Rainer Congdon
Byron Bay,NSW
Summary
Hardworking, adaptable individual, committed to maintaining a positive attitude and cohesive team environment. Works well in fast pace environments. I have a strong background in customer service, highly skilled in building relationships with clients and developing tailored solutions to meet their needs. I have a proven ability to generate leads, and drive sales, resulting in increased revenue for my employers.
Overview
12
12
years of professional experience
Work History
Warehouse Assistant
Essentially Australia
Byron Bay
08.2021 - Current
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Production line, growing, harvesting, quality control, pouring and labeling the oils.
Bar tender
The Lord Gladstone Hotel
11.2019 - 03.2020
- Customer service, stock rotation, stock replenish and stock take, Eftpos and cash handling skills, general cleaning of bar area and tables, working late close shifts doing intense clean up
Sole Trader - Silver Smithing
Market Stall
08.2018 - 04.2019
- Trading under my registered Australian business of handmade jewellery products, set up and pack down of Gazebo stall, monitoring cash flow and stock, customer service and sales
Cashier
Planet Corroboree
10.2018 - 08.2019
- Customer service, general cleaning and restocking of shelves and clothes, emptying trash and disposing of waste, Eftpos and cash handling skills
Housekeeping
Byron @ Byron
11.2017 - 12.2018
- Cleaning 5-star resort rooms, supervising cleans and reporting to manager, working unsupervised and or alone frequently, restocking shelves of cleaning product and linen for service, stock rotation, stock replenish and stock take, night shift, dealing with customer complaints and personal matters, using cleaning equipment and chemicals and monitoring cleaning supplies
Cashier
Super IGA
02.2014 - 06.2015
- Customer service and handling customer complaints, often working close shift with manager, clean up and handling cash before close, stock take, emptying trash and disposing of waste, Eftpos and cash handling skills
Packing & Handling Stock
Essentially Australia
04.2012 - 09.2013
- Handle, sort, store and distribute items, clean preparation equipment, floors and other tools or areas, native jam production from picking the plums to distribution
Telesales Team Leader
Smart Energy
Byron Bay, NSW
03.2024 - Current
- Managed daily sales operations, including staff schedules, performance reviews, and goal setting.
- Optimized call scripts to maximize lead conversion rates and minimize customer objections.
- Led weekly meetings to review progress towards objectives while addressing roadblocks or challenges faced by individual agents.
- Facilitated open communication channels between upper management, peers, subordinates, resulting in better decision-making processes throughout the organization.
- Analyzed sales data to identify trends, opportunities, and areas for improvement in team performance.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Interviewed, hired and let go of staff to maintain quality control with leads.
Education
Certificate IV - New Small Business
Department of Employment NEIS
Byron Bay, NSW06.2019
Certificate III - Electronic Music Production
SAE
Byron Bay, NSW03.2018
Year 10 Certificate -
Byron Bay High School
Byron Bay, NSW12.2016
Certificate II - Hospitality And Events Management
Tafe
Wollongbar, NSW11.2016
Skills
Confident speaker
Diligent with admin
Food safety and responsible service of alcohol
Client managment
Salesforce experience
References
Greg Trevena : 0409 716 424
- Owner of Essentially Australia
Melissa Ford : 0449 934 807
- Ex landlord and co worker
Julian Burak : 0431 760 216
- Sales Manager
Timeline
Telesales Team Leader
Smart Energy
03.2024 - Current
Warehouse Assistant
Essentially Australia
08.2021 - Current
Bar tender
The Lord Gladstone Hotel
11.2019 - 03.2020
Cashier
Planet Corroboree
10.2018 - 08.2019
Sole Trader - Silver Smithing
Market Stall
08.2018 - 04.2019
Housekeeping
Byron @ Byron
11.2017 - 12.2018
Cashier
Super IGA
02.2014 - 06.2015
Packing & Handling Stock
Essentially Australia
04.2012 - 09.2013
Certificate IV - New Small Business
Department of Employment NEIS
Certificate III - Electronic Music Production
SAE
Year 10 Certificate -
Byron Bay High School
Certificate II - Hospitality And Events Management
Tafe