RAISA RAHMAN
Footscray,VIC
Summary
Experienced project and digital delivery specialist with over four years supporting strategic initiatives across government, education, and not-for-profit sectors. Skilled in managing large-scale content programs, digital publishing operations, and end-to-end project coordination. Proven success leading the publication of 1,000+ curriculum resources aligned with WCAG 2.1, SEO, and Whole of Victorian Government (WoVG) standards. Adept in stakeholder engagement, change implementation, and user-focused design, with hands-on expertise in content management systems (SharePoint, Kentico ), UAT, metadata governance, and digital accessibility compliance. Known for driving outcomes in fast-paced, cross-functional teams while ensuring quality, timeliness, and strategic alignment.
Overview
4
4
years of professional experience
Work History
Digital Advisor - Websites
Department of Education and Training
02.2025 - Current
- Led the end-to-end quality assurance and publication of 2,000+ curriculum-aligned digital resources on the Arc Learning platform using Sitecore CMS, ensuring strict compliance with WCAG 2.1, SEO best practices, and WoVG digital standards.
- Conducted end-to-end UAT and metadata QA for digital content, achieving 100% accessibility compliance with WCAG 2.1 and WoVG standards.
- Led cross-functional collaboration between curriculum developers, editors, and digital publishers, resolving publishing delays and increasing first-pass content approval rates by 40%.
- Trained and onboarded 10+ staff in metadata tagging, accessibility protocols, and CMS workflows, significantly reducing rework and manual errors.
- Successfully completed production of HTML tasks and built accessible, user-friendly Arc Learning sites and resource pages, contributing to improved navigation, content presentation, and stakeholder satisfaction.
- Successfully completed production of HTML tasks and built accessible, user-friendly Arc Learning sites and resource pages, contributing to improved navigation, content presentation, and stakeholder satisfaction.
Project Officer
Department Of Education And Training
10.2024 - 02.2025
- Coordinated the implementation of the Victorian Lesson Plans (VLPs) initiative, ensuring the delivery of 2,000+ high- quality, sequenced lesson plans aligned with the Victorian Curriculum 2.0.
- Facilitated consultation with internal and external stakeholders (e.g., University of Melbourne, KPMG), achieving alignment across 10+ cross-sector working groups.
- Streamlined financial processes, including invoice and purchase order management using Oracle Financials, ensuring compliance with departmental policies.
- Prepared project documentation, progress dashboards, and stakeholder reports to support executive briefings and inform decision-making across the Lesson Plans Unit (LPU).
- Manage the Lesson Plans Unit (LPU) correspondence and mailbox, responding to inquiries and directing information accordingly.
- Coordinate professional learning workshops and forums for school leadership teams, educators, and community stakeholders.
ICT Assistant
Independent Schools Victoria
10.2023 - 10.2024
- Provided Level 1 and 2 IT support for over 80 end users, resolving 95% of service requests within 48 hours via the Zoho ManageEngine ticketing system, while troubleshooting issues across Microsoft 365, Active Directory, and related infrastructure.
- Assisted in deploying software updates, improving system performance. Conducted training sessions for staff on IT tools and applications, enhancing technical proficiency and adoption of new systems.
- Delivered high-quality administrative and IT support to senior staff and managed Active Directory and IT infrastructure. Provided user support for applications such as Adobe, Zoom, Webex, and Office 365.
- Managed Microsoft Exchange, Teams groups, and SharePoint sites, ensuring proper permissions and access controls.
- Managed end-to-end IT asset lifecycle including procurement, inventory control, and equipment tracking.
- Facilitated onboarding for 15+ new employees, delivering hands-on training across core digital platforms including Microsoft 365, SharePoint, and internal CMS tools, ensuring rapid adoption and minimal support dependency.
Administration Assistant - Reception
Independent Schools Victoria
06.2022 - 10.2023
- Streamlined office operations by managing procurement, inventory, and event logistics, ensuring seamless support for organizational objectives.
- Coordinated the creation and distribution of weekly newsletters and memos using Microsoft Dynamics 365 and Kentico, ensuring timely and effective communication with stakeholders.
- Scheduled and facilitated high-level meetings, prepared detailed agendas, and documented actionable minutes to support strategic decision-making.
- Managed and directed incoming communications, providing accurate information and ensuring prompt resolution or escalation of inquiries.
- Served as the primary liaison for administrative matters, delivering high-quality support to senior staff and key stakeholders.
Senior Administrative Assistant
Avrior Consulting
04.2021 - 03.2022
- Managed client relationships and administrative tasks, improving client satisfaction and efficiency.
- Prepared detailed reports and presentations for clients, enhancing communication and clarity.
- Maintained accurate client records using Smartsheet, ensuring data integrity and accessibility.
- Handled client and partner inquiries, providing timely and effective solutions.
- Processed student applications efficiently, maintaining a smooth workflow.
- Utilized Wave Accounting and Xero for precise invoicing and bookkeeping.
- Managed financial records with regular journal entries and monthly account closures, ensuring accuracy.
- Trained new employees, ensuring they were proficient and confident in their roles.
Education
Bachelor of Computer Science - Cyber Security
Swinburne University of Technology
07-2025
Skills
- Project Coordination & Change Delivery: Agile delivery, Sprint planning, Risk/issue escalation, Oracle Financials, Procurement coordination, Milestone tracking
- Digital Content & Web Governance: CMS platforms (Sitecore, SharePoint, Kentico, Arc Learning), Metadata tagging, Version control, Accessibility QA, Publishing workflows
- Compliance & Accessibility: WCAG 21 AA, SEO optimisation, Whole of Vic Gov standards, HTML production, Web audits
- Stakeholder Engagement & Communication: Co-design sessions, Workshop facilitation, Executive reporting, Onboarding (20 users), Government and vendor liaison
- Tools & Technical Systems: Jira, Confluence, Microsoft Planner, Mondaycom, Microsoft 365, Active Directory, Adobe, Xero, Guardz, Darktrace, Oracle Cloud
Timeline
Digital Advisor - Websites
Department of Education and Training
02.2025 - Current
Project Officer
Department Of Education And Training
10.2024 - 02.2025
ICT Assistant
Independent Schools Victoria
10.2023 - 10.2024
Administration Assistant - Reception
Independent Schools Victoria
06.2022 - 10.2023
Senior Administrative Assistant
Avrior Consulting
04.2021 - 03.2022
Bachelor of Computer Science - Cyber Security
Swinburne University of Technology
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