Raine-louise Flentjar
St Agnes,SA
Summary
Hi Name is Raine-Louise im looking for fulltime work , I’m looking to move forward and gain more experience. I live right next to the O’bahn so getting to work isn’t any issue at all. I love meeting new people and making experiences’ Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Department Of Veterans Affairs
05.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Tracked customer service cases and updated service software with customer information.
Customer Service Representative
Datacom
02.2021 - 05.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Completed data entry tasks with accuracy and efficiency.
- Maintained files, records and chronologies of entry activities.
- Coded and processed applications into required electronic formats.
Crew Member
McDonalds
08.2021 - 02.2022
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Brewed coffee and tea and changed out drink station syrups.
Charity Fundraiser
Pancare
10.2019 - 08.2021
- Cultivated relationships with existing and potential donors to increase donations.
- Developed impactful fundraising strategies to maximize donations and meet fundraising goals.
- Offered excellent customer service to donors and sponsors to enhance relationships and increase funding.
- helped Planned fundraising events.
- Making brochures to draw in customers and businesses.
Trainee
Adelaide Reptile Relocation
08.2018 - 11.2019
- Learned new materials and processes.
- Participated in on-the-job training, working closely with my supervisor and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
- Shadowed the supervisor to learn all related jobs and tasks.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Performed cash, card transactions to relocate the animals.
Community Event Assistant
Obstacle Hell
07.2019 - 07.2019
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Mark Oliphant College
Munno Para West, SA10.2019
Certifcate III in Beauty Services
Tafe
Elizabeth, SA10.2019
Skills
- Microsoft Internet Explorer
- Active Listening
- Report Transcription
- Microsoft Outlook
- Data Evaluation
- Multi-Line Telephone Operation
- Call Centre Operations
- Basic Herpetology logic
Timeline
Customer Service Representative
Department Of Veterans Affairs
05.2023 - Current
Crew Member
McDonalds
08.2021 - 02.2022
Customer Service Representative
Datacom
02.2021 - 05.2023
Charity Fundraiser
Pancare
10.2019 - 08.2021
Community Event Assistant
Obstacle Hell
07.2019 - 07.2019
Trainee
Adelaide Reptile Relocation
08.2018 - 11.2019
High School Diploma -
Mark Oliphant College
Certifcate III in Beauty Services
Tafe
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