liaising with Security team and senior management
- Monitor CCTV & Access systems - During LRZ and After LRZ
- Formulate and update procedures/policies and Safe Work Method
- Perform unlock and lock up of access points within sites
- Monitor, control and maintain Access Control equipment
- Provide Customer Service to all stakeholders
- Incident Investigation & Escalation
- Reporting incidents and breach of Security immediately
- Training and development of all team members
- Recorded incident reports with detailed accounts of occurrences
- Oversaw team of security officers and managed scheduling and performance evaluations
- Conducted regular patrols of facility to detect and deter security threats
- Responded swiftly to security incidents and effectively resolved security issues
- Supervised and evaluated security staff performance to determine compliance with safety regulations
- Managed security policies and procedures to promote safety and security of personnel and assets
- Supervised team of sixteen security personnel during shift
Venue Security Officer, Acting Supervisor, Crowd Safety Officer
Venue NSW
09.2013 - 01.2020
- Acting as a crowd safety officer on event days
- Performing identification, ticket and baggage checks
- Liaising with event organizers and exhibitors,
- Assisting visitors and exhibitors with their requests
- Fire alarm monitoring and response
- Isolate and de-isolate fire alarm panels
- One-on-one VIP escort and foot patrol
- Monitoring and auditing of CCTV and security alarm systems
- Staff rostering and timesheet sign off
- Allocating venue keys and management of sign- in & Sign-out process
- Creating ID or Access cards and manage the access card system
- Preparing and updating venue access lists daily
- Liaising with NSW Police to examine security footage
- Preparing security and incident reports
- Notifying management of any incidents using the rapid incident notification system
- Respond to customer requests through phone calls or by email
- Provide emergency response services
- Gatehouse security including monitoring of vehicles entering the site, performing safety checks for contractors, access control, creating & maintaining bump in and bump out schedules
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Supported creation of detailed, technical financial models to value potential acquisition targets
- Developed and updated tracking spreadsheets for process monitoring and reporting
Event Security Officer
Sydney Convention & Exhibition Centre
01.2010 - 01.2013
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Responded quickly to emergency situations to assess and deflect issues
- Secured premises and personnel by patrolling property and monitoring surveillance equipment
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot
- Worked independently and collaboratively to resolve urgent issues to protect lives and property
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises
- Permitted entry with escort for approved persons into secure locations
Education
Diploma in Hospitality Management - Hospitality Management
The Illawarra Business College
Sydney, NSW01.2007
Diploma in Business Administration - Business Administration
Sydney School of Business And Technology
Sydney, NSW01.2005
Human Behaviors Detection - Security And Protective Services
ICC Sydney
Sydney, NSWViolence Prevention And - Management - Security And Protective Services
NSW Health Sydney
Sydney, NSWCertificate II in Security Operations - Security And Protective Services
SECTA Training Academy
Sydney, NSWSkills
- Proficient in Ungerboeck
- Mass Production Supervisor
- Traffic Control Supervisor
- Schedule Oversight
- Administrative Duties
- Security Officer Training
- Staff Monitoring
- Loss Prevention Management
- Closed Circuit TV Systems
- Training Oversight
- Conducting Drills
- Document Organization
Additional Information
LICENSES/ CERTIFICATES
• NSW Security Licenses (1ACE)
• Responsible Service of Alcohol
• Traffic Controller
• Senior First Aid & CPR
• NSW White Card
• NSW Driver's License (C)
• Working With Children
Timeline
Security Supervisor
Security 360 – Hutchison Ports
09.2020 - 03.2023
Events Security Supervisor
International Convention Centre
05.2018 - Current
Venue Security Officer, Acting Supervisor, Crowd Safety Officer
Venue NSW
09.2013 - 01.2020
Event Security Officer
Sydney Convention & Exhibition Centre
01.2010 - 01.2013
Diploma in Hospitality Management - Hospitality Management
The Illawarra Business College
Diploma in Business Administration - Business Administration
Sydney School of Business And Technology
Human Behaviors Detection - Security And Protective Services
ICC Sydney
Violence Prevention And - Management - Security And Protective Services
NSW Health Sydney
Certificate II in Security Operations - Security And Protective Services
SECTA Training Academy
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