Open To Work
Raisa mostafa
216A Belmore Street,Nsw
Summary
Detail-oriented IT Support and Operations professional experienced in troubleshooting devices, applications, and connectivity issues in high-volume environments. Expertise in managing customer interactions and case resolution using Salesforce, ensuring system accuracy and effective service delivery. Collaborates with cross-functional teams, including cybersecurity, to resolve complex issues while enhancing customer satisfaction.
Overview
2
2
years of professional experience
Work History
IT & Operations Support Intern
Spacecubed
02.2026 - Current
- Provided technical support for software platforms including Slack, HubSpot CRM, and Canva, troubleshooting user and system issues
- Assisted with system setup, configuration, and onboarding for users across digital platforms
- Maintained system data accuracy and supported reporting through CRM tools
- Delivered user guidance and troubleshooting support to improve system usage and efficiency
- Supported operational workflows and resolved technical issues in a fast-paced environment
Consultant
Telstra
05.2024 - Current
- Diagnosed and resolved hardware and software issues across mobile phones, laptops, and computers (OS, applications, connectivity)
- Installed and configured operating systems and software applications
- Repaired and replaced hardware components including screens, batteries, and ports
- Performed system updates, backups, and data recovery to maintain device integrity
- Provided technical support and clear guidance to customers on device issues and troubleshooting steps
- Tested devices post-repair to ensure full functionality and quality standards
- Maintained accurate repair and support records using case management using salesforce
Education
Bachelor of Science -
Macquarie University
Sydney, NSW06-2023
Skills
- IT Troubleshooting & Technical Support
- CRM Systems (Salesforce, HubSpot)
- Incident Management & Issue Resolution
- Customer & User Support (L1 Support)
- Cybersecurity Awareness & Fraud Handling
- Data Analysis & Customer Insights
- Stakeholder Communication & Engagement
- Continuous Improvement & Agile Mindset
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridSalary Range
$55000/yr - $200000/yrTimeline
IT & Operations Support Intern
Spacecubed
02.2026 - Current
Consultant
Telstra
05.2024 - Current
Bachelor of Science -
Macquarie University