Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Raihana Perven

Mount Druitt,NSW

Summary

I am a dedicated and result-oriented professional with a proven track record of success in resolving issues, building rapport with potential customers, and tackling challenges with a proactive mindset. I have over five years of experience in customer service and property management, with extensive knowledge of legislation and industry trends across various states in Australia.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Portfolio Property Manager

Harcourts Solutions
05.2022 - 02.2024
  • Oversaw a portfolio of 168 properties in the northern suburbs of Brisbane
  • Conducted inspections, coordinated maintenance work, handled communications with tenants and property owners, negotiated lease renewals, processed insurance claims, and more.

Residential Property Manager

Elders Real Estate Darwin
05.2021 - 04.2022
  • Managed a portfolio of over 140 properties in the Darwin region
  • Conducted inspections, handled communications with tenants and property owners, renewed leases, assisted with financial statements, advertised vacant properties, and more.

Property Manager, Affordable Housing Department

Elders Real Estate Darwin
05.2021 - 09.2021
  • Looked after 321 properties in the Affordable Housing Department
  • Conducted inspections, handled communications with applicants and tenants, assisted with lease renewals, coordinated maintenance, and more.

Customer Experience Manager (Queensland Portfolio)

MadeComfy
11.2020 - 02.2021
  • Managed approximately 70 properties in Brisbane, Gold Coast, and Sunshine Coast
  • Arranged maintenance, maintained relationships with customers, updated contracts, liaised with various parties, and more.

Onboarding Manager and Guest service support

MadeComfy
07.2020 - 11.2020
  • Managed onboarding of new properties, conducted property inspections, tracked progress, handled communications with guests, collaborated with operations team, and more.

Customer Experience Manager- Team Leaders' Support

MadeComfy
07.2019 - 07.2020
  • Provided account management support to portfolios in Sydney, Melbourne, and Brisbane
  • Tracked revenue and expenses, resolved issues, conducted routine inspections, and more.

Customer Experience Consultant

Winning Group
01.2019 - 07.2019
  • Handled customer inquiries, resolved post-sales issues, liaised with suppliers, and more.

Education

Master of Marketing -

University of Technology Sydney (UTS)
01.2018

Bachelor of Business Administration in Marketing -

North South University
01.2015

Skills

  • Performance reporting
  • Investment Analysis
  • Customer service-focused
  • Lease Renewals
  • Exceptional oral and written communication skills
  • Maintenance knowledge
  • Marketing and Advertising
  • Preparing property agreements
  • Business Development
  • Relationship Building
  • Property Marketing
  • Tenant and Owner Liaising
  • Vacancy Marketing
  • Insurance Coordination

Certification

  • Real estate licence- class 2

Timeline

Portfolio Property Manager

Harcourts Solutions
05.2022 - 02.2024

Residential Property Manager

Elders Real Estate Darwin
05.2021 - 04.2022

Property Manager, Affordable Housing Department

Elders Real Estate Darwin
05.2021 - 09.2021

Customer Experience Manager (Queensland Portfolio)

MadeComfy
11.2020 - 02.2021

Onboarding Manager and Guest service support

MadeComfy
07.2020 - 11.2020

Customer Experience Manager- Team Leaders' Support

MadeComfy
07.2019 - 07.2020

Customer Experience Consultant

Winning Group
01.2019 - 07.2019

Master of Marketing -

University of Technology Sydney (UTS)

Bachelor of Business Administration in Marketing -

North South University

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Raihana Perven