Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic

Raihan Kabir

Summary

With a strong theoretical background in finance and accounting, and sound work experience as finance officer, payroll officer, and excellent customer service assistance in foreign exchange and hospitality field, I am looking for work that challenges me and fully utilizes my skills. Capable of working both alone and in a team, I am an enthusiastic individual who faces and adapts to any environment or culture with a positive attitude.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Hospitality Officer

Royal Freemasons Benevolent Institution
01.2022 - Current
  • Checking residents' dietary board every day.
  • Preparing and serving meals according to residents' diets.
  • Ordering weekly supplies and receiving deliveries.
  • Checking room service orders for lunch and dinner.
  • Making the list of stock required for the next day.
  • Checking all dates and putting the expiry dates for each food and drink.
  • Helping the residents according to their needs.
  • Setting up the serving station for lunch and dinner.
  • Complete the operations in the app and check all service stations before ending the shift.

Customer Service Representative

Eurodivisas Global Exchange Australia
11.2018 - 11.2021
  • Handled large volume of transactions consisting of 51 currencies.
  • Accounts payable and receivable.
  • Reconciliation before and after the shift.
  • Ensured exact value of exchanging amount of money.
  • Ensured the fees of different exchange amounts.
  • Checked updated exchange rates every day and monitored differences between market prices.
  • Up-selling product.
  • Dealt with the discrepancies and resolved them on a daily basis.
  • Reached target sales every day.
  • Recommended products and services to members and educated customers about relevant offerings.
  • Helped to build a strong knowledge of product lines to assist customers in selecting products meeting highly personal needs.
  • Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor.
  • Communicated with clients over various platforms such as phone, email, web portal, and Chat.
  • Organised files, draft, type correspondence, inquiries, schedule appointments, and support other staff.

Payroll Officer

Afficher Australia Pty Ltd.
03.2019 - 04.2020
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to the payroll processing database.
  • Uploaded time records into the system and made adjustments to create an accurate database for payroll processing functions.
  • On pay week checked the time card of the employees.
  • Cleared the exceptions, such as punch in and punch out.
  • Ensured full-time and part-time employees worked their contracted hours.
  • Reviewed and processed the payment after manager's approval.
  • Accounts receivable and payable.
  • Prepared and processed employees' timesheets.
  • Checked data entry, processing, and payroll edits.
  • Produced and provided payslips to employees.
  • Reconciled sick calls and rostered day off.
  • Maintained accurate employee records.
  • Ensured all leave applications were processed.
  • Participated and contributed to the team.

Shift Supervisor and Customer Service

Café Veloce International Pty Ltd.
12.2016 - 02.2019
  • Took Customer orders and made good quality coffees
  • Helped customers find their desired items by closely supporting each person throughout the buying process.
  • Calculated sales prices and total purchases, and processed cash or credit transactions.
  • Completed opening and closing duties, including counting money, balancing cash drawers, and making deposits.
  • Quickly connected with each customer to offer assistance and promote products.
  • Ordered and received deliveries by checking the order list.
  • Completed all assigned work before shift end.

Junior Officer, Finance

Grameenphone Ltd.
04.2014 - 08.2015
  • Monitored and updated levy charges based on changes in pricing or regulations.
  • Performed regular reconciliation of revenue accounts, ensured accuracy, and identified any discrepancies or errors.
  • Prepared and processed financial journals accurately in a timely manner and ensured proper documentation.
  • Provided regular reports and updates to the finance manager on revenue collection and outstanding balances.
  • Collaborated with other team members to analyse data and identify areas of improvement.
  • Collected taxes and other revenue sources in compliance with legal requirements and company policies and maintained accurate records and ensured timely submission of collected taxes to the appropriate authority.
  • Monitored and analysed sales revenue, identified trends and areas of improvement.
  • Generated and distributed rate notices to customers, communicated payment obligations and due dates.
  • Calculated and issued quarterly instalment notices to ensure consistent revenue collection throughout the year.
  • Monitored performance indicators and analysing the cause of unexpected variance in different revenue components.

Education

MBA - Accounting

Holmes Institute Sydney
Sydney, NSW
03.2018

BBA - Finance

East West University
Dhaka, Bangladesh
03.2015

Skills

  • Verbal and writing communication
  • Motivation and team work
  • Problem solving
  • kronos payroll application
  • Xero accounting software
  • Customer service
  • Multitasking
  • WHS
  • Safety inspections
  • Fault finding
  • Process control
  • Microsoft office

Certification

  • Provide first aid- Sep 2021, Sydney, NSW.
  • Provide basic emergency life support- Sep 2021, Sydney, NSW.
  • Provide cardiopulmonary resuscitation- Sep 2021, Sydney, NSW.
  • Mental health first aid Australia- Jun 2021, Sydney, NSW. NDIS worker orientation module- Jun 2021, Sydney, NSW.
  • Professional Year program- Jan 2020, Sydney, NSW.
  • Credential Community Language, National Accreditation Authority for Translators and Interpreters, (NAATI- Bengali), Feb 2023, Sydney, NSW.

References

Available upon request.

Languages

English
Professional Working
Bengali
Native or Bilingual
Hindi
Elementary

Timeline

Hospitality Officer

Royal Freemasons Benevolent Institution
01.2022 - Current

Payroll Officer

Afficher Australia Pty Ltd.
03.2019 - 04.2020

Customer Service Representative

Eurodivisas Global Exchange Australia
11.2018 - 11.2021

Shift Supervisor and Customer Service

Café Veloce International Pty Ltd.
12.2016 - 02.2019

Junior Officer, Finance

Grameenphone Ltd.
04.2014 - 08.2015

MBA - Accounting

Holmes Institute Sydney

BBA - Finance

East West University

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Raihan Kabir