Summary
Overview
Work History
Education
Skills
Timeline
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Raissa Almeida

Strathfield,NSW

Summary

My diverse background in disability support work, domestic and commercial cleaning, and various roles in a multinational supermarket reflects my commitment to ensuring customer satisfaction through exceptional service and support. Working as a cashier, in the bakery, and in the cafe has equipped me with the skills to handle a wide range of customer interactions and tasks efficiently. I have developed strong communication and problem-solving abilities, a keen attention to detail, and the ability to work effectively in fast-paced environments. My experience has also honed my teamwork skills and my capacity to adapt quickly to new challenges.

Overview

6
6
years of professional experience

Work History

Disability Support Worker

Mable
03.2023 - Current
  • Assist clients with daily living needs to maintain self-esteem and general wellness.
  • Help clients manage and reach individual goals, supporting independent living and social skills.
  • Enhanced the quality of care for clients by providing personalised support and assistance with daily living activities.
  • Transport clients to appointments, shopping venues and entertainment events according to individual schedule.
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Prepared nutritious meals to meet individual dietary needs for clients.
  • Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
  • Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
  • Conducted in-home visits to provide supportive services.
  • Managed difficult conversations with compassion and professionalism with various stakeholders, helping deescalate tense situations when needed, while maintaining a focus on finding resolutions and my clients needs/ welbeing

Professional Domestic Cleaner

Build Smart Construction & Cleaning Services
03.2023 - Current
  • Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
  • Developed strong rapport with clients, leading to repeat business and positive word-of-mouth referrals.
  • Eliminated germs and bacteria with proper sanitization of high-touch areas such as doorknobs, light switches, and countertops.
  • Collaborated with homeowners to develop customized cleaning schedules that accommodated their lifestyles while maximizing efficiency.
  • Boosted customer retention rates with exceptional communication skills and timely completion of tasks.
  • Maintained clean environments across various industries including offices, medical facilities, schools, retail spaces, and warehouses.

Carrefour Supermarket

Carrefour Brazil
08.2018 - 02.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organised merchandise with in the supermarket.
  • Responded to customer requests for products, services, and company information.
  • Worked effectively in fast-paced environments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked in the different sections within the supermarket such as the bakery, deli and cafe where I prepared food items in compliance with recipes and portioning control guidelines, produced consistently high-quality baked goods for customers, restocked supplies and prepared additional ingredients during downtime for expected busy periods.


Education

Agriculture And Livestock Technician - Agricultural Science

IFMG CAMPUS
Sao Joan Evangelista, Minas Gerais, Brazil
05.2022

Skills

  • Daily living assistance
  • Housekeeping and meal preparation
  • Personal Care
  • Independent Living Support
  • Customer Service
  • Patience and Empathy
  • Cash Handling
  • Time management skills
  • Team Player
  • Food safety and sanitation
  • Active listener

Timeline

Disability Support Worker

Mable
03.2023 - Current

Professional Domestic Cleaner

Build Smart Construction & Cleaning Services
03.2023 - Current

Carrefour Supermarket

Carrefour Brazil
08.2018 - 02.2023

Agriculture And Livestock Technician - Agricultural Science

IFMG CAMPUS

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Raissa Almeida