Rainie Sibounheuang
Carnegie,VIC
Summary
Professional and reliable individual with a goal-driven mindset and a passion for showcasing practical skills. Highly skilled in customer service, office administration, data processing, and management. Known for delivering exceptional service and working effectively with co-workers. Seeking opportunities to learn new skills and grow my career.
Overview
9
9
years of professional experience
Work History
Executive Assistant
Comac Retail Property Group
South Melbourne , VIC
02.2024 - Current
- Prepared and coordinated all executive and staff meetings including agenda creation, minute taking, calendar co- ordination and task follow-up
- Assisted CEO and Financial Controller with the preparation of company budgets, centre budgets and managed all expense claims, reimbursements and on charging in Xero for executive team
- This also includes the creation of client invoices and expense on-charging for several centres
- Managed the operational efficiency of the office including procurement and setup of staff mobile phones, landlines, computers, stationery and responsibility of mobile and printer/scanner contracts, coordination of coffee machine and water services, and serving as the primary point of contact for landlord communication
- Represented the CEO in communicating company updates, good news stories, staff birthdays and staff member movements
- Collaborated with the CEO to develop and implement Pipeliner CRM, subsequently inputting contacts and centre information into the database actively supporting the automation of the workflow process
- Coordinated and managed various company functions, including staff Christmas party, EOFY party, team lunch/dinners, and executive lunch/dinners
- Solely responsible for all HR-related tasks, including the creation and implementation of policy documents, risk management monitoring with the assistance of GM, employee onboarding, creation of employee contracts, screening and setting up job applicants, management of all staff Annual Performance and Development Plans, and working with an external HR consultant.
- Crafted and oversaw client service contracts
- Coordinated all IT services with external providers for both Melbourne and Brisbane Offices, including new tech orders, issue resolution, profile setups, access management, and cybersecurity training sessions.
- Co-ordinated all travel including flights, accommodation
- Car hire, expense management and reimbursement for executives both interstate and international
- Managed all incoming calls and centralised inbox, serving as the initial point of contact.
- Assisted Lease Executives in various tasks to enhance leasing division efficiency and workflow
- Monitored leasing enquiries, maintained records, supported property management activities, and created letters of offer for tenants through to invoice of fees to landlords using Xero.
- Providing general administrative support to MD and other directors
- Management of MDs emails and calendar
- Arrange travel plans and itineraries, compile documents for travel-related meetings for management team and other staff involved
- Coordinate arrangements for meetings, programs, events, and conferences
Switchboard/ Customer Service Representative
(Wellington Hospital)
10.2015 - Current
- Deal with Patient enquires and manage Emergency calls
- Paging
- Keeping the doctor Roster up to date
- Various administration task for both clinical &non-clinic Staff
- Loading in referrals
- Booking appointment for COVID Vaccination
- Database entry
- (Weekend work)
Personal Assistant
Taylor Property-Plus (2005) Limited
02.2022 - 08.2023
- Providing general administrative support to MD and other directors
- Management of MDs emails and calendar
- Meeting with external parties on behalf of MD and directors as required
- Arrange travel plans and itineraries, compile documents for travel-related meetings for management team and other staff involved
- Coordinate arrangements for meetings, programs, events, and conferences
- Preparation of records such as agenda, notices, minutes, and resolutions for business meetings
- Supplier invoicing follow up (management of supplier statements)
- Debtors follow up
- General administrative task such as loading of tenants, archiving of tenants, entering new properties, sending of bulk notices, etc
- Reference checking, drafting of lease agreements, etc
- Drafting of new management proposals, drafting of new management agreements, etc
- Stationery ordering, office supermarket supply ordering
Service Facilitator
Duty Calls (Healthcare NZ)
04.2019 - 08.2023
- Coordinating home-based care and support services that enable Access Clients to live as safely and as independently as possible within their homes and communities
- Develop and maintain rapport within the Access team, our Clients and their family
- Deliver high quality, customer focused service within a structured framework and in a highly flexible service response environment
- Adhere to our policies and procedures to ensure our clients and support workers receive the best outcomes
- Be responsible for coordination of support worker placements to deliver high quality care and support to our clients
- Recruitment process for the team
- Rostering/scheduling of HCA
- Manage annual leave and sick leave for staff
Receptionist/ Administrator officer
Wakefield Heart Centre
03.2021 - 02.2022
- Greeting and registering patients upon their arrival to the clinic
- Answering phones and asking relevant questions to redirect the caller to the appropriate person
- Managing all incoming email correspondence and auctioning as required
- Data entry into practice management systems
- Contributing towards maintaining health & safety and quality procedures
- Assisting with the smooth running of the clinic
- Ordering supplies
- Invoicing and billing
- Booking follow up appointments
- Insurance claims
Staff Placement Administrator /Coordinator
Integrated Operation Centre (The Bureau) (Wellington Hospital)
05.2017 - 09.2020
- First point of contact/reception
- Booking and deployment of staff across the hospital
- Answering incoming internal and external calls
- Providing administrative support to the Duty Manager
- Book meeting room & minute taking
- Trained to cover National Travel Assistance role
- Book flight & transfer for patient between hospital within NZ
- Liaise with RMD for accommodation for families
Education
Certificate in Advance Travel & Tourism -
Travel Careers and Training
Wellington10.2020
NZAQ National certificate Level 1,2,3. -
Tawa College
Tawa, Wellington11.2011
Skills
- Mail Management
- Presentation Development
- Business Administration
- Technical Support
- Risk Management
- Document handling
- Scheduling
- Travel administration
- Administrative Support
- Invoice Processing
References
Upon request
Timeline
Executive Assistant
Comac Retail Property Group
02.2024 - Current
Personal Assistant
Taylor Property-Plus (2005) Limited
02.2022 - 08.2023
Receptionist/ Administrator officer
Wakefield Heart Centre
03.2021 - 02.2022
Service Facilitator
Duty Calls (Healthcare NZ)
04.2019 - 08.2023
Staff Placement Administrator /Coordinator
Integrated Operation Centre (The Bureau) (Wellington Hospital)
05.2017 - 09.2020
Switchboard/ Customer Service Representative
(Wellington Hospital)
10.2015 - Current
Certificate in Advance Travel & Tourism -
Travel Careers and Training
NZAQ National certificate Level 1,2,3. -
Tawa College
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