Raisul Miah

Oversaw daily operations for high-volume retail site, ensuring peak performance and customer satisfaction.

Led a diverse team of 10 employees, optimizing staff rosters and implementing performance management frameworks.

Resolved complex customer escalations by applying company policy and advanced problem-solving skills.

Ensured 100% site compliance with workplace health and safety regulations and financial procedures.

Analyzed store KPIs and sales data to generate operational reports, increasing sales by 5% annually.

Managed vendor relationships and stock control processes, maximizing cost efficiency in supply chain flow.

Identified and implemented strategic operational changes to enhance service consistency and productivity.

Efficiently processed diverse financial transactions while achieving 100% accuracy in daily cash balancing.

Proactively promoted loyalty programs, significantly increasing customer sign-up rates and brand engagement.

Managed complex customer inquiries and complaints, ensuring positive outcomes through effective communication.

Facilitated returns and exchanges in strict compliance with corporate policy and Australian consumer law.

Contributed to store revenue targets by utilizing suggestive selling techniques to enhance average basket value.

Maintained high service delivery standards during peak periods, ensuring efficient checkout flow and personalized care.